酒店回复: 尊敬的宾客：感谢您告知我们此次事件，并对所发生的一切深表歉意。我们非常重视宾客的安全，因此您的反馈令我们倍感担忧。此类事件在我们酒店极为罕见，对于您的遭遇，我们深感遗憾。我们理解您的不满，并感谢您的耐心等待。再次感谢您的反馈，祝您一切顺利。感谢您入住我们酒店，总经理 David Erbacher
3.0分
其他
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我住在1楼，空调噪音很大，吵得我很难睡个好觉。
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酒店回复: 尊敬的客人：对于您在使用空调时遇到的噪音问题，我们深表歉意，这影响了您的整体入住体验。感谢您提供的详细信息，以便我们立即着手解决。感谢您的反馈，我们期待您再次光临，我们将竭诚为您提供您应得的完美住宿体验。感谢您选择入住我们酒店，总经理 David Erbacher
3.0分
商务出差
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The hotel lobby was very nice. My room was ok. The bathtub was slippery. The room was also cold even though the thermostat said 72. It was definitely 67. I had to go and get a refill of Kleenex and TP. The bed was comfortable. The room was clean. The hallway was really cold. The heater is definitely broken.
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酒店回复: Dear Guest, Thank you for choosing us during your time in Greenville and mentioning how much you enjoyed our stunning lobby and well-appointed accommodations. As with most mechanical and technical equipment, issues do occasionally arise. While our engineering department strives to work as quickly as possible to get everything fully operational, we apologize for any inconvenience this caused you. We appreciate your feedback and look forward to having you back for a future stay.Thank you for staying with us,David ErbacherGeneral Manager
4.0分
其他
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Overall was fine. Can’t blame the hotel for the clientele, but one room was making the hall reek of ****. To the hotel’s credit they sent someone right away to deal with the issue. The room was comfortable.
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酒店回复: Dear Guest, We are very pleased to read about your excellent stay at Crowne Plaza Greenville. We agree that our rooms are a great choice, especially if you are looking for a peaceful, relaxing atmosphere. We sincerely appreciate your feedback and look forward to your next visit.Thank you for staying with us,David ErbacherGeneral Manager
4.0分
其他
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Staff GREAT! As a whole the hotel was lovely. A bonus. It was decorated beautifully for the holidays. The room was clean and serviced daily. Even though our room was on the first floor with the parking lot right outside our windows, it was peaceful and quiet. The only thing I can critique is that the water pressure was really poor and it took a long time to get hot water, but we managed and everything else made up for this.
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酒店回复: Dear Guest, We’re so pleased to hear that you enjoyed your stay here at Crowne Plaza Greenville, and that our thoughtful hospitality and overall atmosphere made your visit memorable. It’s wonderful to know you found your room clean, comfortable, and quiet, even with its convenient location near the parking area. However, we are sorry to hear that the water pressure didn't meet your expectations during your recent visit. Your comfort is important to us, and we apologize for any inconvenience this issue may have caused. Our team will address this to work on improving this for future guests. Your kind words truly mean a lot to us, and we’re glad that the positive aspects of your stay outweighed the concern you experienced. We hope to have the pleasure of welcoming you back again soon.Thank you for staying with us,David ErbacherGeneral Manager
2.0分
家庭亲子
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Ants in our room, floor was wet under the AC vent as you walk in the room, a baseball team of boys made the pool experience awful - staff had a hard time getting them under control.
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酒店回复: Dear Guest, Please accept our apologies for the cleanliness issues you encountered; we have shared your concerns with the appropriate individuals to be more efficient going forward. Also, please be assured that our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. We are truly sorry for what you encountered in the room assigned to you and for the inconvenience this caused; your comments will be shared with our team to ensure we are handling issues of this nature with care and empathy. We apologize for the noise issues you experienced and that we did not address them to your satisfaction. Guests not adhering to the property rules concerning noise can be challenging for all concerned, and we are very sorry for the frustration this caused. We hope you will give us another chance to show you the hospitality you deserve on your next visit to Greenville.Thank you for staying with us,David ErbacherGeneral Manager
完成了任务，没什么可抱怨的，为了参加游泳比赛在这里住了两晚，自助早餐还可以。
前台服务态度极差，定了一间房已经含了两份早餐，走了之后酒店还是从我账户上扣了两份早餐的价格34.4美金。在美国来了6次去了30多个城市，第一次碰到这么**的酒店。
酒店离机场15分钟车程，旁边就是一家牛排馆，酒店设施完善，价格合理，还含早餐，入住体验不错！
很棒的酒店。非常干净，员工也很友好。绝对推荐！
有人配了我们房间的钥匙，正准备进来。幸好我们当时在房间里，锁上了门，才阻止了他们。工作人员在给客人的资料袋里写了这件事，但他们根本没确认房间是否有人入住。
我住在1楼，空调噪音很大，吵得我很难睡个好觉。
The hotel lobby was very nice. My room was ok. The bathtub was slippery. The room was also cold even though the thermostat said 72. It was definitely 67. I had to go and get a refill of Kleenex and TP. The bed was comfortable. The room was clean. The hallway was really cold. The heater is definitely broken.
Overall was fine. Can’t blame the hotel for the clientele, but one room was making the hall reek of ****. To the hotel’s credit they sent someone right away to deal with the issue. The room was comfortable.
Staff GREAT! As a whole the hotel was lovely. A bonus. It was decorated beautifully for the holidays. The room was clean and serviced daily. Even though our room was on the first floor with the parking lot right outside our windows, it was peaceful and quiet. The only thing I can critique is that the water pressure was really poor and it took a long time to get hot water, but we managed and everything else made up for this.
Ants in our room, floor was wet under the AC vent as you walk in the room, a baseball team of boys made the pool experience awful - staff had a hard time getting them under control.