酒店回复: Danyel, it’s wonderful to hear you enjoyed the convenient location of Holiday Inn Express & Suites Sarasota East - I-75, an IHG Hotel. The team looks forward to welcoming you again whenever your travels bring you back to the area.
5.0分
情侣出游
原文
翻译提供方：Google
伟大的
5.0分
朋友出游
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Staff was great and room was clean. Bathtub in our room needs to be refinished since it had rust spots on bottom but the room itself was great and the price was outstanding.
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酒店回复: Thank you for sharing your feedback. We’re glad you enjoyed the friendly service and the comfort of your room. We appreciate your comments about the bathtub and will review this with our team. It’s great to know the value stood out during your stay.
3.0分
其他
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The bath tub had some dark residue on it. Looked like someone with dirty work boots had been standing in it. Tried to rub it away with my toes while taking a shower but to no avail. Grime was of a chemical sort.
Also, the room phone was dead. Could not schedule a wake up call.
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酒店回复: Thank you for sharing your feedback. We’re sorry your experience wasn’t as expected, and your comments about the bathroom and room phone have been shared with our team for review. We appreciate you bringing these concerns to our attention, as it helps us continue to improve.
2.0分
其他
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The room was iffy. The carpets definitely need to be replaced, they were stained and just felt crusty. There were beer bottle caps left under the table from the previous guests. The hot water did not work for our first shower, it was ice cold!! My husband went to get in and brave the water and it was scorching hot and would not change. Booked on ******* and chose the “pay at property option” (paid additional fees for that option) to pay cash, like we always do… and they said they “did not have a register and couldn’t accept cash” then proceeded to run my card I booked online with without asking or confirming that was the card i’d like to use.
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酒店回复: Thank you for sharing your detailed feedback. We’re sorry to hear your stay wasn’t as expected and appreciate you taking the time to outline these concerns. Your comments about room condition, maintenance, and payment procedures have been noted and will be reviewed closely with our management team. We value your input and will use it to improve the guest experience moving forward.
2.0分
商务出差
Bed dirty. After changing rooms, the second room had a faulty a/c and leaky shower head.
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酒店回复: Thank you for sharing your feedback. We’re sorry your experience wasn’t as expected, and your comments have been shared with our team for review. Your input is important as we work to offer a more comfortable stay for all guests.
酒店整体还不错，设施齐全，配备了制冰机但是不能用，早餐简单，典型的美式风格。
这不是个好选择……😢
房间很宽敞。
我通过应用程序购买了一间房间，但当我到达时，他们却给了我一间更便宜的房间，而没有调整余额以利于我。
我非常喜欢它，因为一切都很方便。
伟大的
Staff was great and room was clean. Bathtub in our room needs to be refinished since it had rust spots on bottom but the room itself was great and the price was outstanding.
The bath tub had some dark residue on it. Looked like someone with dirty work boots had been standing in it. Tried to rub it away with my toes while taking a shower but to no avail. Grime was of a chemical sort.
Also, the room phone was dead. Could not schedule a wake up call.
The room was iffy. The carpets definitely need to be replaced, they were stained and just felt crusty. There were beer bottle caps left under the table from the previous guests. The hot water did not work for our first shower, it was ice cold!! My husband went to get in and brave the water and it was scorching hot and would not change. Booked on ******* and chose the “pay at property option” (paid additional fees for that option) to pay cash, like we always do… and they said they “did not have a register and couldn’t accept cash” then proceeded to run my card I booked online with without asking or confirming that was the card i’d like to use.
Bed dirty. After changing rooms, the second room had a faulty a/c and leaky shower head.