We were there three days. They never cleaned the room once we ran out of toilet paper had to go get some and the pillows were uncomfortable but other than that, it was OK.
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酒店回复: Dear Guest,Thank you for sharing your experience with us. We apologize for the inconvenience you experienced with housekeeping and the need to request additional toilet paper during your stay. Our team is always available to provide supplies upon request and offer service when needed. We also appreciate your feedback regarding the pillows, as comfort preferences can vary from guest to guest. Your comments help us identify where we can improve, and we’re glad to hear that, despite these issues, the rest of your stay was overall satisfactory.Thank You,Homewood Suites by Hilton Brentwood Management
3.0分
情侣出游
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It was only 3 stars because there was a roach in our room. Plus when house keeping cleaned our room they didn't replenish the coffee, the face cleaner wipes and only gave us 2 hand towels.
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酒店回复: Dear Guest,Thank you for your feedback. We value your comments as we strive to deliver a five-star experience, and we regret that we fell short during your stay.Thank You,Homewood Suites by Hilton Brentwood Management
5.0分
情侣出游
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The room was clean and roomy. I was impressed by our space. Everyone was super nice.
Breakfast could’ve been better.
I would definitely come back here again. It’s a nice distance from Nashville.
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酒店回复: Dear Guest,Thank you for sharing your feedback! We are delighted to hear about the many positives of your stay.We apologize that the breakfast wasn't better. We appreciate your honesty and will share this feedback with our food service team to look for ways to enhance our morning offerings. We look forward to welcoming you back!Thank You,Homewood Suites by Hilton Brentwood Management
3.0分
其他
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Strange smell in building. Smell in elevator was totally disgusting. Room not properly cleaned-plastic silverware from previous guests on floor in bedroom. Bed was very comfortable however. Breakfast was just ok. Would not stay here again.
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酒店回复: Dear Guest,Thank you for your feedback. We apologize for the odors in the building and elevator, as well as the missed housekeeping details in your room—this is not the standard we aim to provide. We’re glad the bed was comfortable, and we will address these concerns with our housekeeping and maintenance teams to improve the experience for future guests.Thank You,Homewood Suites by Hilton Brentwood Management
3.0分
情侣出游
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First, the positives: great location; helpful and friendly front desk staff.
The negatives: Breakfast is horrible. Runny eggs, cold sausage; half-functional waffle irons. Wednesday Happy Hour is very disappointing. After I arrived during the second hour, one keg had already tapped out; snacks consisted of a few remaining cubes of cheese, tortilla chips, hummus, and a few cookies. Rooms are dated with damaged furniture, not terribly clean, and inadequate towels and wash cloths for 2 people. They clean rooms every other day, which is fine, but only provide enough towels and wash cloths for one day. Have to pick up your second day’s wash cloths and towels at front desk. Neither of our TVs worked when we arrived late at night, but maintenance did fix promptly the next morning. Will stay elsewhere during our next trip.
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酒店回复: Dear Guest,Thank you for your candid feedback. We are happy to hear you enjoyed our great location and the service from our friendly front desk staff.However, we apologize for the issues. We regret the inconvenience caused by the towel shortage and the non-functional TVs upon arrival. We are addressing these maintenance and food service failures. We are sorry to lose you as a guest and hope to earn your trust back in the future.Thank You,Homewood Suites by Hilton Brentwood Management
4.0分
家庭亲子
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Love the "suite" option--well equipped kitchenette and roomy living area in addition to bedroom. Housekeeping was not provided initially, and when I asked about it, I was told that it was only every other day. Staff were quick to respond when I requested extra towels and when we had a broken light bulb. Minor repairs are needed (broken cabinet and a drawer that won't close). All in all, would stay again.
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酒店回复: Dear Guest,Thank you for this detailed and helpful feedback!We are delighted that you loved the suite option, especially the well-equipped kitchenette and roomy living area. It's great to hear that our team responded quickly to your requests for towels and the light bulb.We apologize for the initial confusion regarding our "every other day" housekeeping schedule—we'll work to communicate this more clearly upfront. Please know that our maintenance team will immediately address the issues with the broken cabinet and drawer. We look forward to welcoming you back!Thank You,Homewood Suites by Hilton Brentwood Management
4.0分
家庭亲子
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No fresh fruit at breakfast. No other juice besides orange. No milk other than cow milk.This has changed since last March. Why are they serving breakfast tacos every day?
