酒店回复: Thank you for taking the time to share your experience. We're very sorry to hear about the confusion and frustration you encountered during your stay. We sincerely apologize for the mix-up with your room assignment, the interactions at check-in, and the disturbances that followed.
5.0分
其他
原文
翻译提供方：Google
非常专注
展开
酒店回复: Muchas gracias por tomarse el tiempo de darnos un comentario, nos alegra mucho saber que le acomodara la ubicacion del hotel. Esperamos tenerlo denuevo con nosotros en su proxima visita a Sudbury!
3.0分
情侣出游
展开
The food was good, our air conditioning was broken and was very loud, which woke us up throughout the night, shower head would spray outside of the shower. Otherwise it was good.
展开
酒店回复: Thank you for taking the time to share your feedback. We're glad to hear you enjoyed the food during your stay. However, we sincerely apologize for the inconvenience caused by the air conditioning noise and the shower head issues. We understand how important a comfortable and restful stay is, and we will address these maintenance concerns promptly to improve our guests' experience. We appreciate your understanding and hope to have the opportunity to welcome you back for a much better stay in the future.
5.0分
商务出差
Good hot options for breakfast. Friendly staff. A few sign's of age and that it's a very busy hotel but kept clean.
展开
酒店回复: Thank you for your wonderful 10/10 rating! We’re glad you enjoyed our hot breakfast options and found our staff friendly. We appreciate your understanding regarding the signs of age and our busy atmosphere, we work hard to keep everything clean and welcoming for all our guests. We look forward to your next stay with us!
5.0分
其他
展开
Convenient location
The breakfast was amazing. The bed/pillows were not so great. There was a lot of road noise so book a room at the far end. Other than that it was a decent stay.
展开
酒店回复: Thank you for your kind rating and for sharing your detailed feedback. We're glad you enjoyed our convenient location and that the breakfast stood out during your stay! We're sorry to hear the bed and pillows didn’t meet your expectations and that road noise impacted your rest. We truly appreciate the suggestion about room location, it’s helpful for both our team and future guests. We hope to have the opportunity to welcome you back for an even more comfortable stay next time
4.0分
其他
展开
Great rooms. Clean, friendly staff in the elevators. The front desk might have been having a bad day/ The night desk person very polite and paid attention to the problems of our room. We had to Wifi.
展开
酒店回复: Thank you for your feedback and for staying with us! We're glad to hear you enjoyed our clean rooms and friendly staff especially the positive interaction with our night desk team. We’re sorry to hear about the Wi-Fi issue and any less-than-warm experience at the front desk. We hope to welcome you back again soon for an even better stay!
5.0分
其他
Seating on each floor by elevator. Ice on each floor. Lots of seating for breakfast. Parking near lobby.
展开
酒店回复: Thank you for your feedback! We're glad you enjoyed your stay with us. It sounds like you appreciated the seating options, ice access, and breakfast area. We're also pleased to hear that the parking near the lobby was convenient for you.
5.0分
其他
展开
Breakfast was amazing. There were 2 ladies that looked after it. The one had glasses and was totally awesome. She cleaned off tables and wiped tables and was quick to answer any questions. The other stood by the food and stared at people which I thought was a little unnecessary. I get that people take extra but I thought she could have been a little more discreet. All in all, an exceptional 5 star experience and I would highly recommend it to family and friends.
展开
酒店回复: Thank you so much for your detailed and thoughtful feedback! We're thrilled to hear you had an exceptional 5-star experience and that you enjoyed the breakfast, we’ll be sure to pass along your kind words to the team, especially the lady with glasses who made such a positive impression.We also appreciate your comments about the breakfast experience overall. Guest insights like yours help us improve, and we’ll certainly take your observations into consideration.Thank you again for recommending us, we’d love to welcome you and your family and friends anytime!
超预期，很棒
酒店需要稍微翻新一下了，有点老旧了。
不会再住那里了。前台接待我们的是一位悲伤/愤怒的工作人员。他们粗鲁地确认了所有信息，然后在我们之前叫人来检查是否有空房间，尽管我们已经确认了预订。谢天谢地，那里有空房间。我们被告知去209房间，但他们给了我们一个信封，信封上写着211。我们用钥匙进了209房间，一个小时后，有人过来试图打开房间。我打开了房间，他们很惊讶，道了歉就离开了。过了一会儿，另一个工作人员敲门来核实我们为什么在这个房间。我不得不再次解释整个故事。如果我们不应该住在那个房间，那为什么给我们那个房间的钥匙？还有其他一些事情，但我没有更多时间花在这条反馈上。以后再也不住这个地方了。
非常专注
The food was good, our air conditioning was broken and was very loud, which woke us up throughout the night, shower head would spray outside of the shower. Otherwise it was good.
Good hot options for breakfast. Friendly staff. A few sign's of age and that it's a very busy hotel but kept clean.
Convenient location
The breakfast was amazing. The bed/pillows were not so great. There was a lot of road noise so book a room at the far end. Other than that it was a decent stay.
Great rooms. Clean, friendly staff in the elevators. The front desk might have been having a bad day/ The night desk person very polite and paid attention to the problems of our room. We had to Wifi.
Seating on each floor by elevator. Ice on each floor. Lots of seating for breakfast. Parking near lobby.
Breakfast was amazing. There were 2 ladies that looked after it. The one had glasses and was totally awesome. She cleaned off tables and wiped tables and was quick to answer any questions. The other stood by the food and stared at people which I thought was a little unnecessary. I get that people take extra but I thought she could have been a little more discreet. All in all, an exceptional 5 star experience and I would highly recommend it to family and friends.