酒店回复: Dear Kristina,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,General ManagerComfort Inn
酒店回复: Dear Richard I am sorry to hear you had such a poor experience, thank you for letting us know so we may correct the situation with the bathtub lever and TV. We hope you will give us the opportunity to serve you again.
酒店回复: Dear Richal,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn.As a Choice Privileges member you are truly valued.Your feedback about the carpets is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Comfort Inn Simcoe
3.0分
其他
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Breakfast was limited but ok minimal seating , staff friendly ,room was fairly clean , hotel was noisy, lot of running around making noises in the hallway, heating vent noises all night long banging noise from other floors like cleaning staff moving furniture
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酒店回复: Thank you for sharing your feedback with us. We’re glad to hear that our team made a friendly impression and that your room was fairly clean. However, we’re very sorry that noise disturbances and limited breakfast seating affected your stay. This is not the experience we aim to provide. We will be reviewing your comments with our team, especially regarding the hallway activity and heating vent noise, to ensure these issues are addressed promptly. We appreciate your patience and hope we’ll have the opportunity to offer you a much more comfortable stay in the future.
3.0分
其他
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Staff were friendly and helpful. Room was clean except for the commode which needed cleaning under the rim. breakfast and parking were very good.
The heating and air unit is getting old and could use an upgrade.
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酒店回复: Thank you for your kind words about our staff and for highlighting the clean room, breakfast, and parking. We appreciate your honest feedback about the bathroom and HVAC unit, we'll be sure to address these areas with our team. We hope to welcome you back again soon!
3.0分
情侣出游
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When I arrived, the clerk and then the manager insisted that they had to write down my name and credit card number on a piece of paper (torn from a notebook) as a means of collecting the security deposit because their “system was down”. I strenuously objected and offered to leave a $100 bill with my name attached until we checked out and they could inspect the room, but they said without the credit card number, I simply wouldn’t be able to check in. Since there are very limited other lodging options in the area and I had pre-paid, I finally relented. I will now have to closely monitor that account for the remainder of this trip and request a new card once I’m home.
I don’t think they were bright enough to realize that their “system is down” because their internet is out. There was no internet access for the duration of the stay.
Additionally, they had assigned us to a room on the second floor where they were performing repairs on the roof just outside the window and directly above our room.
The inside of the lobby and the rooms look nothing like the photos.
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酒店回复: Thank you for taking the time to share your experience. We’re truly sorry for the inconvenience and discomfort you faced during your stay. The situation with our system being down was far from ideal, and we understand your concerns regarding the manual collection of credit card information. While our intention was to ensure a standard deposit process, we recognize how this could have felt unsettling and apologize for the lack of a more secure alternative.We also regret the issues you encountered with the internet service, room assignment during repairs, and the overall mismatch in expectations based on photos. These are not the standards we aim to uphold, and your feedback has been shared with our management team for immediate review and action.We appreciate you bringing these matters to our attention and are committed to making improvements to avoid similar issues in the future.
1.0分
其他
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Our first room had an odour and the sgower curtain rod was about to fall down. After being asked to move the second room we were given also had an odour to it but the bath tub and tub surround were dirty. Shelving in the shower was covered in dark icky soap scum. We have stayed here a few nonths ago without issue but we hears that there were new owners. Will not stay here again.
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酒店回复: Thank you for sharing your experience. We're truly sorry to hear that your recent stay did not meet the standards you've come to expect from us. The issues you described regarding cleanliness and maintenance are unacceptable, and we are addressing them with our housekeeping and maintenance teams immediately.We appreciate your past visits and are disappointed to lose your trust. Your feedback is valuable as we work through recent changes and strive to make meaningful improvements.
又旧又破
前门有异味，后来清理干净了。沙发床很旧，不舒服。两扇推拉门中有一扇关不上。食物很棒，但餐厅很小。环保毛巾可以重复使用，但他们甚至没有擦拭水槽和台面。
没有电梯，没有游泳池。早餐室很小。房间里有一股难闻的气味。早餐区的工作人员非常乐于助人，总是检查早餐食品，确保库存充足。如果能有水果选择就更好了。
不幸的是，我到达时预订错了（我预订的是一张床，而不是两张床），所以工作人员不得不帮我换了一间。工作人员很乐于助人，很快就帮我找到了房间。
房间总体来说不错。床很舒服，床单也很舒适，质量也很好。
浴室有一些小问题，包括马桶座圈上有一小块永久性污渍，我确信清洁人员已经消毒过了，但看起来很不舒服。水槽排水不畅，少量水需要大约5分钟才能排出，这在刷牙的时候真的很不舒服。半夜马桶的管道出了问题，链条/翻板阀没有安装到位，导致马桶一直流水。幸运的是我知道如何修理，而且自己动手修好了，但过程并不愉快。最后，我发现一条毛巾上有污渍。同样，我确信它已经清洗干净了，但应该停止使用。
如果酒店能改进一下他们的“插头”设计就好了，这样我们就能像酒店里常见的那样，用灯具底座给手机和iPad充电。为了把充电器插到墙上，我们不得不把床头柜拉出来，而且墙上只有一个插头，我们不得不轮流用。
一切都很好，但浴室需要维护。另外，正如大家提到的，早餐室太小了，没有足够的空间容纳所有人。
我在这家酒店住了几十年，很遗憾它现在破败不堪。浴缸不错，但淋浴杆被粘住了，根本没法洗澡。大电视也不错，但不能用。
酒店看起来很干净，但房间里的地毯上满是灰尘。入住期间和入住后，我都因为地毯严重过敏。早餐不错，他们提供热早餐和华夫饼机。
Breakfast was limited but ok minimal seating , staff friendly ,room was fairly clean , hotel was noisy, lot of running around making noises in the hallway, heating vent noises all night long banging noise from other floors like cleaning staff moving furniture
Staff were friendly and helpful. Room was clean except for the commode which needed cleaning under the rim. breakfast and parking were very good.
The heating and air unit is getting old and could use an upgrade.
When I arrived, the clerk and then the manager insisted that they had to write down my name and credit card number on a piece of paper (torn from a notebook) as a means of collecting the security deposit because their “system was down”. I strenuously objected and offered to leave a $100 bill with my name attached until we checked out and they could inspect the room, but they said without the credit card number, I simply wouldn’t be able to check in. Since there are very limited other lodging options in the area and I had pre-paid, I finally relented. I will now have to closely monitor that account for the remainder of this trip and request a new card once I’m home.
I don’t think they were bright enough to realize that their “system is down” because their internet is out. There was no internet access for the duration of the stay.
Additionally, they had assigned us to a room on the second floor where they were performing repairs on the roof just outside the window and directly above our room.
The inside of the lobby and the rooms look nothing like the photos.
Our first room had an odour and the sgower curtain rod was about to fall down. After being asked to move the second room we were given also had an odour to it but the bath tub and tub surround were dirty. Shelving in the shower was covered in dark icky soap scum. We have stayed here a few nonths ago without issue but we hears that there were new owners. Will not stay here again.