酒店回复: Thank you for taking the time to let us know about your stay. I want to let you know I am sorry we failed to to be up to standard.Since we strive to be sure our hotel is always up to standard. I want to let you know that your comments will be passed on to all concerned. Again thank you for your feedback.
2.0分
商务出差
原文
翻译提供方：Google
客房服务很糟糕，我不得不要求了大约 5 次才有人来打扫我的房间。
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酒店回复: We apologize for your inconvenience. We can do better and we will. Thank you for being our guest, Wally and we hope you will consider giving us another chance to show you the hospitality you deserve and should expect from us.
4.0分
其他
原文
翻译提供方：Google
非常干净
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酒店回复: We are happy to hear you had a positive experience with us! We value your input and we look forward to another opportunity to serve you in the future.
2.0分
家庭亲子
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The property itself was fine. But the room wasn't very clean. The bathroom floor was dirty, the soap dish and counter in bathroom had someone else's beard trimmings on them. The shower door also wouldnt stay closed. The staff was very nice and welcoming. The cleanliness was poor.
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酒店回复: Thank you for taking the time to let us know about your experience while staying with us. Your experience with the cleanliness of your room being below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the housekeeping and maintenance leadership team to ensure the necessary guidelines are in place and reviewed to prevent the same issue from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.
4.0分
家庭亲子
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The property was clean, quiet and convenient off the freeway. The staff was friendly and helpful. We had a double suite with a pullout couch, and kitchenette.
The issues we had was the closet; you could utilize it from front door and also the bathroom. There was shelves and a Mirror, on the bathroom side, however no Light, no ac and no privacy to change or get ready. You couldn't even walk through the closet it was too narrow. We traveled with our 2 teenagers (1 boy 1 girl), normally we make things work, but this space did not work for us. The TV was too small and not well placed in the room. Thank you.
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酒店回复: Thank you for taking the time to let us know about your stay. We appreciate any and all feedback from our guests to help us improve our hotel or service.
5.0分
其他
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It was fantastic! Came in for a wedding and had an extended stay. Staff was super friendly. From was very clean and comfortable. It was surprisingly quiet since it is right by the highway. Great eating nearby, too. Great place to relax at the end of each day.
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酒店回复: Thank you for your kind words and taking the time to let us know how we are doing. I will be sure to pass on your comments to the staff and want to let you know they will be appreciated.
2.0分
其他
Not worth
I requested for room cleaning they did not even checked for it.
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酒店回复: I want to thank you for taking the time to share your experience about your recent stay with us. I want to say we are truly sorry we did not meet your expectations. I will be sure to pass on your comments to housekeeping and use this as a training opportunity to make sure this does not happen to another guest.
5.0分
其他
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The room was spacious and the service was impeccable. I took my mother and put in her own separate room she raved on how comfortable the bed were and how friendly the staff were with her.
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酒店回复: I want to thank you for your kind words and for taking the time to let us know how we are doing. I will be sure to pass on your review to the staff. I know it will be appreciated.
4.0分
其他
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Good, for the most part.
Checked into a spacious room with an interesting layout- two doors to the closet with one in the bathroom! Unfortunately, the toilet wasn’t clean. The friendly clerk at the front desk immediately gave us keys to a room across the hall. There was a small brown stain on the bedsheet. I wouldn’t have made much note of it, but was a bit disappointed after the experience in the first room. Overall, the room was comfortable and quiet, and all staff we interacted with were very friendly and helpful.
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酒店回复: Thank you for taking the time to let us know how we are doing. We appreciate your feed back and wlll use it has a training tool.
很棒的酒店，还会再来的
酒店比较老旧，这点显而易见。整体质量很差。床不舒服，毛巾又薄又粗糙，地毯很旧。前台工作人员态度还不错，但不符合万豪的标准。
客房服务很糟糕，我不得不要求了大约 5 次才有人来打扫我的房间。
非常干净
The property itself was fine. But the room wasn't very clean. The bathroom floor was dirty, the soap dish and counter in bathroom had someone else's beard trimmings on them. The shower door also wouldnt stay closed. The staff was very nice and welcoming. The cleanliness was poor.
The property was clean, quiet and convenient off the freeway. The staff was friendly and helpful. We had a double suite with a pullout couch, and kitchenette.
The issues we had was the closet; you could utilize it from front door and also the bathroom. There was shelves and a Mirror, on the bathroom side, however no Light, no ac and no privacy to change or get ready. You couldn't even walk through the closet it was too narrow. We traveled with our 2 teenagers (1 boy 1 girl), normally we make things work, but this space did not work for us. The TV was too small and not well placed in the room. Thank you.
It was fantastic! Came in for a wedding and had an extended stay. Staff was super friendly. From was very clean and comfortable. It was surprisingly quiet since it is right by the highway. Great eating nearby, too. Great place to relax at the end of each day.
Not worth
I requested for room cleaning they did not even checked for it.
The room was spacious and the service was impeccable. I took my mother and put in her own separate room she raved on how comfortable the bed were and how friendly the staff were with her.
Good, for the most part.
Checked into a spacious room with an interesting layout- two doors to the closet with one in the bathroom! Unfortunately, the toilet wasn’t clean. The friendly clerk at the front desk immediately gave us keys to a room across the hall. There was a small brown stain on the bedsheet. I wouldn’t have made much note of it, but was a bit disappointed after the experience in the first room. Overall, the room was comfortable and quiet, and all staff we interacted with were very friendly and helpful.