酒店回复: Hi Cheih,Thank you for your kind review! We're glad you found our location convenient and enjoyed the nearby dining options. It's wonderful to know you felt you received great value during your stay. We hope to welcome you back again soon!
3.0分
其他
展开
The staff was lovely. The door to my room seemed a bit off kilter. It looked as though there may have been a break in and there had been a patch job on the door. Then a concrete truck started up at 7:30 in the morning for construction next door. That isn’t the hotel’s fault, but it didn’t help to improve my stay.
展开
酒店回复: Dear Ms. Anderson,Thank you for taking the time to share your feedback following your stay with us. We're truly pleased to hear that you found our team to be lovely, we’ll be sure to pass along your kind words.We’re very sorry to learn about your experience with the room door and the early morning construction noise. While the construction next door is indeed outside of our control, we completely understand how disruptive it can be and regret the impact it had on your visit. Your feedback is valuable in helping us improve. We hope you'll consider giving us another opportunity to provide you with a smoother and more restful stay in the future.
5.0分
情侣出游
展开
Room was spacious and comfortable. Quality of free breakfast was great. Staff was very helpful. The only inconvenience was that the toilet of the room was clogged but maintenance guy came and fixed it within 30 mins of our arrival. Overall, our stay was great.
展开
酒店回复: Dear Saleema,Thank you so much for sharing your feedback with us!We’re delighted to hear that you found the room spacious and comfortable, and that you enjoyed the quality of our complimentary breakfast. It's also wonderful to know that our team was able to assist you promptly and that the maintenance issue was resolved quickly.We truly appreciate your understanding and are glad it didn’t take away from your overall experience. We hope to welcome you back soon for another great stay!
1.0分
其他
展开
Bed bugs
Woke up to minimum 5 bed bugs in my bed. Left the Hotel at 3am after they couldn’t give me another room/option. All of Kamloops was booked full, so no sleep for me. Called me later to tell me pest control is taking care of the bugs and when I return I shall let them know so I can get the best treatment. When I said I wouldn’t ever book again, I was assured there are no bugs in the building………….. yeah. They’re booked full tonight again. Poor person who gets that room.
Loved throwing all my stuff away and wash what was washable on a work trip. Got the night refunded but spent half of the night outside and had hours of cleaning work to get rid of those bugs.
展开
酒店回复: Dear Mira,Thank you for bringing this serious matter to our attention. We are truly sorry for the experience you had during your recent stay, it is absolutely not the standard we hold ourselves to.Please know that the situation came as a shocking surprise to us as well. In all our operations, we’ve never encountered an issue of this nature before, and we took your report with the utmost seriousness. We immediately brought in a professional pest control team to thoroughly inspect and treat the affected room and surrounding areas to ensure the safety and comfort of all our guests.As we were fully booked that night, we sincerely regret that we couldn’t offer you another room on-site. Since then, we’ve taken extra precautionary steps and even upgraded another guest’s stay the following days by arranging alternate accommodations to ensure their comfort.We understand the stress and inconvenience this caused you, especially during a work trip, and we’re deeply sorry for the disruption to your plans and peace of mind. Your refund was only a small gesture; please accept our heartfelt apology for the experience.Should you ever reconsider staying with us in the future, we would welcome the opportunity to provide you with the high standards of comfort and care that we are truly known for.
5.0分
其他
Nice clean facility. Staff so far have been great. Have stayed here before, and will stay here again in the future.
展开
酒店回复: Dear Don,Thank you for your fantastic 10/10 review and for choosing to stay with us again!We're so pleased to hear you enjoyed our clean facilities and that our team made a great impression. It truly means a lot to have loyal guests like you, and we look forward to welcoming you back whenever your travels bring you our way.Until next time, safe travels and see you soon!
事事都不错，就这个窗帘，上下漏缝，不遮光，五点屋里就亮了，睡不踏实了
一切都很好，将来还会再来。
适合旅行者/游客入住
交通位置便利
性价比高，服务也好。
很方便的旅館附近吃的也方便性價比算高的！
The staff was lovely. The door to my room seemed a bit off kilter. It looked as though there may have been a break in and there had been a patch job on the door. Then a concrete truck started up at 7:30 in the morning for construction next door. That isn’t the hotel’s fault, but it didn’t help to improve my stay.
Room was spacious and comfortable. Quality of free breakfast was great. Staff was very helpful. The only inconvenience was that the toilet of the room was clogged but maintenance guy came and fixed it within 30 mins of our arrival. Overall, our stay was great.
Bed bugs
Woke up to minimum 5 bed bugs in my bed. Left the Hotel at 3am after they couldn’t give me another room/option. All of Kamloops was booked full, so no sleep for me. Called me later to tell me pest control is taking care of the bugs and when I return I shall let them know so I can get the best treatment. When I said I wouldn’t ever book again, I was assured there are no bugs in the building………….. yeah. They’re booked full tonight again. Poor person who gets that room.
Loved throwing all my stuff away and wash what was washable on a work trip. Got the night refunded but spent half of the night outside and had hours of cleaning work to get rid of those bugs.
Nice clean facility. Staff so far have been great. Have stayed here before, and will stay here again in the future.