酒店回复: 您好，RAYMOND Y，感谢您选择滑铁卢-雪松瀑布智选假日酒店作为您的休闲住宿。我们的目标是让客人感到舒适并对品牌留下持久的印象，对于您在我们这里遇到的问题，我深感抱歉。这不是洲际酒店集团酒店及度假村所追求的目标。您的评论不会被忽视，因为我已与我们的管理团队分享了这些评论。我知道他们很感谢您分享您的经历，我相信他们会采取措施确保制定必要的指导方针，以防止这种情况再次发生。我已向您发送了私信以进一步讨论此事。我希望我们仍然是您值得信赖的选择，因为我们承诺让您住得更加难忘和令人兴奋。您的热情好客，Melissa P 案例经理洲际酒店集团酒店及度假村服务
As an IHG Diamond Elite member I stay in many different IHG hotels. I honestly do not know how this hotel has passed inspection from IHG. The only positives I can provide...hotel is close to highway exit and the mattress had been upgraded. I absolutely would not recommend this hotel in its current condition.
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酒店回复: Hi bmwgal1, We appreciate your stay at the Holiday Inn Express Waterloo-cedar Falls. Thank you for being an IHG One Rewards Diamond Elite member. We dedicate ourselves to providing a positive and excellent hotel experience, and I am sorry to learn that some aspects of your visit turned out otherwise. I have shared your comments with our hotel management for reference and improvement. Your business with IHG Hotels & Resorts is appreciated. Please consider staying with us again to regain your confidence. Sincerely, Frenzel A. Case Manager IHG Hotels & Resorts Service
5.0分
家庭亲子
Breakfast options were a nice variety and good with helpful staff. Pool area was clean and nice. Would stay again.
4.0分
家庭亲子
Clean room, family friendly, person who checked us in was super friendly and welcoming
5.0分
其他
Stay was just fine. Only downfall was no biscuits & sausage gravy this stay.
入住体验一般，床很舒服，早餐很棒！唯一不足的是游泳池关闭了，所以我认为他们应该降低一点价格，因为没有游泳池。清洁度还可以。如果窗户干净，走进前门时，房间看起来会更好。
这是我们最近一次旅行中住过的四家 IGH 酒店中最糟糕的一家。它早就该翻新和更新了；从吱吱作响的单轮行李车到关不严的浴室门，一切都显得陈旧。早餐甚至不包括煮熟的燕麦片（我们这次旅行中唯一没有煮熟的燕麦片的 IGH 酒店）——橘子没有味道。大门前几乎没有空间让一辆车通过办理入住手续。由于道路不平整且有坡度，步行到前门对残障人士来说很危险。工作人员很友好，也很乐于助人，但设施充其量令人失望。我很难看出它如何符合智选假日酒店的要求！
很舒服，但是……
床和枕头很舒服。工作人员非常好。房间浴室的墙壁和淋浴间都有黑色霉菌。房间椅子后面有啤酒瓶盖和垃圾。
一家四口参加毕业派对。我给这家酒店 4 星（满分 5 星）只是因为游泳区还可以。水感觉就像刚从水龙头里流出来一样。这是我们唯一的小问题。我们不是来游泳的，但如果我们真的计划让孩子们多游泳，那就太糟糕了。工作人员很棒！办理入住手续、早餐（尤其是 5 月 28 日）女士们都很棒！食物非常好。鸡蛋、香肠、培根、饼干和肉汁、肉桂卷、百吉饼、松饼、煎饼、酸奶、麦片。有很多果汁可供选择，还有牛奶、咖啡。苹果、香蕉、柑橘。这是我们吃过的最好的早餐之一。房间很干净。毛巾是全新的。床很舒服。我们需要的一切都得到了及时处理。我们的咖啡机坏了，前台很快就给我们送来了替换的。如果我们需要干净的毛巾，那也很快很简单。靠近高速公路。靠近 Target，有很多餐厅。我们全家强烈推荐这家酒店！
作为一名带着卡车和拖车的商务旅客，无论去哪里，我最担心的就是卡车和车上客户产品的安全。这里没有任何投诉。非常友好和乐于助人。我以后再经过该地区时会继续入住。
床很舒服，但不干净
房间有异味。房间里的地毯很脏，有污渍。床很舒服，枕头也很喜欢。由于走廊里很吵，所以没睡好。
As an IHG Diamond Elite member I stay in many different IHG hotels. I honestly do not know how this hotel has passed inspection from IHG. The only positives I can provide...hotel is close to highway exit and the mattress had been upgraded. I absolutely would not recommend this hotel in its current condition.
Breakfast options were a nice variety and good with helpful staff. Pool area was clean and nice. Would stay again.
Clean room, family friendly, person who checked us in was super friendly and welcoming
Stay was just fine. Only downfall was no biscuits & sausage gravy this stay.