酒店回复: Thank you for your recent stay with us and for sharing your feedback. I’m sorry for any confusion regarding the bathtub shown in the ******* photos. At our property, all king rooms are equipped with showers, while our double queen rooms have bathtubs.We are typically happy to accommodate guest preferences when possible; however, during your stay, we were sold out and unable to make a room change. I regret that we could not meet your request this time.We truly appreciate you choosing to stay with us and hope to welcome you back in the future.
Our stay was fine, but the check-in process was a nightmare. Not because of the hotel, they couldn’t have been easier to work with. It was ******* that caused us grief. The ghost cars that ******* sent the hotel to use, was declined, even though we had paid for it, and had received confirmation. We had to make two different phone calls, and it took about thirty minutes to get it all worked out. Made us late for our dinner reservation. The staff, the room, the breakfast and the service was all wonderful.
展开
酒店回复: Thank you so much for taking the time to share your feedback. While I’m very glad to hear that our staff, your room, breakfast, and the overall service all met your expectations, I’m truly sorry that your check-in experience was delayed due to the issues with *******. I know how frustrating it can be—especially when it affects your plans and makes you late for a dinner reservation.Even though the situation was outside of our control, we always want your arrival to feel smooth and stress-free, and I’m sorry that wasn’t the case this time. We appreciate your patience while our team worked through the “ghost card” problem ******* sent over, and I’m grateful for your kind words about how the staff handled everything.We hope to welcome you back again soon for a stay that’s seamless from start to finish. Thank you again for staying with us!
5.0分
情侣出游
展开
The staff was excellent check in fast and easy, we got a room early, she recommended a restaurant and it was great. Breakfast at the hotel had a good variety and very clean, great coffee!
展开
酒店回复: Thank you so much, Debra, for your 5-star review! We’re so glad to hear you enjoyed your stay — from our friendly team and easy check-in to a great local restaurant recommendation and our clean, delicious breakfast. We truly appreciate your kind words and hope to welcome you back to Hampton Inn Evansville Airport soon!— Laci Benson, General Manager
房屋干净，设施齐全
对汉普顿酒店完全不满意，非常失望。
我之前已经预订了房间。结果被安排到一间漏水的房间（我只能用垃圾桶接水），电视的机顶盒也坏了。更糟糕的是，凌晨四点我醒来时，竟然发现了一只活的臭虫（我立刻把它交给了前台）！他们没法给我换房间（因为没有其他空房了），所以我只好在大堂工作了三个小时。至今没有人打电话来，也没有退款。他们似乎对臭虫的事毫不在意，对房间的破败状况也毫不在意。真是太令人失望了。
预订至*******。*******上的照片显示房间配有浴缸。据入住时工作人员称，这家酒店没有带浴缸的房间，只有淋浴。
永远避免入住希尔顿酒店
房间提前一个月预订并付款。当时我要求入住一楼的房间。我下午3:05入住，被安排在247号房间，位于酒店二楼最深处的角落。令我震惊的是，一间每晚200美元的房间竟然没有冰箱或微波炉。当我要求换一间房时，被告知没有可用的房间。值班经理安娜·芬威克提出可以把冰箱送到我们的房间，但要额外支付10美元！芬威克女士却说没有微波炉。我以后不会再选择汉普顿酒店了，我会通知我所有的朋友，让他们不要入住希尔顿酒店。更糟糕的是，我用我的奖励预订了这次糟糕的住宿。
最后不得不住第二天。收费是第一晚的两倍，而且没有人告诉我具体金额。最后被收取了 3 晚的费用，甚至没有收到收据。淋浴间里到处都是头发。不推荐
靠近机场，距离埃文斯维尔也不远。新装修，干净
宁静，轻松的互联网连接，舒适！不喜欢：很少有餐饮机会。
Our stay was fine, but the check-in process was a nightmare. Not because of the hotel, they couldn’t have been easier to work with. It was ******* that caused us grief. The ghost cars that ******* sent the hotel to use, was declined, even though we had paid for it, and had received confirmation. We had to make two different phone calls, and it took about thirty minutes to get it all worked out. Made us late for our dinner reservation. The staff, the room, the breakfast and the service was all wonderful.
The staff was excellent check in fast and easy, we got a room early, she recommended a restaurant and it was great. Breakfast at the hotel had a good variety and very clean, great coffee!