酒店回复: Thank you for taking the time to provide feedback on your stay! We are happy to hear that you and your dogs enjoyed your stay with us! We look forward to seeing you again soon. Kind regards, Genesis Gadioma. Guest Services Manager.
4.0分
其他
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A bit out of town but worth the 5 minutes drive. Order from the menu free breakfast. Pub across the road for some variety. Clean and friendly. I would stay again.
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酒店回复: Thank you for taking the time to provide feedback regarding your stay! I am happy to hear that you enjoyed the variety of options available for meals while staying with us, and that you had a clean and friendly experience. We hope to see you again soon.
3.0分
其他
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For the price that you pay, this is inadequate. The rooms are small, the furniture is falling apart, the beds are uncomfortable, and the walls are not soundproof.
That being said, the location is stunning, right beside a mountain, and there is easy access to the highway. The service was also good.
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酒店回复: Dear Cornelius,Thank you for taking the time to share your feedback. While I’m pleased to hear that you enjoyed our beautiful location and the service provided by our team, I’m truly sorry to learn that your room did not meet your expectations.We always aim to provide our guests with a comfortable and enjoyable stay, and your comments regarding the room condition and comfort are very important to us. Please know that we are currently reviewing our guest rooms and furnishings as part of our ongoing efforts to enhance the overall guest experience.We appreciate your kind words about our staff and setting, and we hope you might consider giving us another opportunity to provide you with a more positive experience in the future.
1.0分
其他
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I ordered room with balcony and for $272 I got the 1st floor room with sealed windows. When I found out it was the 1st floor the receptionist assured me I would have the sliding door. It was a lie too.
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酒店回复: Thank you for taking the time to share your feedback. We are truly sorry to hear that your room did not meet your expectations. We understand how important room preferences are to our guests, and we apologize for any miscommunication during the booking and check-in process.We regret if there was any misunderstanding regarding the features of the room you reserved. Our front desk team’s intention is always to provide accurate information, and we apologize if this was not clearly communicated in your case.We would also like to clarify that our pricing structure is based on the demand in the city. Rates can fluctuate depending on local events and occupancy levels, which is consistent with hotel pricing practices across the industry.Your comments have been shared with our staff to ensure we are clearer in explaining room styles and features moving forward. We do hope you will consider staying with us again so we can provide you with a more positive experience.
2.0分
家庭亲子
our bathrooms werent cleaned. some
dining staff are not attentive and are scowling, passing us by when we try to get their attention to request something.
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酒店回复: Thank you for sharing your experience with us. We sincerely apologize that your bathroom was not properly cleaned and that your interactions with some of our dining staff did not meet the level of service we strive to provide. Cleanliness and attentive, friendly service are cornerstones of our guest experience, and we regret that we fell short during your stay.We take your feedback very seriously. Our housekeeping and food & beverage teams have been made aware of your comments so that we can address these concerns directly and ensure they do not happen again.Your experience is not reflective of the standards we hold ourselves to. We hope you will consider giving us another opportunity in the future so we can provide you with a much better and more welcoming stay.
5.0分
情侣出游
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Property is just on the outskirts of the city and is nice and quiet. Room was clean, well maintained and had all the regular amenities. The grounds were very nice with a view of a mountain. The complimentary breakfast at the restaurant was awesome! All staff were pleasant, courteous and friendly. Will stay agin for sure.
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酒店回复: Thank you so much for your perfect score! We’re delighted to know you had such a positive experience with us, and that you enjoyed our grounds and complimentary breakfast! We look forward to welcoming you back again soon.
5.0分
其他
The swimming pool and fitness centre was nice. Rooms were very clean and comfortable.
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酒店回复: Thank you so much for your perfect score! We’re delighted to know you had such a positive experience with us, and that you enjoyed the cleanliness and comfort of your room. We are also happy to hear that you enjoyed our swimming pool and fitness area! We look forward to welcoming you back again soon.
一切都好。
很棒的酒店，干净整洁，热水浴缸和桑拿房也很不错，还有电动汽车充电桩，真的很好。
酒店餐厅的午餐比自助餐好多了。泳池/热水浴缸/桑拿都很棒。
Room was excellent for dogs to stay in.
Staff was amazing.
Will stay here on our way back.
Perfect 👌
A bit out of town but worth the 5 minutes drive. Order from the menu free breakfast. Pub across the road for some variety. Clean and friendly. I would stay again.
For the price that you pay, this is inadequate. The rooms are small, the furniture is falling apart, the beds are uncomfortable, and the walls are not soundproof.
That being said, the location is stunning, right beside a mountain, and there is easy access to the highway. The service was also good.
I ordered room with balcony and for $272 I got the 1st floor room with sealed windows. When I found out it was the 1st floor the receptionist assured me I would have the sliding door. It was a lie too.
our bathrooms werent cleaned. some
dining staff are not attentive and are scowling, passing us by when we try to get their attention to request something.
Property is just on the outskirts of the city and is nice and quiet. Room was clean, well maintained and had all the regular amenities. The grounds were very nice with a view of a mountain. The complimentary breakfast at the restaurant was awesome! All staff were pleasant, courteous and friendly. Will stay agin for sure.
The swimming pool and fitness centre was nice. Rooms were very clean and comfortable.