酒店回复: Dear Sara,Thank you for taking the time to share your experience. We're glad to hear our night staff made you feel welcome and comfortable—that’s the level of hospitality we strive to provide. We're truly sorry that your breakfast experience felt uncomfortable. It’s never our intention to make guests feel scrutinized, and we regret that our process came across that way. Your feedback has been shared with our team to ensure we handle such situations with greater care and clarity moving forward. We appreciate your honesty and hope you'll consider giving us another opportunity in the future.Warm regards,Best Western Plus Management
酒店回复: Dear Gerald, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, Guest Services, The Best Western PLUS Arrowhead Hotel
酒店回复: Dear Trashana, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, Guest Services, The Best Western PLUS Arrowhead Hotel
4.0分
其他
原文
翻译提供方：Google
房间干净，设施齐全，工作人员友好。
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酒店回复: Hi Diego,Thank you for your kind words and for rating us 8/10. We're glad you enjoyed the clean room, amenities, and our friendly team during your stay from September 21 to 22. We appreciate your feedback and hope to welcome you back soon!
1.0分
家庭亲子
原文
翻译提供方：Google
这家酒店有床，我预订了两张大床，两张床都很糟糕，发出噪音，床碎了，不推荐
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酒店回复: Dear Marcos, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, Guest Services, The Best Western PLUS Arrowhead Hotel
2.0分
其他
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I picked this hotel because of its vicinity to a funeral I was in town for. The bed looked great but it had a huge indent on one side and lumpy on the other. The shower curtain was too short and water got onto the floor. There were several suspicious looking people around the property that looked homeless and indecent. I would pick some where else if possible.
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酒店回复: Thank you for sharing your feedback. We’re truly sorry to hear that your stay did not meet expectations, especially during such a sensitive time. We understand how important comfort and peace of mind are, and we regret that the condition of the bed and bathroom, as well as activity around the property, impacted your experience.Please know that we take your concerns seriously. We’re currently reviewing our room maintenance standards and working with local partners to ensure a safer and more welcoming environment for all guests.We appreciate your honesty and hope you’ll consider giving us another opportunity in the future to provide a more restful and reassuring stay.Warm regards, Best Western Plus Arrowhead Hotel
5.0分
家庭亲子
The staff was friendly, premises were clean, the prices were reasonable. Highly recommend.
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酒店回复: Dear Shawna,Thank you so much for your kind words and perfect rating! We're thrilled to hear that our friendly staff, clean premises, and reasonable pricing made your stay enjoyable. Your recommendation means the world to us, and we hope to welcome you back again soon for another great experience.Warm regards,Best Western Plus
4.0分
其他
Customer service was great. The property was a little warn,as well as the room. It was ok
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酒店回复: The Best Western Plus Arrowhead Hotel team are happy to know you enjoyed your stay with us. We hope to see you again soon.
这次酒店体验非常棒，我会再次光顾。食物很美味，员工也非常乐于助人。
这是一家非常舒适的酒店，员工出色，停车方便又安全。我带过带封闭的铝制拖车入住，也单独入住过，从来没有遇到任何问题。酒店位置很好找，交通便利，早餐也很棒。大堂的Wi-Fi信号更好，所有员工看起来都非常乐于助人且友好，前台的Heather在我最近两次入住期间更是帮了我大忙。很棒的地方，强烈推荐。
夜班人员很棒，除了跳过这一点。
夜班人员非常友好，乐于助人。我们感到宾至如归，感到很舒服。下楼吃早餐时，负责早餐的人，然后看起来像是经理的人，询问了我们的房间号、房间里的人数以及他们的年龄。我们在预订和入住时都注明了这些。我带着一个7岁和一个12岁的孩子。他们向我们保证早餐是免费的，但我们需要在入住免费早餐时确认一下有多少儿童和成人。但还是那句话……早餐不收费，而且没有区分儿童餐和成人餐。这让人很不舒服。就好像我们想“逃避”什么似的。相信我，早餐根本就没有什么特别之处，不值得那些看起来像是管理人员的人询问我们孩子的年龄。
入住体验非常不满意。抵达当晚，我们的马桶冲水不正常，淋浴喷头也没有冷水。我们打电话给前台，他们派人来修，但也没能修好，还说会派经理过来，结果根本没人来。我不得不自己动手修马桶，这太荒唐了，毕竟我花了高价订了一间“豪华”房。
我在网上支付了一个价格，但到了之后被告知价格是原来的两倍。我试图取消预订时，被告知无法退款。前台女孩很粗鲁。再也不来了
房间干净，设施齐全，工作人员友好。
这家酒店有床，我预订了两张大床，两张床都很糟糕，发出噪音，床碎了，不推荐
I picked this hotel because of its vicinity to a funeral I was in town for. The bed looked great but it had a huge indent on one side and lumpy on the other. The shower curtain was too short and water got onto the floor. There were several suspicious looking people around the property that looked homeless and indecent. I would pick some where else if possible.
The staff was friendly, premises were clean, the prices were reasonable. Highly recommend.
Customer service was great. The property was a little warn,as well as the room. It was ok