The staff was without question superior to any we have ever encountered. Michele at front desk was so nice, we would return just to see her again. The restaurant staff (Annette & Sharon), could not have been any better, excellent service. Cheri (morning front desk) was great with advice with area knowledge & places to go, very friendly. Cleaning staff was great. absolutely no complaints,
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酒店回复: Dear Joseph, Thank you so much for your wonderful review! We're thrilled to hear that our team made such a positive impact on your stay. Michelle, Cheri, Annette, and Sharon will be delighted to know they helped make your visit memorable, and we’re glad our housekeeping team also left a great impression. We can’t wait to welcome you back for another exceptional stay!
5.0分
其他
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All of the above but especially the wonderful friendly accomadating staff.The restaurant/bar staff were fantastic helping me celebrate, 2 if my Surfside Beach friends birthday on the 18th.I always love staying at tge hidden jewel!
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酒店回复: Dear Mark, Thank you so much for your kind words! We’re thrilled to hear that our team—especially our restaurant and bar staff—helped make your stay so special. We can't wait to welcome you back!
3.0分
商务出差
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The initial room I was assigned literally had the windows boarded up. It was weird. The hotel seemed empty and it was off-season. I went back to the front desk and asked for a different room. The next room was fine. The lobby had a musty smell in it, but it clearly had been renovated.
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酒店回复: Dear Samantha, Thank you for your feedback. We’re sorry your first room didn’t feel right—while we don’t have rooms with boarded-up windows, we’re glad our team could promptly get you into a more suitable room. We hope to offer a smoother stay next time.
5.0分
其他
Good view up and down the beach to plan and see conditions. Easy beach access for surfing and fishing. Clean and good looking rooms 10/10 stay
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酒店回复: Dear Joseph, Thank you for the fantastic review! We're thrilled you enjoyed your stay. We can’t wait to welcome you back for another great stay!
4.0分
其他
Room was good, staff were great, the breakfast that comes with the room was not good at all.
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酒店回复: Dear Mark, Thank you for taking the time to share your feedback. We're glad to hear you enjoyed your room and that our team made a great impression. However, we’re sorry the included breakfast didn’t meet your expectations. We hope to see you again soon!
2.0分
家庭亲子
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Staff was not friendly, beds were old and worn. Carpet and was outdated and musty. Everything was an upcharge (resort fee) and $20 a day for breakfast. Drain in tub didn’t stay up so tub filled up. I checked out 2 days early and will not return.
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酒店回复: Dear Emily, Thank you for choosing to stay with us. We’re sorry to hear your experience wasn’t what you had hoped for, and we appreciate you sharing your feedback with us.
4.0分
商务出差
Good was not very good for breakfast and the temperament of the staff was hit or miss.
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酒店回复: Dear Jennifer, Thank you for your feedback. We're glad to hear some aspects of your stay were good, but we're sorry to learn that breakfast and staff interactions didn’t meet your expectations. We take your comments seriously and will address them with our team to ensure a more consistent and welcoming experience in the future. We hope to have the opportunity to provide you with a better stay next time.
5.0分
情侣出游
Staff was great from the front desk attendant to the kitchen staff!!
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酒店回复: Dear Wayne, Thank you for your wonderful feedback! We’re so happy to hear that our team made such a positive impression on your stay. We’ll be sure to share your kind words with them. We look forward to welcoming you back again soon!
5.0分
家庭亲子
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We were in a corner room on the 6th floor facing the ocean. Great view, beach is right below you and the water about a 60 second walk from the pool gate. Definitely a do-over, can't wait to go back. Danielle and Michelle were the receptionists when we checked in. Very friendly and accommodating.
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酒店回复: Hi there, thank you so much for the perfect rating! We’re thrilled you loved the ocean view, quick beach access, and that Danielle and Michelle made you feel welcome. We can’t wait to have you back for your next stay!
4.0分
家庭亲子
Would have given 5 stars but the waitress said happy hour was over at 5:55 when the sign said 6:00 just rubbed me the wrong way
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酒店回复: Dear Jeffrey, Thank you for your feedback. We’re glad to hear you enjoyed your visit, though we’re sorry for the confusion around happy hour. We’ll make sure our team is aligned with the posted times so this doesn’t happen again. We appreciate you bringing it to our attention and hope to welcome you back for the full 5-star experience next time!
The staff was without question superior to any we have ever encountered. Michele at front desk was so nice, we would return just to see her again. The restaurant staff (Annette & Sharon), could not have been any better, excellent service. Cheri (morning front desk) was great with advice with area knowledge & places to go, very friendly. Cleaning staff was great. absolutely no complaints,
All of the above but especially the wonderful friendly accomadating staff.The restaurant/bar staff were fantastic helping me celebrate, 2 if my Surfside Beach friends birthday on the 18th.I always love staying at tge hidden jewel!
The initial room I was assigned literally had the windows boarded up. It was weird. The hotel seemed empty and it was off-season. I went back to the front desk and asked for a different room. The next room was fine. The lobby had a musty smell in it, but it clearly had been renovated.
Good view up and down the beach to plan and see conditions. Easy beach access for surfing and fishing. Clean and good looking rooms 10/10 stay
Room was good, staff were great, the breakfast that comes with the room was not good at all.
Staff was not friendly, beds were old and worn. Carpet and was outdated and musty. Everything was an upcharge (resort fee) and $20 a day for breakfast. Drain in tub didn’t stay up so tub filled up. I checked out 2 days early and will not return.
Good was not very good for breakfast and the temperament of the staff was hit or miss.
Staff was great from the front desk attendant to the kitchen staff!!
We were in a corner room on the 6th floor facing the ocean. Great view, beach is right below you and the water about a 60 second walk from the pool gate. Definitely a do-over, can't wait to go back. Danielle and Michelle were the receptionists when we checked in. Very friendly and accommodating.
Would have given 5 stars but the waitress said happy hour was over at 5:55 when the sign said 6:00 just rubbed me the wrong way