Overpriced for starters. Doors aren’t secure, so anyone can walk into the building, day or night. Bar Louie staff were rancid. Coffee maker in room didn’t work, front desk staff couldn’t have cared less. This hotel is old, run down, and needs a major leadership overhaul. Highly do not recommend!
展开
酒店回复: Dear Julie, It is disappointing to know that your experience was anything less than satisfying. My apologies. Please rest assured and know that we will take all appropriate actions to address the issues and make them right. We look forward to earning back your respect, trust, and business. I request your understanding and consideration for another visit. Sincerely, Hotel Manager
2.0分
家庭亲子
展开
Very poor experience. The hotel is incredibly old, carpets in the room are so dirty, hallways full of dust and paint in the floors. Overall, needs a lot of cleaning and renewing. The fire alarm went off at 8:00 am -accidentally- and no one explained to us what was happening.
展开
酒店回复: Dear Guest, We apologize for the poor experience you had. We're sorry to hear about the cleanliness issues and the inconvenience caused by the fire alarm. Your feedback is important, and we will address these concerns to improve our facilities and communication. Thank you for bringing this to our attention. Sincerely, Hotel Manager
1.0分
家庭亲子
展开
This place is sad. As a Diamond Elite member of IHG, I stay at a couple of dozen of IHG properties a year, so in a five-year, I may stay at over 100 IHG properties. This is the most downscale IHG property I have ever stayed at. It's in a sketchy neighborhood. The mattress and pillows were worn. The interior is run down and battered. Services are minimal. Personnel are nice and friendly. But it's a sad place to stay.
展开
酒店回复: Dear Guest, We apologize for falling short of your expectations during your recent stay. Your feedback is important to us, and we regret any inconvenience caused. We are addressing your concerns with our team to improve our facilities and services. As an IHG Diamond Elite member, your satisfaction is paramount, and we appreciate your loyalty. Please reach out if you would like to discuss your experience further. We hope to regain your trust with a more positive stay in the future. Sincerely, Hotel Manager
1.0分
情侣出游
展开
This has to be the worst Holiday Inn in existence! I have been an IHG member for over 10 years and have stayed at a lot of Holiday Inns. We arrived at this one about 1 30 am and were given a room key. The key did not work so I went back downstairs and asked for another key. They gave me another room and this time the key worked. As it is now about 2 am we didn't want to have to check out at 11am so we decided to stay another night. I went back downstairs and asked if we could book another night "at the same rate" as our original room. They said ok. We go to the room and it was a very old room which looked like it was from the 80s. Only one of the heaters worked on the HVAC and it took forever for the water to warm. The outside view was of the back of the building power plant. Again as it was 2am we just went to bed. The "free" breakfast was minimal and the staff were not personable. The morning of checkout I went downstairs and no one was at the counter, I waited 15 minutes then put the key in a box labeled "keys" and left as it was a long drive to the airport. A couple of days later I checked my credit card and found that this hotel had charged me for an "upgraded" room which I never asked for. They never sent me an email receipt. When I called the headquarters to inquire, they told me the hotel would not refund the difference between what I was quoted and the price they charged. The management never called me to explain and to this date I have not received an apology or refund. I never asked for an up grade, they switched my room. My advice is to use this hotel at your own risk. It is old, raggedy, deceptive in its' practices and n trouble not worth the time and expense of trying to get your money back. They don't care and know that even if you dispute it, you won't get your money back or be treated fairly. If I could give them a minus I would.
展开
酒店回复: Hi Gregory S, Thank you for staying at our Holiday Inn Chicago Matteson Conference Center. We appreciate having you as one of our IHG One Rewards members. We create value for our customers and make it easy for them to accomplish either work or play. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management team to enhance the things you highlighted. I also sent you a private message to extend our help. Our goal has always been to provide our guests with the best hospitality service. I hope you give us another chance to show you how we care. Best regards, Dominador R. Case Manager IHG Hotels & Resorts Service
2.0分
家庭亲子
展开
This Holiday Inn is an older property and also a huge conference property. I am pretty sure it’s also understaffed, which is a universal problem. Our room was borderline shabby. The toilet paper roll sat on the bathroom vanity as there was no bar in the twin dispensers to hold the rolls. The walls need repainting or at least a good cleaning. The good news is that the staff is friendly and helpful.
展开
酒店回复: Hello oldezinman, We appreciate your feedback. It’s great to hear from one of our most valued guests. Thanks for your loyalty and for always staying with our Holiday Inn. We always ensure a haven for our guests. I am sorry to hear about the issues you had during your stay. I will be sharing your feedback with hotel management for review. We hope to regain your trust and confidence in our service. Stay Safe! Carl J. eMedia Coordinator IHG Hotels and Resorts Service
5.0分
其他
展开
Had the best experience with Holiday inn in Matteson!! Maya at front desk AWESOME!! Always friendly and smiling!! Everything was great and my time with Maya was great! She made an unpleasant reason for trip good
5.0分
情侣出游
展开
We really enjoyed this hotel. It is kind of an old-school holiday and where they have a whole lot of things going on in the one building. It is a convention center and it has a nice restaurant and it is nicely located right on a highway. The first thing I always look for is cleanliness in the room and I go to the bathroom first. Everything was very very clean. there was no bad odor, and it was nicely decorated with wide hallways. We had a good experience with the front desk. They weren’t overly friendly, but not crabby either. The lobby is very very very large. We made it to our room easily and the room is a pretty standard hotel room. The TV was a little bit under sized, and, though the pictures were clear, the TV was definitely old because it had some lighting issues on different parts of the screen like it had been Used a lot and some of the bulbs at them. All areas of the TV or dimmer than other areas of the TV. There were a lot of channels though, and they came and clearly. The bathroom was nice and the showerhead had multiple settings and the water pressure was very good. We have plenty of hot water for both of us to shower in the morning as well. It is a nice hotel that is nicely located and we will be staying here again.
