Room wasn’t ready over an hour after check in time. No attempt to apologize or compensate for the inconvenience.
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Upon arrival about five minutes or so before check-in time of 3:00 pm, I was told a room wasn’t ready. Front desk personnel said that they would text when it was. At 3:30, with still no text, l inquired at the desk and was told there still wasn’t anything available. I had to be at an event by 4::30 and needed to shower and
change. I guess a manager, I was never told who he was, found me a room. Needless to say, this was less than ideal. Room, however, was fine once I got in.
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酒店回复: Dear Walter,Thank you for taking the time to share your feedback regarding your recent stay at MGM Springfield. We truly appreciate your insights, as they help us improve our guest experience. We sincerely apologize for the delay in your room being ready and the stress this caused, especially given your time-sensitive event. We understand how frustrating it must have been to wait and not receive timely updates, and we regret the inconvenience this created. While we’re glad that a manager was eventually able to assist and ensure you had a room, we recognize that this solution did not fully alleviate the disruption to your plans. We are pleased to hear that your room was satisfactory once you were able to access it, and we hope that, despite this initial challenge, you were able to enjoy the remainder of your stay. Your feedback has been shared with our team to help us provide a smoother check-in experience for all future guests. We truly value your patronage and hope to have the opportunity to welcome you back, providing the seamless and comfortable experience you rightfully expect.
设施：设施完善舒适
卫生：卫生好
环境：**上面
服务：服务态度非常满意
这家酒店不提供拖鞋、牙刷等一次性用品，请记得自备。过了中午12点就很难点到餐了。如果带小孩入住，这里可能不太方便。
没有水疗，没有代客泊车，没有行李员，没有客房服务，电动汽车充电桩也坏的，工作人员态度恶劣，简直是我住过最糟糕的酒店。真是垃圾透了。
整体比较旧类似国内4星。房间很小。床很舒服。无咖啡机无热水。大门口隔壁一家披萨店美国之行最便宜又好吃的。走过路过可以体验下。
还不错，感觉Springfield最好了。
态度非常差！
环境也很差！
房间非常舒适，遮光窗帘超赞。干净又舒适。乐队也很棒！
非常遗憾的是没有冰箱。
Room wasn’t ready over an hour after check in time. No attempt to apologize or compensate for the inconvenience.
Upon arrival about five minutes or so before check-in time of 3:00 pm, I was told a room wasn’t ready. Front desk personnel said that they would text when it was. At 3:30, with still no text, l inquired at the desk and was told there still wasn’t anything available. I had to be at an event by 4::30 and needed to shower and
change. I guess a manager, I was never told who he was, found me a room. Needless to say, this was less than ideal. Room, however, was fine once I got in.