酒店回复: Dear guest, Thank you for your recent stay and for giving us a positive review. Your continued patronage means a lot to us, and your loyalty to Hilton Garden Inn Fort Wayne is greatly appreciated. Positioned between I-69 and Highway 24, our location is convenient for both business and leisure travelers, and we are glad to see that reflected in your experience. Thank you for endorsing our hotel's high cleanliness standards and taking the time out of your busy schedule to express your gratitude to our staff. We are grateful to have you as a valued guest and deeply cherish your support for our product/service. If there's anything specific you'd like to see more of or areas where you feel we could improve to make your stay even more enjoyable, we'd love to hear your thoughts. We are committed to continuous improvement, and your insights are invaluable. We look forward to welcoming you back soon and hope to exceed your expectations on your next visit. Thank you for choosing us. Safe travels!Warm regards,Hilton Garden Inn Fort WayneGuest Experience Team
2.0分
其他
Icy parking lots and walk ways - I fell walking in. The room keys did not work. They didn’t let us know how to download the app
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酒店回复: Dear Sara,Thank you for taking the time to share your experience with us. We appreciate you bringing these concerns to our attention, as guest feedback helps us identify areas where we can enhance our service.We understand your visit didn't meet expectations, particularly regarding your arrival experience and room access. Ensuring our guests feel welcomed and can settle in comfortably from the moment they arrive is incredibly important to us, and we're sorry this wasn't your experience during this stay.Your comments about our digital check-in options are valuable. We're always working to improve how we communicate our amenities and services to ensure every guest can take full advantage of the conveniences available to them.We hope to have the opportunity to regain your trust on your next visit and provide you with the comfortable, seamless experience you deserve.Warm regards,Hilton Garden Inn Fort WayneGuest Experience Team
3.0分
其他
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Staff was courteous, but card key maker was out of order for a full day. Staff had to walk you to your room for entry. Breakfast was not complimentary. Hotel room was freezing and seemed like forever to warm up.
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酒店回复: Dear Raymond,Thank you for taking the time to share your experience with us. We're glad to hear our team provided courteous service during your stay.We appreciate your feedback about room comfort and the key system. Our staff's commitment to ensuring you could access your room, even when faced with technical challenges, reflects our dedication to guest service. We understand the room temperature wasn't ideal initially, and we know how important comfort is for a restful stay.Regarding breakfast, we offer a full-service Garden Grille restaurant with fresh, made-to-order options each morning, and we're happy to accommodate various preferences and dietary needs.We take your comments seriously as we continuously work to enhance our guests' experiences. We hope to have the opportunity to provide you with a more comfortable stay on your next visit to Fort Wayne.Warm regards,Hilton Garden Inn Fort WayneGuest Experience Team
5.0分
其他
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Had a great stay. Room was very clean. Great walk in shower. Workout room was wonderful (provided with free earphones). Hot tub was great. Pool was nice. Employees very friendly and helpful. Overall great stay!
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酒店回复: Dear Michelle,Thank you so much for the perfect rating and wonderful review! We're thrilled you had such a great stay with us.It's fantastic to hear you enjoyed the cleanliness of your room and loved the walk-in shower. We're especially glad you appreciated our fitness center amenities and took advantage of the pool and hot tub. Our team takes great pride in creating a welcoming atmosphere, so your kind words about their friendliness and helpfulness mean the world to us.Your feedback truly brightens our day and motivates us to continue delivering exceptional experiences for all our guests. We can't wait to welcome you back to Fort Wayne on your next visit!Warm regards,Hilton Garden Inn Fort WayneGuest Experience Team
5.0分
商务出差
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The staff were all extremely kind, welcoming and helpful. The room was very clean upon arrival.
I was there for one night so, I wasn’t able to check out all of the facilities. Overall, I did enjoy my stay and would recommend this hotel.
