Our room was perfect! Beautiful! The staff are so friendly and caring. We had everything we needed to be comfortable. Speaking of comfortable the beds are SO comfortable they are luxurious!!
2.0分
其他
Lights in sitting room did not work. TV remote not functioning properly. Vehicle stolen from parking lot.
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酒店回复: Dear Eric,I am sorry that you had issues with your guest room and that your truck got stolen.I had no idea who it had happened to until now due to the incident report not being turned into the hotel. Please feel free to reach out to us here at the hotel as we do have video footage. Please let us know if there is anything we can help with.
5.0分
其他
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The breakfast my wife and I had was the best breakfast we have ever had in any hotel at which we have ever stayed. The bacon was perfectly cooked (which never happens). Everything was fresh and hot, and the staff took excellent care of us. 10/10 stars!
4.0分
其他
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Great, except for one item!
First impression was excellent: the hotel is situated just off the freeway in a great area with many amenities including multiple restaurants and shops within walking distance. We enjoyed a delicious Japanese hibachi dinner next door. The hotel itself looked like it had been built within the last 5 years, with quality furniture and full toiletries in the bathroom. The room was spacious with frig and microwave, the beds and bedding comfortable. We didn't have time to use the indoor pool but the gym was well-equipped, although the A/C was broken (on a hot day) with a sign "Use at your own risk"! The only real negative was that after our first day, we noticed the carpet in the room was filthy, with a bad odor near the door (maybe spilled milk that had not been cleaned properly). Maid service was fine (daily clean) but the carpet should be thoroughly shampooed!
我花了更多钱住在这里，因为我以前住过，知道他们有热水浴缸，而且在网上搜索时，它仍然像在谷歌搜索中一样出现。我觉得这家酒店很漂亮，服务也很好，但你应该想办法让大家知道，热水浴缸已经没有了，或者至少在搜索时不会出现。
我很失望，我的空调似乎出了点问题，维修了三次。我坚持说没有问题，但无论我把恒温器调到多少度，我的房间整个入住期间都是76华氏度（约24摄氏度）。他们对家庭不太友好。总的来说，就价格而言，我不太满意。
酒店里弥漫着一股*********之类的臭味，工作人员却不愿采取措施。咖啡机旁边放着半空的水瓶。泳池比规定时间提前一小时关闭，第二天早上也没有按规定开放。最后，同样重要的是，******* 的早餐要额外收取10美元，但酒店不接受。
我住得很糟糕。我申请了退款，并要求他们联系我。他们让我去希尔顿官网获取服务并投诉。我照做了，然后投诉了。我联系了总经理莎拉·加巴德，她说一旦收到我的投诉，她会协助我退款。退款发生在11月30日。我给她发了好几封邮件，都没有回复，退款和解决方案都没有。我根本没法休息。我房间里的暖气坏了，发出很大的轰隆声。我试图联系前台，想换个房间，结果没人接。后来我被告知可以退款，但延迟是因为我是通过第三方预订的。我告诉他们，当我试图通过希尔顿官网预订房间时，系统一直关闭，我打电话给酒店，也没人接。总而言之，这是一次糟糕的经历，到今天为止，我仍然没有退款，也没有任何解决方案。
不好。
房间看起来不太干净，浴缸也不太干净，看起来需要修理。床是我睡过的最不舒服的，床垫和枕头都很糟糕。
不
Our room was perfect! Beautiful! The staff are so friendly and caring. We had everything we needed to be comfortable. Speaking of comfortable the beds are SO comfortable they are luxurious!!
Lights in sitting room did not work. TV remote not functioning properly. Vehicle stolen from parking lot.
The breakfast my wife and I had was the best breakfast we have ever had in any hotel at which we have ever stayed. The bacon was perfectly cooked (which never happens). Everything was fresh and hot, and the staff took excellent care of us. 10/10 stars!
Great, except for one item!
First impression was excellent: the hotel is situated just off the freeway in a great area with many amenities including multiple restaurants and shops within walking distance. We enjoyed a delicious Japanese hibachi dinner next door. The hotel itself looked like it had been built within the last 5 years, with quality furniture and full toiletries in the bathroom. The room was spacious with frig and microwave, the beds and bedding comfortable. We didn't have time to use the indoor pool but the gym was well-equipped, although the A/C was broken (on a hot day) with a sign "Use at your own risk"! The only real negative was that after our first day, we noticed the carpet in the room was filthy, with a bad odor near the door (maybe spilled milk that had not been cleaned properly). Maid service was fine (daily clean) but the carpet should be thoroughly shampooed!