酒店回复: Dear Guest,Thank you for sharing your feedback. We're glad you enjoyed the property and breakfast, but we sincerely apologize for the noise disruption you experienced. We will address your concern regarding room 221 to ensure a more peaceful environment for future guests. We hope to have the opportunity to provide you with a quieter, more comfortable stay next time.Sincerely, Hotel Manager
5.0分
其他
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The room was clean and the beds were comfortable. My issues with the stay was mostly other guests slamming doors. The only trouble we had with our room was the bathroom didnt have a fan so after opening the bathroom door after a shower the smoke detector beeped.
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酒店回复: Dear Guest,Thank you for sharing your experience. We are glad the clean room and comfortable beds added to a pleasant stay. We regret the inconvenience caused and have noted your comments about noise from other guests and the bathroom ventilation affecting the detector. Our team will review these points to help create a smoother and more comfortable environment moving forward. We hope to welcome you again soon.Sincerely, Hotel Manager
4.0分
其他
Breakfast was good, had same thing both mornings. A little different on the menu would of been nice. Location was good. Beds was comfortable
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酒店回复: Dear Guest,Thank you for sharing your experience. We are glad that he good location, comfortable beds, and enjoyable breakfast added to your stay. We regret the inconvenience caused and have noted your suggestion regarding more variety in the morning offerings. Our team will review this to enhance the overall experience while maintaining the comfort guests appreciate. We hope to welcome you again soon.Sincerely, Hotel Manager
3.0分
其他
Room was worn, particularly in bathroom. Vanity light went out and I asked to have it replaced but no one showed up.
Staff was friendly and courteous!
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酒店回复: Dear Guest,Thank you for sharing your feedback. We are glad you found our staff friendly and courteous. We have noted your comments regarding the bathroom condition and the light issue and will address them with our maintenance team. Your feedback helps us improve and ensure a better guest experience in the future. We hope to welcome you again soon.Sincerely, Hotel Manager
4.0分
家庭亲子
This is our second stay at this hotel. We love the comfortable beds and the room is spacious. The staff is always friendly too!
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酒店回复: Dear Guest,Thank you for your continued loyalty. We are delighted to know you enjoyed another comfortable stay with us and appreciated the spacious room, cosy beds, and friendly staff. We look forward to welcoming you back again soon.Sincerely, Hotel Manager
2.0分
其他
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The bed was very uncomfortable and the comforter as well. Breakfast is sub-par at best! Scrambled eggs should be a DAILY thing not those nasty overcooked omelettes. Hotel was clean and staff were very nice.
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酒店回复: Dear Guest,Thank you for your feedback. We are glad you found the hotel clean and our staff friendly. We regret the inconvenience caused by the bed comfort and breakfast selection. Your comments regarding the eggs and comforter have been noted and shared with our team to enhance guest satisfaction and comfort in future stays. We hope to welcome you again soon.Sincerely, Hotel Manager
3.0分
家庭亲子
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As a former hotel manager, I found the team genuinely kind. Yasmin in breakfast was superb—attentive and upbeat during the morning rush.
Our room faced the tracks; trains were audible at night. Light sleepers should request the opposite side. The hotel should improve window seals, add sound-dampening drapes, or provide white-noise machines.
Breakfast: fabric seats are heavily soiled. Replace with wipeable chairs/benches and expand fruit beyond bananas and oranges (apples, berries, seasonal choices).
Sustainability: the volume of disposables at breakfast creates waste and costs. Reusable plates/cups/flatware would cut trash and, after a modest buy-in, lower annual spend through warewashing and reduced reordering.
Housekeeping fell short. The carpet felt sticky (hard flooring like LVT would be more hygienic), and one sheet was torn. It’s inconsistent to promote “germ killer” in the lobby while guest-room carpets feel unclean.
Bottom line: warm staff and convenient location, but targeted fixes—noise mitigation, cleaner/replaceable breakfast seating, broader fruit options, reusable serviceware, hard floors, and stricter linen QC—would quickly elevate the stay.
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酒店回复: Dear Guest,Thank you for your detailed and insightful feedback. We are glad you appreciated our friendly team and Yasmin’s exceptional service at breakfast. Your thoughtful suggestions regarding noise reduction, housekeeping, sustainability, and breakfast improvements have been noted and shared with our management team. We value your perspective and will review these areas for enhancement. We hope to welcome you again soon.Sincerely, Hotel Manager
5.0分
其他
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Nice stay!
Clean room, staff pleasant, breakfast excellent, ample parking in the rear with easy entrance from the back with luggage carts and available elevator.
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酒店回复: Dear Guest,Thank you for your wonderful feedback. We are delighted to know you enjoyed a pleasant stay with a clean room, excellent breakfast, and convenient parking access. It is great to hear our staff and amenities met your expectations. We look forward to welcoming you back for another comfortable visit.Sincerely, Hotel Manager
我很喜欢这个房间，总的来说住得很愉快，前台接待员总是很友好，谢谢你们，房间很完美。
很棒的住宿体验。早餐非常美味。
酒店不错。早餐不错。我们的房间就在大堂旁边。非常吵！！！！！！！关门的声音很大，直到深夜还在响，而且很早就又开始响了！！他们不应该把 221 房间租出去。
The room was clean and the beds were comfortable. My issues with the stay was mostly other guests slamming doors. The only trouble we had with our room was the bathroom didnt have a fan so after opening the bathroom door after a shower the smoke detector beeped.
Breakfast was good, had same thing both mornings. A little different on the menu would of been nice. Location was good. Beds was comfortable
Room was worn, particularly in bathroom. Vanity light went out and I asked to have it replaced but no one showed up.
Staff was friendly and courteous!
This is our second stay at this hotel. We love the comfortable beds and the room is spacious. The staff is always friendly too!
The bed was very uncomfortable and the comforter as well. Breakfast is sub-par at best! Scrambled eggs should be a DAILY thing not those nasty overcooked omelettes. Hotel was clean and staff were very nice.
As a former hotel manager, I found the team genuinely kind. Yasmin in breakfast was superb—attentive and upbeat during the morning rush.
Our room faced the tracks; trains were audible at night. Light sleepers should request the opposite side. The hotel should improve window seals, add sound-dampening drapes, or provide white-noise machines.
Breakfast: fabric seats are heavily soiled. Replace with wipeable chairs/benches and expand fruit beyond bananas and oranges (apples, berries, seasonal choices).
Sustainability: the volume of disposables at breakfast creates waste and costs. Reusable plates/cups/flatware would cut trash and, after a modest buy-in, lower annual spend through warewashing and reduced reordering.
Housekeeping fell short. The carpet felt sticky (hard flooring like LVT would be more hygienic), and one sheet was torn. It’s inconsistent to promote “germ killer” in the lobby while guest-room carpets feel unclean.
Bottom line: warm staff and convenient location, but targeted fixes—noise mitigation, cleaner/replaceable breakfast seating, broader fruit options, reusable serviceware, hard floors, and stricter linen QC—would quickly elevate the stay.
Nice stay!
Clean room, staff pleasant, breakfast excellent, ample parking in the rear with easy entrance from the back with luggage carts and available elevator.