酒店回复: Thank you for the review and feedback. We are saddened to see that you did not enjoy your stay with us
4.0分
其他
原文
翻译提供方：Google
安静的地方
4.0分
商务出差
原文
翻译提供方：Google
没有意见
酒店回复: Thank you
4.0分
其他
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The person who checked us in was very helpful and wonderful. We had encountered an unnecessary problem at another hotel, so we went down the street to the Super 8, which was reasonably priced. He checked us in with no problem.
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酒店回复: Thank you so much for sharing your experience with us. I’m delighted to hear that our front desk team was able to make your check-in smooth and welcoming, especially after the challenges you faced elsewhere. We’re glad you found our hotel to be reasonably priced and that we could provide a comfortable solution during your stay. Your kind words mean a lot to our staff, and we look forward to welcoming you back whenever your travels bring you to Thunder Bay again.
1.0分
其他
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TV/Cable box not connecting so I can't watch TV. Fridge isn't working or is off, not sure but not my job to figure out. Ryan the front desk person tried his best to get the TV working but couldn't.
Very noisy people up and down the hall way all night long so lousy nights sleep, not needed when I am driving today to Portage La Prairie.
Wish me luck.
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酒店回复: Dear Paul,Thank you for sharing your feedback following your recent stay with us. I'm truly sorry to hear about the challenges you experienced — from the TV and fridge issues to the hallway noise that disrupted your rest. That’s certainly not the kind of night we want any guest to have, especially before a long drive. I hope your journey to Portage La Prairie went smoothly.I appreciate you recognizing Ryan’s efforts at the front desk. He genuinely tries to assist wherever he can, and I’ll be sure to pass along your kind mention.For future stays, I’d love to recommend Room 121, which features a smart TV with access to free streaming channels — not just cable. It’s a great option for guests who want a bit more flexibility with entertainment. We’re also reviewing our fridge units and hallway noise concerns to ensure a more restful experience for everyone.Thanks again for your honesty, Paul. We hope to have the chance to welcome you back under better circumstances.
5.0分
商务出差
it feels like home , just wish there was a more comfortable chair to set in, I miss the coffee pot, that use to be in the room.
1.0分
其他
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I didn’t even get to stay here.. I tried searching ******* on how to get a refund & was unsuccessful. Although the manager on shift said she would gladly sign off on a refund if I could reach someone on this site?? Still unsure of where to go from here.
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酒店回复: Dear Guest,Thank you for sharing your experience, and I’m truly sorry to hear that your travel plans didn’t go as expected. I understand how frustrating it must be to face challenges with a refund, especially when you weren’t able to stay with us.I appreciate you noting that our on-site manager was supportive and willing to help. While we’re unable to process refunds directly through the property, we’re happy to assist in any way we can to support your request through *******. If you haven’t already, we recommend reaching out to Expedia’s customer support team directly through their Help Center or app, as they handle all payment-related matters.We hope your next travel experience is smooth and enjoyable, and we’d love the opportunity to welcome you properly in the future.
早餐室有点小，房间也有些潮湿。
宠物不友好
说是宠物友好，但没有可以宠物进入的房间
很好。但是，我离开时，收银员拒绝打印我的收据。这种行为必须纠正，因为它太没礼貌了。👎
空调噪音很大，没有微波炉，午餐空间不足
安静的地方
没有意见
The person who checked us in was very helpful and wonderful. We had encountered an unnecessary problem at another hotel, so we went down the street to the Super 8, which was reasonably priced. He checked us in with no problem.
TV/Cable box not connecting so I can't watch TV. Fridge isn't working or is off, not sure but not my job to figure out. Ryan the front desk person tried his best to get the TV working but couldn't.
Very noisy people up and down the hall way all night long so lousy nights sleep, not needed when I am driving today to Portage La Prairie.
Wish me luck.
it feels like home , just wish there was a more comfortable chair to set in, I miss the coffee pot, that use to be in the room.
I didn’t even get to stay here.. I tried searching ******* on how to get a refund & was unsuccessful. Although the manager on shift said she would gladly sign off on a refund if I could reach someone on this site?? Still unsure of where to go from here.