很出乎意料的好，位置在芝加哥城南，从down state上来不用担心城里的的堵车就能迅速住店，酒店环境僻静，有安全感，前台很友好，房间设施很新，很安静，比平时一般的holiday inn express感觉高档一些
客户服务很差。房间里没有备用毛巾。我不得不去前台要额外的毛巾。前台员工（Ashley）在解释非公司卡政策时本可以更和蔼一些。企业旗下的假日酒店有更多的支付卡选项。我不得不使用我的名片来支付可退还押金，然后进入房间却发现只有几条毛巾。我能感觉到新领导层带来的环境和服务上的变化。我遇到了维修问题，而且清洁服务在下午才工作，如果早上有紧急情况，这会很不方便。我建议提供更好的服务和维修问题的紧急随叫随到服务。我以前在这家店的体验更好，在其他分店的住宿也很棒。这次经历值得分享一些急需的反馈。
适合住一两天。
Overpriced for starters. Doors aren’t secure, so anyone can walk into the building, day or night. Bar Louie staff were rancid. Coffee maker in room didn’t work, front desk staff couldn’t have cared less. This hotel is old, run down, and needs a major leadership overhaul. Highly do not recommend!
Very poor experience. The hotel is incredibly old, carpets in the room are so dirty, hallways full of dust and paint in the floors. Overall, needs a lot of cleaning and renewing. The fire alarm went off at 8:00 am -accidentally- and no one explained to us what was happening.
This place is sad. As a Diamond Elite member of IHG, I stay at a couple of dozen of IHG properties a year, so in a five-year, I may stay at over 100 IHG properties. This is the most downscale IHG property I have ever stayed at. It's in a sketchy neighborhood. The mattress and pillows were worn. The interior is run down and battered. Services are minimal. Personnel are nice and friendly. But it's a sad place to stay.
This has to be the worst Holiday Inn in existence! I have been an IHG member for over 10 years and have stayed at a lot of Holiday Inns. We arrived at this one about 1 30 am and were given a room key. The key did not work so I went back downstairs and asked for another key. They gave me another room and this time the key worked. As it is now about 2 am we didn't want to have to check out at 11am so we decided to stay another night. I went back downstairs and asked if we could book another night "at the same rate" as our original room. They said ok. We go to the room and it was a very old room which looked like it was from the 80s. Only one of the heaters worked on the HVAC and it took forever for the water to warm. The outside view was of the back of the building power plant. Again as it was 2am we just went to bed. The "free" breakfast was minimal and the staff were not personable. The morning of checkout I went downstairs and no one was at the counter, I waited 15 minutes then put the key in a box labeled "keys" and left as it was a long drive to the airport. A couple of days later I checked my credit card and found that this hotel had charged me for an "upgraded" room which I never asked for. They never sent me an email receipt. When I called the headquarters to inquire, they told me the hotel would not refund the difference between what I was quoted and the price they charged. The management never called me to explain and to this date I have not received an apology or refund. I never asked for an up grade, they switched my room. My advice is to use this hotel at your own risk. It is old, raggedy, deceptive in its' practices and n trouble not worth the time and expense of trying to get your money back. They don't care and know that even if you dispute it, you won't get your money back or be treated fairly. If I could give them a minus I would.
This Holiday Inn is an older property and also a huge conference property. I am pretty sure it’s also understaffed, which is a universal problem. Our room was borderline shabby. The toilet paper roll sat on the bathroom vanity as there was no bar in the twin dispensers to hold the rolls. The walls need repainting or at least a good cleaning. The good news is that the staff is friendly and helpful.
Had the best experience with Holiday inn in Matteson!! Maya at front desk AWESOME!! Always friendly and smiling!! Everything was great and my time with Maya was great! She made an unpleasant reason for trip good
We really enjoyed this hotel. It is kind of an old-school holiday and where they have a whole lot of things going on in the one building. It is a convention center and it has a nice restaurant and it is nicely located right on a highway. The first thing I always look for is cleanliness in the room and I go to the bathroom first. Everything was very very clean. there was no bad odor, and it was nicely decorated with wide hallways. We had a good experience with the front desk. They weren’t overly friendly, but not crabby either. The lobby is very very very large. We made it to our room easily and the room is a pretty standard hotel room. The TV was a little bit under sized, and, though the pictures were clear, the TV was definitely old because it had some lighting issues on different parts of the screen like it had been Used a lot and some of the bulbs at them. All areas of the TV or dimmer than other areas of the TV. There were a lot of channels though, and they came and clearly. The bathroom was nice and the showerhead had multiple settings and the water pressure was very good. We have plenty of hot water for both of us to shower in the morning as well. It is a nice hotel that is nicely located and we will be staying here again.