酒店回复: Hi Mayrah,We truly apologize for the concerns you experienced during your recent stay. It must have been frustrating to discover issues with the shower and the sofa bed conditions. Our team is committed to ensuring a clean and comfortable stay for our guests, and we regret that we fell short in this instance. We appreciate your feedback and will use it to improve our services.Sincerely,Sonesta Management Team
酒店回复: Hi Pedro,We sincerely apologize for the issues you experienced during your stay. It is disappointing to hear about the challenges you faced with your room reservation and the condition of the lobby. The feedback about the air conditioning and overall atmosphere is concerning, and we assure you that this is not the standard we aim to provide. Your feedback is important, and we will address these concerns with our team to improve our service.Sincerely,Sonesta Management Team
酒店回复: Hello Tamara,Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience you experienced with the towels and cleanliness of your room. Your feedback is important to us, and we are committed to addressing these issues to ensure a better experience for future guests. Our goal is to provide a comfortable and pleasant stay for everyone, and we are sorry we fell short during your visit.Sincerely,Sonesta Management Team
2.0分
家庭亲子
原文
翻译提供方：Google
前台工作人员和酒吧招待都很热情。床和枕头舒适度5分🌟除此之外，房间和浴室没什么好说的！
完全不符合我预订时网站上的描述。
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酒店回复: Dear Carolyn,The front desk staff and bartender are thrilled to have left a positive impression on you. It's disappointing to hear your room and bathroom didn't meet expectations. Thank you for your candid feedback. We will address this with our team to make improvements.Sincerely,Sonesta Management Team
1.0分
其他
原文
翻译提供方：Google
由于酒店状况不佳，我最终提前退房了。我觉得不值得。
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酒店回复: Hello Tatyana,We are truly sorry to hear about your experience and that the state of the hotel did not meet your expectations. Your feedback is invaluable to us as it helps improve our services. Please know that our team is committed to addressing any concerns.Sincerely,Sonesta Management Team
比较满意的酒店，干净，较大 空间，有洗衣房，但只有一个洗衣机和一个烘干机。
车位较多，收费的。
一楼有个类似星巴克的餐厅，可以吃点早餐，自费，价格性价比还可以。附近没有商业区，进出需要开车的。
床单上有血，很恶心
整体很满意
很棒的酒店，房间宽敞。
干净又安静
去加州参加派对。我们迟到了，因为我们房间的淋浴坏了。打电话叫人修了15分钟。结果还没修好，我们听到淋浴间整晚都在滴水，沙发床没有床单也没有被套，上面全是宠物的毛发和食物。真是糟糕的体验。步行距离内还有不错的选择，还有剧院。不过卫生体验很差。
商务住宿，糟糕的选择
他们没有我预订的房间，入住时前台骗我说是特大床套房，尽管我问了她三次确认。我到了房间，发现是大床套房，回去后她又说只有大床套房。我问她为什么骗我，她否认了，于是我要求退款，然后换了另一家酒店。大堂凌乱不堪，整个房间的空调要么关着，要么开得很高，整个地方都闷热发霉。
我的浴室里没有全尺寸的毛巾，浴缸周围有一圈污垢，表明浴室不干净 - 床单很脏 - 幸好我带了自己的床单 - 酒店房间内有难闻的气味 - 楼上的邻居整晚都在跑来跑去
前台工作人员和酒吧招待都很热情。床和枕头舒适度5分🌟除此之外，房间和浴室没什么好说的！
完全不符合我预订时网站上的描述。
由于酒店状况不佳，我最终提前退房了。我觉得不值得。