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酒店回复: Dear Adesanya,Thank you so much for the wonderful review! We're delighted to hear that you enjoyed your stay with us and that our team made such a positive impression with their warm hospitality.It's fantastic to know that you found your room very clean and comfortable. We take great pride in maintaining high standards, and we're thrilled that even during your brief visit, you had such a positive experience. Your recommendation means the world to us!We'd love to welcome you back to the Hilton Garden Inn Fort Wayne for a longer stay next time, so you can enjoy more of what we have to offer.Warm regards,Hilton Garden Inn Fort WayneGuest Experience Team
2.0分
家庭亲子
Whole property had a bad smell and had to switch rooms our second room still smelled bad but entire hotel had an odor
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酒店回复: Dear Adam,Thank you for taking the time to share your experience with us. We appreciate you bringing this to our attention, as guest comfort is our top priority.We understand this wasn't the experience you expected, and we take your feedback seriously. Maintaining the highest standards throughout our property is something we're committed to, and your comments help us in our continuous efforts to enhance our guests' stays.We hope to have the opportunity to regain your trust on your next visit and provide you with the comfortable, welcoming experience you deserve.Warm regards,Hilton Garden Inn Fort WayneGuest Experience Team
5.0分
其他
Everthing was very nice, i would stay here again. Staff was very friendly and courteous
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酒店回复: Dear Terry,Thank you so much for the fantastic review and perfect rating! We're thrilled to hear that everything met your expectations during your stay. Our team takes great pride in providing friendly and courteous service, so it's wonderful to know they made such a positive impression on you.We're so glad you enjoyed your experience with us, and we'd be delighted to welcome you back on your next visit to Fort Wayne. Thank you for choosing Hilton Garden Inn, and we look forward to hosting you again soon!Warm regards,Hilton Garden Inn Fort WayneGuest Experience Team
2.0分
其他
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Not Worth It
Service was so-so. Both myself and others had to wait for someone to attend the front desk. Hot tub was out of service. Place smelled funny. Could hear people coming in the side entrance door with it slamming shut all thetime. Was woken up, with the people in the room up above, constantly walking the floor back and forth. Bathroom tub felt like it was going to give in any moment. No breakfast and not worth paying $15 for it. Wouldn't recommend staying here again.
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酒店回复: Dear Laura,Thank you for taking the time to share your experience with us. We appreciate your feedback and understand this wasn't the stay you were expecting.We're grateful you brought these concerns to our attention regarding the front desk service, amenities, and room comfort. Your comments help us identify areas where we can enhance our guest experience. We take all feedback seriously as we work to maintain the high standards our guests deserve.We hope to have the opportunity to regain your trust on your next visit and would love the chance to provide you with the exceptional experience that reflects our commitment to guest satisfaction.Warm regards,Hilton Garden Inn Fort WayneGuest Experience Team
5.0分
其他
Was wanting heated pool and hot tube. Not told at checkin that hot tube was down but found it to be working great.
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酒店回复: Dear Laura,Thank you so much for the perfect rating! We're thrilled you enjoyed our heated pool and hot tub during your stay.We're so glad you found the hot tub working great and that our aquatic amenities added to your experience with us. It's wonderful to hear that these features contributed to making your stay enjoyable and relaxing.We'd be delighted to welcome you back on your next visit and look forward to providing you with another excellent experience.Warm regards,Hilton Garden Inn Fort WayneGuest Experience Team
没有免费早餐，哇。
酒店位置。我喜欢干净，所以每次出差都住这里。 感谢酒店全体员工。
Icy parking lots and walk ways - I fell walking in. The room keys did not work. They didn’t let us know how to download the app
Staff was courteous, but card key maker was out of order for a full day. Staff had to walk you to your room for entry. Breakfast was not complimentary. Hotel room was freezing and seemed like forever to warm up.
Had a great stay. Room was very clean. Great walk in shower. Workout room was wonderful (provided with free earphones). Hot tub was great. Pool was nice. Employees very friendly and helpful. Overall great stay!
The staff were all extremely kind, welcoming and helpful. The room was very clean upon arrival.
I was there for one night so, I wasn’t able to check out all of the facilities. Overall, I did enjoy my stay and would recommend this hotel.
Whole property had a bad smell and had to switch rooms our second room still smelled bad but entire hotel had an odor
Everthing was very nice, i would stay here again. Staff was very friendly and courteous
Not Worth It
Service was so-so. Both myself and others had to wait for someone to attend the front desk. Hot tub was out of service. Place smelled funny. Could hear people coming in the side entrance door with it slamming shut all thetime. Was woken up, with the people in the room up above, constantly walking the floor back and forth. Bathroom tub felt like it was going to give in any moment. No breakfast and not worth paying $15 for it. Wouldn't recommend staying here again.
Was wanting heated pool and hot tube. Not told at checkin that hot tube was down but found it to be working great.