I travel frequently and am often times disappointed with something. Not this trip! The Embassy Suites Indianapolis Downtown knows how to treat their customers. Highly recommended.
展开
酒店回复: Thank you for your wonderful review! We're delighted that you enjoyed your stay with us at the Embassy Suites by Hilton Indianapolis Downtown. Providing exceptional service is our top priority, and your positive feedback means a great deal to our entire team. We appreciate your recommendation and look forward to welcoming you back for another exceptional visit soon.Sincerely, Michael Kauffeld General Manager
5.0分
其他
展开
My stay was great! I did notice the QR code for me to leave a digital tip for the cleaning service was for the room next to me. I sisn't want to tip on behalf of my neighbor so I left cash. This was room 1625. The QR codde was for room 1624.
展开
酒店回复: Thank you for the kind review and for pointing that out. We're so pleased to hear your stay was a positive one overall. We’ll be sure to review the QR code issue to help avoid any mix-ups in the future. Your attention to detail is appreciated, and we hope to welcome you back soon.Sincerely,Michael KauffeldGeneral Manager
3.0分
其他
展开
Not really, we were there for 3 nights and never received housekeeping once.
The door stuck so we had to force open and shut. Suite 625.
We reserved and paid for a premium suite but they were all taken so we got a regular suite instead, lower level, less amenities. We arrived for check in at about 5 pm, why could all of the suites we reserved be occupied?
Issues at check in, we were told we didn’t have a reservation but we did, my last name changed due to marriage10 years ago. I have used ******* several times since, just recently in Seattle ( September) and there have never been any issues at all. It was annoying as we were tired from traveling. To be told we had no reservation then after standing and waiting for the supervisor to help, we were then told out reserved room was not available, was not good.
We were not offered or given any credit for the lower type of room either.
展开
酒店回复: Thank you for sharing your feedback with us. We apologize for the inconveniences you experienced, including issues with housekeeping services and your suite and check-in process. Please know this is not the standard we strive to maintain, and your feedback has been shared with our team so we can address these concerns directly. Thank you for bringing this to our attention, and we hope to have another opportunity to change your perceptions in the future.Sincerely, Michael Kauffeld General Manager
5.0分
商务出差
展开
Probably the best staff for any hotel I've been at. The room was awesome, I wish more hotels used the layout. Also the happy hour at night and omletes in the morning was what set this hotel apart and made it amazing.
展开
酒店回复: Thanks for your perfect rating! We’re thrilled you enjoyed our exceptional service, accommodations, happy hour and breakfast. We’re glad these touches made your stay so memorable!Sincerely, Michael Kauffeld General Manager
4.0分
情侣出游
展开
The breakfast was fresh and the omlette was good as usual. The front desk was OK but my rep didnt even know how to get to the Gainsbridge Fieldhouse. The rep next ro her gave her guest a map and was more engaged. It is what it is and there were convience with parking, staying, and eatimg around embassy suites. Otherwise the stay was .
展开
酒店回复: Good Afternoon,Thank you for taking the time to share your impressions of your recent visit. It’s great to hear that our convenient location and satisfying breakfast met your expectations. However, it’s concerning that our front desk experience didn’t reflect the attentive service that should accompany every stay. Your comments will be shared with our team as a reminder of the importance of local knowledge and genuine engagement when assisting guests. We look forward to welcoming you back for a seamless experience at Embassy Suites by Hilton Indianapolis Downtown.Sincerely, Michael Kauffeld General Manager
4.0分
家庭亲子
There was hair in the bathroom and we did not receive room cleaning services our entire stay
展开
酒店回复: Good Afternoon,Thank you for sharing what you encountered during your stay. While we're glad your overall visit warranted a positive rating, it is disappointing to hear that you found hair in the bathroom and did not receive housekeeping throughout your visit. This is not the level of care we want for any guest, and your comments will be reviewed with our internal team. We appreciated having you with us and hope to welcome you back for a stay that feels much more comfortable.Sincerely,Michael KauffeldGeneral Manager
房间比较大，是套间，中间有门隔开，工作和休息区分开，有微波炉，适合出差旅行
前台服务好，每天有简易的早餐
酒店非常干净。但人也太多了。其中一部电梯坏了，导致等电梯的时间非常长。泳池里整天都挤满了无人看管的小孩，直到关门才消停。除此之外，其他都很棒。酒吧很赞，早餐也很棒！
这家酒店非常漂亮，工作人员也很好。我和家人在这里住得很愉快。
酒店入口根本找不到，前台不接电话，staff态度很差。房间味道很臭。早上出门吃饭，回来锁竟然打不开，导致开会迟到了半小时。
I travel frequently and am often times disappointed with something. Not this trip! The Embassy Suites Indianapolis Downtown knows how to treat their customers. Highly recommended.
My stay was great! I did notice the QR code for me to leave a digital tip for the cleaning service was for the room next to me. I sisn't want to tip on behalf of my neighbor so I left cash. This was room 1625. The QR codde was for room 1624.
Not really, we were there for 3 nights and never received housekeeping once.
The door stuck so we had to force open and shut. Suite 625.
We reserved and paid for a premium suite but they were all taken so we got a regular suite instead, lower level, less amenities. We arrived for check in at about 5 pm, why could all of the suites we reserved be occupied?
Issues at check in, we were told we didn’t have a reservation but we did, my last name changed due to marriage10 years ago. I have used ******* several times since, just recently in Seattle ( September) and there have never been any issues at all. It was annoying as we were tired from traveling. To be told we had no reservation then after standing and waiting for the supervisor to help, we were then told out reserved room was not available, was not good.
We were not offered or given any credit for the lower type of room either.
Probably the best staff for any hotel I've been at. The room was awesome, I wish more hotels used the layout. Also the happy hour at night and omletes in the morning was what set this hotel apart and made it amazing.
The breakfast was fresh and the omlette was good as usual. The front desk was OK but my rep didnt even know how to get to the Gainsbridge Fieldhouse. The rep next ro her gave her guest a map and was more engaged. It is what it is and there were convience with parking, staying, and eatimg around embassy suites. Otherwise the stay was .
There was hair in the bathroom and we did not receive room cleaning services our entire stay