酒店回复: Dear Peggy,Please accept our sincerest apologies for any inconvenience or discomfort caused by our temporary renovations to the hotel. We value our guests and have done our best to properly convey all updates as they pertain to the construction process. We certainly appreciate your feedback and will continue to find ways to improve our guest experience. I welcome a direct conversation with you if you would like to discuss any additional thoughts. Regards, Gerald Warren - General Manager
3.0分
家庭亲子
原文
翻译提供方：Google
好的
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酒店回复: Thank you for taking the time to rate your recent stay with us. We’re passionate about providing friendly service with wonderful amenities and clean, comfortable rooms. We are sorry to see that your experience didn’t fully meet expectations, and we would appreciate the opportunity to learn more about how we could have made your experience better. When you have a moment, please reach out to us directly so we can discuss your stay in more detail. We value your feedback and hope to have the chance to better serve you in the future.
2.0分
家庭亲子
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Rough night of sleep here. Walls are super thin, my sister said she could basically hear someone next door scratching their back. The gap underneath the door is quite large, and you can hear people coming and going closing their doors. The temperature control is difficult to maintain a steady temperature, I set it at 68 and the room would go from cold to hot throughout the night. We could never get comfortable with the fluctuations in temperature. Overall it was a clean hotel but I don’t think I will stay here again due to the lack of sleep we got.
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酒店回复: Thank you for staying with us and for providing such thoughtful feedback. I’m very sorry to hear that noise disturbances and temperature inconsistency affected your ability to rest. We know how important a quiet, comfortable environment is, and I apologize that this was not your experience.Your comments about the thin walls, door gap, and HVAC fluctuations are very helpful. We’ve shared this with our maintenance and management teams so we can take a closer look at the room and ensure these issues are corrected. While I’m glad you found the hotel clean, I completely understand how the challenges you faced impacted your stay.If you decide to return, we would be happy to assist with a room selection that better suits your comfort needs. We truly value your feedback and hope to have the chance to provide you with a far more restful stay in the future.
5.0分
其他
I cannot say enough about our stay. Staff were fantastic and room/facitues were great. We will be returning!
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酒店回复: We are grateful for your positive and complimentary review. Our team is thrilled to hear that you enjoyed your stay. We are passionate about providing spotless and inviting accommodations along with great amenities. Should you have any further feedback or suggestions to enhance your experience next time, please don't hesitate to reach out. Best regards, and once again, thank you for choosing to be our guest. Hampton Inn Greenville/Travelers Rest
5.0分
其他
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We biked on the trail which was located right across from the hotel which was great. The omelets were pretty good for breakfast and there was a decent variety of foods. Staff was super nice and accommodating!!!!
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酒店回复: We cannot thank you enough for your wonderful compliments and high rating. Our team will be thrilled to hear that you had a fantastic visit and enjoyed our service and great location! Please feel welcome to contact us anytime with additional thoughts about your experience. Thanks again, The Hampton Inn by Hilton Greenville/Travelers Rest
5.0分
其他
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Bathroom needs some work. The room phone had a constantly blinking light. We had to move it. The toilet also had a constantly blinking light. We had to close the door.
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酒店回复: Thank you for sharing your feedback. I’m truly sorry for the inconveniences you experienced with the bathroom and the room’s electronics. It’s certainly not the seamless experience we aim to provide, and I completely understand how frustrating that must have been during your stay.Please know that we’re addressing these issues to ensure future guests don’t encounter the same problems. We hope you’ll consider giving us another chance so we can provide the comfortable, hassle-free stay you deserve.Warm regards - The Hampton Inn by Hilton Travelers Rest
3.0分
其他
Fine overall. Booked for two rooms but room came with only one king. Hotel booked solid and saff offered a cot. Things happen.
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酒店回复: Thank you for sharing your feedback. I’m glad to hear your stay was overall fine, though I regret the mix-up with your room type. I understand how important it is to have the right accommodations, especially when traveling with others, and I’m sorry we were unable to fully meet your expectations during a sold-out evening. I appreciate your understanding, and I hope we’ll have another opportunity to welcome you back and provide the seamless experience you deserve.Thank you again for being our guest. Gerald Warren - General Manager
5.0分
其他
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Hampton Inn in TR
Room was comfortable and updated. Breakfast was convenient and included a variety of choices. Friendly staff. Would definitely stay here again.
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酒店回复: We’re so glad you enjoyed your visit to the Hampton Inn by Hilton in Travelers Rest, South Carolina. Thank you for the wonderful review! Our team takes great pride in providing a memorable experience and first-class service. Please don’t hesitate to share any additional feedback or suggestions — we always value hearing from our guests.Thanks again,Gerald Warren - General Manager
3.0分
其他
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Our only issue was the air conditioner which emitted a distressing musty odor. Pillows were loaded with a mold smell. The first room we were in smelled like sewage. This is all too bad because everything else was quite good.
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酒店回复: We are glad to hear that most aspects of your stay met your expectations, though we're truly sorry for the unpleasant odor you encountered in your room. That’s not the experience we want any guest to have, and your comments have been shared with our housekeeping and maintenance teams to ensure the room is thoroughly inspected and refreshed.We appreciate you bringing this to our attention, and hope you’ll consider giving us another opportunity to provide a stay that’s fully comfortable from start to finish.
很好的入住体验，设施新，免费24h咖啡，免费早餐，满分！！
不行
没有电梯。没有游泳池。没有健身区。停车场没有人行道。床垫很旧。没有能用的插座。除了住这里别无选择。再也不会选择希尔顿的产品了。
好的
Rough night of sleep here. Walls are super thin, my sister said she could basically hear someone next door scratching their back. The gap underneath the door is quite large, and you can hear people coming and going closing their doors. The temperature control is difficult to maintain a steady temperature, I set it at 68 and the room would go from cold to hot throughout the night. We could never get comfortable with the fluctuations in temperature. Overall it was a clean hotel but I don’t think I will stay here again due to the lack of sleep we got.
I cannot say enough about our stay. Staff were fantastic and room/facitues were great. We will be returning!
We biked on the trail which was located right across from the hotel which was great. The omelets were pretty good for breakfast and there was a decent variety of foods. Staff was super nice and accommodating!!!!
Bathroom needs some work. The room phone had a constantly blinking light. We had to move it. The toilet also had a constantly blinking light. We had to close the door.
Fine overall. Booked for two rooms but room came with only one king. Hotel booked solid and saff offered a cot. Things happen.
Hampton Inn in TR
Room was comfortable and updated. Breakfast was convenient and included a variety of choices. Friendly staff. Would definitely stay here again.
Our only issue was the air conditioner which emitted a distressing musty odor. Pillows were loaded with a mold smell. The first room we were in smelled like sewage. This is all too bad because everything else was quite good.