酒店回复: Dear Peggy,Please accept our sincerest apologies for any inconvenience or discomfort caused by our temporary renovations to the hotel. We value our guests and have done our best to properly convey all updates as they pertain to the construction process. We certainly appreciate your feedback and will continue to find ways to improve our guest experience. I welcome a direct conversation with you if you would like to discuss any additional thoughts. Regards, Gerald Warren - General Manager
3.0分
其他
Fine overall. Booked for two rooms but room came with only one king. Hotel booked solid and saff offered a cot. Things happen.
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酒店回复: Thank you for sharing your feedback. I’m glad to hear your stay was overall fine, though I regret the mix-up with your room type. I understand how important it is to have the right accommodations, especially when traveling with others, and I’m sorry we were unable to fully meet your expectations during a sold-out evening. I appreciate your understanding, and I hope we’ll have another opportunity to welcome you back and provide the seamless experience you deserve.Thank you again for being our guest. Gerald Warren - General Manager
5.0分
其他
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Hampton Inn in TR
Room was comfortable and updated. Breakfast was convenient and included a variety of choices. Friendly staff. Would definitely stay here again.
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酒店回复: We’re so glad you enjoyed your visit to the Hampton Inn by Hilton in Travelers Rest, South Carolina. Thank you for the wonderful review! Our team takes great pride in providing a memorable experience and first-class service. Please don’t hesitate to share any additional feedback or suggestions — we always value hearing from our guests.Thanks again,Gerald Warren - General Manager
3.0分
其他
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Our only issue was the air conditioner which emitted a distressing musty odor. Pillows were loaded with a mold smell. The first room we were in smelled like sewage. This is all too bad because everything else was quite good.
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酒店回复: We are glad to hear that most aspects of your stay met your expectations, though we're truly sorry for the unpleasant odor you encountered in your room. That’s not the experience we want any guest to have, and your comments have been shared with our housekeeping and maintenance teams to ensure the room is thoroughly inspected and refreshed.We appreciate you bringing this to our attention, and hope you’ll consider giving us another opportunity to provide a stay that’s fully comfortable from start to finish.
5.0分
其他
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The breakfast was wonderful, the bed was comfortable. I loved having the shampoo and conditioner. The only bad thing was I was excited to use the pool oin the morning before all the kids came, and before I had to leave for my Uncles visit in nursing home. The pool didnt open until 10am. It was 90 degrees all weekend and it would have been nice to exercise in the pool at 8am. I asked at the desk and was told it would open at 10. In my opinion it should open earlier.
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酒店回复: We are grateful for your positive and complimentary review. Our team is thrilled to hear that you enjoyed your stay. We are passionate about providing spotless and inviting accommodations along with great amenities. Should you have any further feedback or suggestions to enhance your experience next time, please don't hesitate to reach out. Best regards, and once again, thank you for choosing to be our guest. Gerald Warren - General Manager - Hampton Inn Greenville/Travelers Rest
4.0分
其他
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The faucet for the sink is ridiculously close to the edge of the sink. You cannot put your hands under the water that is coming out. Also, the shade in the room could not be raised because it doesn't work, so the room was dark all the time. My room was not available when I arrived at 2:45 pm.
5.0分
情侣出游
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The perfect location to jump on the Swamp Rabbit Trail and to explore Travelers Rest and Greenville. Also, a short walk to downtown Travelers Rest to restaurants and shops. Having a hot breakfast available to carb up before a ride was perfect. We'll definitely look to stay here again.
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酒店回复: Hello, and thank you for being our guest, Mary! We are so happy you enjoyed our prime Travelers Rest location and our many fine amenities, including the hot breakfast. Please let me know if you would like to share any additional feedback. Thanks again for being our guests, and we look forward to seeing you again soon.Regards,Gerald Warren General Manager - Hampton Inn by Hilton Greenville - Travelers Rest
1.0分
其他
Needs updating
Shower was horrible, little to no water pressure. Toilet had a remote? Tried to be upscale and failed miserably
3.0分
家庭亲子
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The staff was attentive, nice and accommodating. The hotel appeared to have been recently refitted and the bedding and linens were fresh but the bathroom was not clean, the heated bidet was a huge turnoff, and the entire room had the mildewy, farm-y smell like an old abandoned barn. The pool was filthy and did not appear to touched once during our 4 day/3 night stay
很好的入住体验，设施新，免费24h咖啡，免费早餐，满分！！
不行
没有电梯。没有游泳池。没有健身区。停车场没有人行道。床垫很旧。没有能用的插座。除了住这里别无选择。再也不会选择希尔顿的产品了。
Fine overall. Booked for two rooms but room came with only one king. Hotel booked solid and saff offered a cot. Things happen.
Hampton Inn in TR
Room was comfortable and updated. Breakfast was convenient and included a variety of choices. Friendly staff. Would definitely stay here again.
Our only issue was the air conditioner which emitted a distressing musty odor. Pillows were loaded with a mold smell. The first room we were in smelled like sewage. This is all too bad because everything else was quite good.
The breakfast was wonderful, the bed was comfortable. I loved having the shampoo and conditioner. The only bad thing was I was excited to use the pool oin the morning before all the kids came, and before I had to leave for my Uncles visit in nursing home. The pool didnt open until 10am. It was 90 degrees all weekend and it would have been nice to exercise in the pool at 8am. I asked at the desk and was told it would open at 10. In my opinion it should open earlier.
The faucet for the sink is ridiculously close to the edge of the sink. You cannot put your hands under the water that is coming out. Also, the shade in the room could not be raised because it doesn't work, so the room was dark all the time. My room was not available when I arrived at 2:45 pm.
The perfect location to jump on the Swamp Rabbit Trail and to explore Travelers Rest and Greenville. Also, a short walk to downtown Travelers Rest to restaurants and shops. Having a hot breakfast available to carb up before a ride was perfect. We'll definitely look to stay here again.
Needs updating
Shower was horrible, little to no water pressure. Toilet had a remote? Tried to be upscale and failed miserably
The staff was attentive, nice and accommodating. The hotel appeared to have been recently refitted and the bedding and linens were fresh but the bathroom was not clean, the heated bidet was a huge turnoff, and the entire room had the mildewy, farm-y smell like an old abandoned barn. The pool was filthy and did not appear to touched once during our 4 day/3 night stay