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酒店回复: Dear Barnes,Thank you for your feedback. We’re sorry to hear that the breakfast offerings did not meet your expectations, and we appreciate your detailed comments. Your observations about the fruit, beverage options, and menu variety have been shared with our team for review. We value your input, as it helps us improve the guest experience. We hope to provide a more satisfying breakfast selection on your next visit.Thank You,Homewood Suites by Hilton Brentwood Management
1.0分
商务出差
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I did not got room service twice and I have to stay in mess and even I asked for room service and lady at front not provided. I am not a big fan of Hilton properties any way and this stay is terrible and I very unhappy with this location. I have to visit this location for my corporate meetings and I will stay in Martiot properties in future.
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酒店回复: Dear Khatib,We’re very sorry to hear about your experience. It’s unacceptable that your room service requests were not fulfilled and that you felt inconvenienced during your stay. We appreciate your feedback and will ensure it’s shared with management so this can be addressed. We understand your frustration and hope your future stays—hopefully at Marriott—is much smoother.Sincerely,Homewood Suites by Hilton Brentwood Management
5.0分
其他
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We liked the way the kitchen had everything we needed. The bedding was nice with plenty of extra pillows and blankets. The fridge was not small. The parking convenient and you could get into building at several locations. Two small problems: no safe and ran out of bathtub slip mats. Otherwise was a great value
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酒店回复: Dear Kathleen,Thank you for the fantastic review! We're delighted that you had a great stay and found our kitchen and bedding to be well-equipped. It's wonderful to know you appreciated the large fridge and convenient parking. We apologize for the lack of a safe and for running out of bathtub slip mats. We will address these issues immediately. We hope to welcome you back again soon!Thank You,Homewood Suites by Hilton Brentwood Management
周边地区非常美丽，距离市中心也不远。
We were there three days. They never cleaned the room once we ran out of toilet paper had to go get some and the pillows were uncomfortable but other than that, it was OK.
It was only 3 stars because there was a roach in our room. Plus when house keeping cleaned our room they didn't replenish the coffee, the face cleaner wipes and only gave us 2 hand towels.
The room was clean and roomy. I was impressed by our space. Everyone was super nice.
Breakfast could’ve been better.
I would definitely come back here again. It’s a nice distance from Nashville.
Strange smell in building. Smell in elevator was totally disgusting. Room not properly cleaned-plastic silverware from previous guests on floor in bedroom. Bed was very comfortable however. Breakfast was just ok. Would not stay here again.
First, the positives: great location; helpful and friendly front desk staff.
The negatives: Breakfast is horrible. Runny eggs, cold sausage; half-functional waffle irons. Wednesday Happy Hour is very disappointing. After I arrived during the second hour, one keg had already tapped out; snacks consisted of a few remaining cubes of cheese, tortilla chips, hummus, and a few cookies. Rooms are dated with damaged furniture, not terribly clean, and inadequate towels and wash cloths for 2 people. They clean rooms every other day, which is fine, but only provide enough towels and wash cloths for one day. Have to pick up your second day’s wash cloths and towels at front desk. Neither of our TVs worked when we arrived late at night, but maintenance did fix promptly the next morning. Will stay elsewhere during our next trip.
Love the "suite" option--well equipped kitchenette and roomy living area in addition to bedroom. Housekeeping was not provided initially, and when I asked about it, I was told that it was only every other day. Staff were quick to respond when I requested extra towels and when we had a broken light bulb. Minor repairs are needed (broken cabinet and a drawer that won't close). All in all, would stay again.
No fresh fruit at breakfast. No other juice besides orange. No milk other than cow milk.This has changed since last March. Why are they serving breakfast tacos every day?
I did not got room service twice and I have to stay in mess and even I asked for room service and lady at front not provided. I am not a big fan of Hilton properties any way and this stay is terrible and I very unhappy with this location. I have to visit this location for my corporate meetings and I will stay in Martiot properties in future.
We liked the way the kitchen had everything we needed. The bedding was nice with plenty of extra pillows and blankets. The fridge was not small. The parking convenient and you could get into building at several locations. Two small problems: no safe and ran out of bathtub slip mats. Otherwise was a great value