酒店回复: Thank you so much for your perfect 10/10 review! We’re thrilled to hear you had such a positive experience with us. Our team takes great pride in providing exceptional service and comfortable accommodations, and it’s wonderful to know we met your expectations. We truly appreciate your feedback and hope to welcome you back to the Hilton Garden Inn Folsom again soon!
1.0分
家庭亲子
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The room smelled bad, and the bathroom smelled liked BO the entire two night stay. The floor in front of the bathroom was uneven. The fitted sheet also didn’t fit the mattress.
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酒店回复: Thank you for taking the time to share your feedback. We’re very sorry to hear about the issues you experienced with the room odor and bedding during your stay. This is certainly not the standard we aim to provide, and we sincerely apologize for the inconvenience. Your comments have been shared with our housekeeping and maintenance teams to ensure these concerns are addressed promptly and thoroughly. We appreciate you bringing this to our attention and hope you’ll consider giving us another opportunity to restore your confidence in our hotel.
5.0分
其他
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Room was clean. Staff was very very friendly and helpful. I do think the food was over priced so we went elsewhere for that. Pool was clean and nice. Got us in last minute because the hotel we had booked was so bad we couldn’t stay there. This was a breath of fresh air after that.
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酒店回复: Thank you for taking the time to give us your feedback on your recent stay with us. We are so elated that your accommodations was clean, and the staff was friendly and helpful with whatever you need.
4.0分
其他
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I appropriate the "fake" smiles of staff when you enter, seems like they are always into something else! Weird!
The rooms are comfortable, and ready for a good night sleep.
**the shower in Rm 419 needs the back wall cleaned, pink mold growing, you can see where they clean to and leave a huge middle section untouched of cleaning. it's a nice shower, just needs a good cleaning.
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酒店回复: Thank you so much for taking the time to share your feedback and for rating us an 8 out of 10! We’re delighted to hear you enjoyed your stay and appreciate your kind words. We’re always striving to make every guest experience a perfect one, and your comments help us continue improving. We hope to welcome you back to the Hilton Garden Inn Folsom soon for an even better stay next time!
5.0分
其他
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Great location to freeway, pool is family friendly 4.5 ft , hot tub, you have to go a little bit to find a restaurant and there’s not really a drugstore ,but a convenient Safeway close by in case you forget something.
Friendly staff,
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酒店回复: Thank you so much for your perfect 10/10 review! We’re thrilled to hear you had such a positive experience with us. Our team takes great pride in providing exceptional service and comfortable accommodations, and it’s wonderful to know we met your expectations. We truly appreciate your feedback and hope to welcome you back to the Hilton Garden Inn Folsom again soon!
5.0分
家庭亲子
We enjoy all that you provide and have. The staff are always nice, helpful and respectable. Thank you
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酒店回复: Thank you so much for your perfect 10/10 review! We’re thrilled to hear you had such a positive experience with us. Our team takes great pride in providing exceptional service and comfortable accommodations, and it’s wonderful to know we met your expectations. We truly appreciate your feedback and hope to welcome you back to the Hilton Garden Inn Folsom again soon!
因为一个为期九天、需要24小时照看的看护工作，我提早到了这座城市。在这份高压工作开始之前，我需要几天时间放松和减压。这家酒店完美符合我的需求。我得到了充分休息，每天都吃了早餐。每个人都非常友好，这正是我在开始那份非常艰难的工作前所需要的。我还会再来的。
泳池需要打扫了，里面有泥沙和树叶。维修人员竟然在日历上最热的一天关闭泳池进行维护。他们应该在非营业时间进行维护，而不是在客人可以使用的时间关闭。房间下午四点还没准备好，这对于希尔顿酒店的品牌来说很不应该。酒店也没有网站上宣传的酒吧和餐厅。
对我来说，这是一次非常糟糕的体验。
非常干净，员工也很友善。
总体来说挺不错的
虽然只住了一晚，但却能在安静的环境中放松身心。
The room smelled bad, and the bathroom smelled liked BO the entire two night stay. The floor in front of the bathroom was uneven. The fitted sheet also didn’t fit the mattress.
Room was clean. Staff was very very friendly and helpful. I do think the food was over priced so we went elsewhere for that. Pool was clean and nice. Got us in last minute because the hotel we had booked was so bad we couldn’t stay there. This was a breath of fresh air after that.
I appropriate the "fake" smiles of staff when you enter, seems like they are always into something else! Weird!
The rooms are comfortable, and ready for a good night sleep.
**the shower in Rm 419 needs the back wall cleaned, pink mold growing, you can see where they clean to and leave a huge middle section untouched of cleaning. it's a nice shower, just needs a good cleaning.
Great location to freeway, pool is family friendly 4.5 ft , hot tub, you have to go a little bit to find a restaurant and there’s not really a drugstore ,but a convenient Safeway close by in case you forget something.
Friendly staff,
We enjoy all that you provide and have. The staff are always nice, helpful and respectable. Thank you