No fresh fruit at breakfast. No other juice besides orange. No milk other than cow milk.This has changed since last March. Why are they serving breakfast tacos every day?
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酒店回复: Dear Barnes,Thank you for your feedback. We’re sorry to hear that the breakfast offerings did not meet your expectations, and we appreciate your detailed comments. Your observations about the fruit, beverage options, and menu variety have been shared with our team for review. We value your input, as it helps us improve the guest experience. We hope to provide a more satisfying breakfast selection on your next visit.Thank You,Homewood Suites by Hilton Brentwood Management
1.0分
商务出差
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I did not got room service twice and I have to stay in mess and even I asked for room service and lady at front not provided. I am not a big fan of Hilton properties any way and this stay is terrible and I very unhappy with this location. I have to visit this location for my corporate meetings and I will stay in Martiot properties in future.
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酒店回复: Dear Khatib,We’re very sorry to hear about your experience. It’s unacceptable that your room service requests were not fulfilled and that you felt inconvenienced during your stay. We appreciate your feedback and will ensure it’s shared with management so this can be addressed. We understand your frustration and hope your future stays—hopefully at Marriott—is much smoother.Sincerely,Homewood Suites by Hilton Brentwood Management
5.0分
其他
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We liked the way the kitchen had everything we needed. The bedding was nice with plenty of extra pillows and blankets. The fridge was not small. The parking convenient and you could get into building at several locations. Two small problems: no safe and ran out of bathtub slip mats. Otherwise was a great value
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酒店回复: Dear Kathleen,Thank you for the fantastic review! We're delighted that you had a great stay and found our kitchen and bedding to be well-equipped. It's wonderful to know you appreciated the large fridge and convenient parking. We apologize for the lack of a safe and for running out of bathtub slip mats. We will address these issues immediately. We hope to welcome you back again soon!Thank You,Homewood Suites by Hilton Brentwood Management
4.0分
情侣出游
Just a bit too far away from downtown for what we needed and nothing much going on in the immediate area.
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酒店回复: Dear Guest,Thank you for your feedback. We understand that our location may not have been ideal for your plans, and we appreciate your honesty. We hope that despite the distance, other aspects of your stay were comfortable and pleasant.Thank You,Homewood Suites by Hilton Brentwood Management
4.0分
商务出差
The first room we were given the A/C wasn’t working so we got moved. The A/C was better but still not great. Other than that it was ok
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酒店回复: Dear Rafael,Thank you for sharing your experience. We apologize for the inconvenience with the A/C in both rooms. While we’re glad the team was able to move you quickly, we regret the cooling still wasn’t up to standard. Your comfort is essential to us, and we’ll be addressing this issue to ensure better performance. We appreciate your patience and are happy to hear the rest of your stay was okay. We would love to have your company once again at the Homewood Suites by Hilton Nashville-Brentwood.Thank You,Homewood Suites by Hilton Brentwood Management
4.0分
商务出差
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Facilities were generally clean and well kept. Staff was hard to find at times - front desk phone went unanswered late evening. Breakfast buffet was excellent!!
Very satisfied with the stay. Will consider staying again.
5.0分
家庭亲子
Perfect hotel for our family of four! It was close to shopping and having a kitchen was amazing!
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酒店回复: Dear Michael,That's wonderful to hear! We're so glad we were the perfect hotel for your family of four. It's great to know that our location was close to shopping and that having a kitchen was amazing for you.We hope to welcome your family back again soon!Thank You,Homewood Suites by Hilton Brentwood Management
2.0分
其他
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The room we were in was across from the stairwell, the hotel was full of kids in town for a sporting event and they ran up and down the stairs all night slamming the door. We called the front desk soon after checking I, about 6ish, because the light in the bathroom made a horrible buzzing noise. The front desk worker came and checked it, then said she would have to call in maintenance because they were gone for the day but no one ever came. When we checked out in the morning I reminded the front desk about the light and they had no idea what I was talking about.
5.0分
其他
Very clean and polite.. We only stay there when we are in Nashville every two months.
周边地区非常美丽，距离市中心也不远。
No fresh fruit at breakfast. No other juice besides orange. No milk other than cow milk.This has changed since last March. Why are they serving breakfast tacos every day?
I did not got room service twice and I have to stay in mess and even I asked for room service and lady at front not provided. I am not a big fan of Hilton properties any way and this stay is terrible and I very unhappy with this location. I have to visit this location for my corporate meetings and I will stay in Martiot properties in future.
We liked the way the kitchen had everything we needed. The bedding was nice with plenty of extra pillows and blankets. The fridge was not small. The parking convenient and you could get into building at several locations. Two small problems: no safe and ran out of bathtub slip mats. Otherwise was a great value
Just a bit too far away from downtown for what we needed and nothing much going on in the immediate area.
The first room we were given the A/C wasn’t working so we got moved. The A/C was better but still not great. Other than that it was ok
Facilities were generally clean and well kept. Staff was hard to find at times - front desk phone went unanswered late evening. Breakfast buffet was excellent!!
Very satisfied with the stay. Will consider staying again.
Perfect hotel for our family of four! It was close to shopping and having a kitchen was amazing!
The room we were in was across from the stairwell, the hotel was full of kids in town for a sporting event and they ran up and down the stairs all night slamming the door. We called the front desk soon after checking I, about 6ish, because the light in the bathroom made a horrible buzzing noise. The front desk worker came and checked it, then said she would have to call in maintenance because they were gone for the day but no one ever came. When we checked out in the morning I reminded the front desk about the light and they had no idea what I was talking about.
Very clean and polite.. We only stay there when we are in Nashville every two months.