My only complaint was the ac ! It was super hot in the room and the ac was set to where we couldn’t drop it bellow 68
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酒店回复: Melanie: our apologies for the AC and the thermostat will not go below 68 or the unit will freeze up and lose operation. Again, our apologies and we do thank you for your business.
5.0分
家庭亲子
Easy walk to food, farmers market and the baseball stadium. Quiet and clean. Staff went out of her way to get us adjoining rooms. Great experience.
酒店回复: Nicole: Thanks so much and we hope to serve you again soon.
3.0分
商务出差
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Would have been nice to have a bottle of water provided in your room. Had a parking garage attached to the hotel that I will have to pay. For what it cost to stay in this hotel you would think these 2 concerns would have been provided!!
Disappointed!!!
4.0分
商务出差
The cleaning staff cleaned my room one time in a four night stay
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酒店回复: Edward: Thanks for your feedback and apologize if we failed to clean your rooms daily and will address with the housekeeping staff.
5.0分
其他
Very comfortable and excellent location
Good location, very clean and comfortable, would definitely stay at Courtyard Downtown Fort Wayne again!
酒店回复: Jill: Thanks so much and we hope to serve you again soon.
2.0分
家庭亲子
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Our pull out bed mattress was very dirty, there was no lotion in our room, I called and asked for bedding/pillow for the pull out a tooth and lotion....they told me they didn't have any toothbrushes, and they only brought me a pillow.... I then had to wait an hour and a half for a blanket and sheets... It was then after 12:30 before I could get my child to bed. Frustrating!!
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酒店回复: Samantha:Our sincere apologies and not indicative of the normal great service we provide and will be addressed with the staff. WE do thank you for your business and please try us again.
5.0分
其他
Bathroom Floor
Hair was on the bathroom floor. Floor was not clesn.
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酒店回复: Hattie: Thanks so much for the feedback and apologies for the bathroom floor and will address with housekeeping for immediate corrective measures. We do thankyou for your business.
5.0分
家庭亲子
Restaurant and bar service was excellent. Pool is way too small for the size of hotel it is.
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酒店回复: Charles: Thanks so much and pleased you enjoyed. Please hurry back soon.
酒店位于市中心，房间正对着一座教堂，视野开阔。适逢下雪，一眨眼的功夫一片白雪皑皑。附近有很多餐馆，有一个棒球场，门票有💗FW。房间宽敞，装修比较美式，前台妹妹热情周到！晚上23点后到达需按门铃，但美眉们响应很及时，也有热心住客主动帮我们刷卡进入。
非常好
My only complaint was the ac ! It was super hot in the room and the ac was set to where we couldn’t drop it bellow 68
Easy walk to food, farmers market and the baseball stadium. Quiet and clean. Staff went out of her way to get us adjoining rooms. Great experience.
Would have been nice to have a bottle of water provided in your room. Had a parking garage attached to the hotel that I will have to pay. For what it cost to stay in this hotel you would think these 2 concerns would have been provided!!
Disappointed!!!
The cleaning staff cleaned my room one time in a four night stay
Very comfortable and excellent location
Good location, very clean and comfortable, would definitely stay at Courtyard Downtown Fort Wayne again!
Our pull out bed mattress was very dirty, there was no lotion in our room, I called and asked for bedding/pillow for the pull out a tooth and lotion....they told me they didn't have any toothbrushes, and they only brought me a pillow.... I then had to wait an hour and a half for a blanket and sheets... It was then after 12:30 before I could get my child to bed. Frustrating!!
Bathroom Floor
Hair was on the bathroom floor. Floor was not clesn.
Restaurant and bar service was excellent. Pool is way too small for the size of hotel it is.