Booked a room with two queen beds and sofa bed only to be told they don’t have that when we arrived. Only had two queen beds available. Wi-Fi was unavailable until next morning.
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酒店回复: Good afternoon Kerry. I would like to apologize for us not having your requested room type, and am looking into what exactly happened. I'm not sure what happened with the Wi-Fi connection, this is the first that I'm hearing about it.I do hope you will give us another chance on your travels to Hutchinson.
3.0分
其他
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I booked thru hotels app and pre paid for a queen studio at $155/night. I was given a regular double room at $113/night but since I prepaid I was told they could not give me a refund
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酒店回复: Good afternoon Linda. I'm not sure how this could have happened, however i do see where it did happen. Being as you booked and paid through a third party that is who would issue you the refund. If they call me, I can verify that the refund is most definitely needed.Please let me know if there is anything else I can help with.
5.0分
朋友出游
I really like staying at Cobblestone....
Breakfast is good.
Can be a little noisy as it is on a Main Intersection.
But I enjoy the View of the River.
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酒店回复: Good afternoon Roxanne. Thank you for the nice complements on our hotel. Yes being as close to the intersection, it can tend to be slightly noisy. I think the view of the river helps out weigh some of that noise.I do hope to see you again in the future and we will definitely keep you away from the intersection.
4.0分
情侣出游
It was very noisy late at night, plus outside noise during night was constant - with cars and semis racing all night long.
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酒店回复: Thank you so much for taking the time to give us a review.I apologize that you felt it was noisy, however the outside noise I cannot control.We do look forward to seeing you again in the future.
5.0分
其他
Air worked well, room was very clean as well as comfy, parking was a breeze. I really liked the ability to walk to shops and eating options
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酒店回复: Thank you so much for taking the time to give us a review. I'm glad to hear that everything was to your satisfaction and that you were able to get out and see our local shops.We look forward to seeing you again in the future.
1.0分
其他
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Looks like a new hotel. Everything in the room was good and in working conditions. The staff & food horrible. The gal working the breakfast seemed mad. There was no coffee and food was empty. When asked for coffee she got an attitude. After 15-20 coffee is ready and some omelets. When I took a bite from omelet it was still frozen. I had to let her know the food was raw. At this point she was really irritated and pulled the food from the hot trays back to the kitchen. I think it's important to have good customer service in this kind of setting. She definitely does not like her job.
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酒店回复: Thank you for taking the time to give us a review. I sincerely apologize for the bad experience you had with one of my team members. I do hope you will return and let us show you that is not how we do things.
4.0分
其他
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The check in gal was not very pleasant. I felt like a second class person. It made me feel like I didn’t belong there. Made my stay very uncomfortable. Won’t go back.
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酒店回复: Thank you so much for taking the time to give us a review. I sincerely apologize for my team member not being pleasant. That is not how we do things and I have spoken to that person. I do hope you will give us another chance.
5.0分
商务出差
Overall Great.
Everything...top notch. Exception--Wish hotels would put a decent safety grab bar in showers.
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酒店回复: Thank you so much for taking the time to give us a 10/10 review. As always, we look forward to seeing you again in the future.
5.0分
家庭亲子
The staff was very helpful. We were having problems setting up the pack and play. The front desk staff came quickly and helped set it up.
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酒店回复: Thank you so much for taking the time to give us a review. I'm glad to hear that my front desk staff was helpful in getting the "pack and play" set up for you.
5.0分
其他
Great one night stay
Check in was quick and easy with a friendly receptionist. It was close to Crow Creek winery where we attended an event.
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酒店回复: Thank you so much for taking the time to give us a review. I always appreciate hearing that my staff was friendly.
Booked a room with two queen beds and sofa bed only to be told they don’t have that when we arrived. Only had two queen beds available. Wi-Fi was unavailable until next morning.
I booked thru hotels app and pre paid for a queen studio at $155/night. I was given a regular double room at $113/night but since I prepaid I was told they could not give me a refund
I really like staying at Cobblestone....
Breakfast is good.
Can be a little noisy as it is on a Main Intersection.
But I enjoy the View of the River.
It was very noisy late at night, plus outside noise during night was constant - with cars and semis racing all night long.
Air worked well, room was very clean as well as comfy, parking was a breeze. I really liked the ability to walk to shops and eating options
Looks like a new hotel. Everything in the room was good and in working conditions. The staff & food horrible. The gal working the breakfast seemed mad. There was no coffee and food was empty. When asked for coffee she got an attitude. After 15-20 coffee is ready and some omelets. When I took a bite from omelet it was still frozen. I had to let her know the food was raw. At this point she was really irritated and pulled the food from the hot trays back to the kitchen. I think it's important to have good customer service in this kind of setting. She definitely does not like her job.
The check in gal was not very pleasant. I felt like a second class person. It made me feel like I didn’t belong there. Made my stay very uncomfortable. Won’t go back.
Overall Great.
Everything...top notch. Exception--Wish hotels would put a decent safety grab bar in showers.
The staff was very helpful. We were having problems setting up the pack and play. The front desk staff came quickly and helped set it up.
Great one night stay
Check in was quick and easy with a friendly receptionist. It was close to Crow Creek winery where we attended an event.