We stayed here over the weekend with our two granddaughters. Our room/suite was spacious and clean. The hotel is located between two major malls so perfect for taking our girls shopping. The breakfast food was good and plentiful. The staff at breakfast were very pleasant and accommodating. The front desk employees were fantastic. A special shout out to the sales manager, Julie. She was very helpful with planning our stay. We will definitely plan on staying here again in the future when we are back in Louisville!
5.0分
其他
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Recently during the snowstorm, I stayed here. The breakfast staff was amazing! The front desk made me feel like I was at home. I loved my room; I slept like a baby. The next day they helped me clear my car and I got on the road no issues. I would defiantly stay again.
5.0分
其他
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We stay 2 days in this hotel because outside have the big winter storm. And looks we picked the best hotel in Louisville area. Staff super nice and professional. Room big and clean. We coming back definitely if we come Louisville area again. Thanks
5.0分
家庭亲子
Everything was great — location, price, amenities and a wonderfully welcoming staff! Thank you so much for a great stay.
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酒店回复: On behalf of the entire hotel team, I want to thank you for sharing about your recent stay! It is always encouraging to hear positive feedback, great to know we left such a great impression! We appreciate you taking the time to respond!
5.0分
朋友出游
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We stayed in a queen suite and were blown away by how wonderful this hotel is. The staff was consistently polite, kind, and attentive, making us feel genuinely cared for throughout our stay. The suite itself was spotless, extremely spacious, and stocked with everything we needed for a comfortable and relaxing visit. It exceeded our expectations in every way. We had an excellent experience and would highly recommend this hotel to anyone looking for a great place to stay.
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酒店回复: On behalf of the entire hotel team, I want to thank you for sharing about your recent stay! It is always encouraging to hear positive feedback, great to know we left such a great impression! We appreciate you taking the time to respond!
5.0分
商务出差
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Great hotel. Very clean and great staff. Close to mall and many eateries from casual to fine dining. I left a shirt in the room and a week later called. Glad they had it. Highly recommend this hotel for all travelers.
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酒店回复: On behalf of the entire hotel team, I want to thank you for sharing about your recent stay! It is always encouraging to hear positive feedback, glad we were able to retrieve your shirt. We hope you can stay with us again in the future! We appreciate you taking the time to respond!
5.0分
家庭亲子
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We had a long 3 month stay here due to a fire at our home. This place quickly became our home away from home. Julie, Nikkie, and Brittany along with the other people at the front desk were amazing. It seemed like no matter what I need the answer was yes. And living in a hotel with a 7 year old is challenging but they were so kind and hospitable to our whole family. They even helped out with my daughter's birth scavenger hunt. The breakfast daily was amazing. And the two wonderfully kind ladies who worked the breakfast bar when so awesome! They deserve a raise and kudos. Every day Maria would ask about my daughter and often sent chocolate milk or some other goodie for her. The housekeeping staff were friendly and kind as well. And not only is the staff AMAZING but the room and hotel were always clean and comfortable.
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酒店回复: On behalf of the entire hotel team, I want to thank you for sharing about your recent stay! It is always encouraging to hear positive feedback, it was a pleasure having you stay with us! We appreciate you taking the time to respond!
我们在路易斯维尔东/奥克斯莫尔 Residence Inn 酒店度过了最美好的周末！工作人员很棒，非常友好，非常热情！非常感谢 Brittany 和 Danielle 如此亲切、有礼貌，能够回答我们所有的问题！我们住的房间是两间卧室/两间浴室的套房，太棒了！它有一个完整的厨房、一个可拉出的沙发，床也非常舒服！每个人都喜欢温水游泳池，在游泳池玩得开心之后，火坑是完美的放松场所！早餐很美味，孩子们喜欢探索宽敞的大堂/早餐区。我们团队中的成人和儿童都玩得很开心！这是周末短途度假的完美酒店，但长期入住也非常舒适，我们一定会再来的！我强烈推荐这家酒店！
我们的房间非常完美，配有全套厨房和大型现代化淋浴间！我们房间里的空调坏了，所以房间里很热，但工作人员非常热情和乐于助人！他们的客户服务超出了我们的预期！尽管他们在我们入住期间无法修好空调，但他们还是全额退还了我们的不便。他们非常乐于助人，对造成的麻烦深表歉意。强烈推荐这家酒店，因为这里有全套厨房和优秀的员工！
一定要检查洗碗机里是否有脏盘子。经过一夜的睡眠，第二天早上我们才发现洗碗机里有脏盘子，两间浴室中的一间挂着脏毛巾。上一位客人退房后，套房从未打扫过。第二天早上向前台报告了此事。我们住了两晚，从来没有打扫过。他们确实设法给我们拿来了干净的毛巾，清理了一间浴室的垃圾。哦，顺便说一句，这个房间是升级的，因为我们是万豪大使级别。管理不善。永远不会再来了。
We stayed here over the weekend with our two granddaughters. Our room/suite was spacious and clean. The hotel is located between two major malls so perfect for taking our girls shopping. The breakfast food was good and plentiful. The staff at breakfast were very pleasant and accommodating. The front desk employees were fantastic. A special shout out to the sales manager, Julie. She was very helpful with planning our stay. We will definitely plan on staying here again in the future when we are back in Louisville!
Recently during the snowstorm, I stayed here. The breakfast staff was amazing! The front desk made me feel like I was at home. I loved my room; I slept like a baby. The next day they helped me clear my car and I got on the road no issues. I would defiantly stay again.
We stay 2 days in this hotel because outside have the big winter storm. And looks we picked the best hotel in Louisville area. Staff super nice and professional. Room big and clean. We coming back definitely if we come Louisville area again. Thanks
Everything was great — location, price, amenities and a wonderfully welcoming staff! Thank you so much for a great stay.
We stayed in a queen suite and were blown away by how wonderful this hotel is. The staff was consistently polite, kind, and attentive, making us feel genuinely cared for throughout our stay. The suite itself was spotless, extremely spacious, and stocked with everything we needed for a comfortable and relaxing visit. It exceeded our expectations in every way. We had an excellent experience and would highly recommend this hotel to anyone looking for a great place to stay.
Great hotel. Very clean and great staff. Close to mall and many eateries from casual to fine dining. I left a shirt in the room and a week later called. Glad they had it. Highly recommend this hotel for all travelers.
We had a long 3 month stay here due to a fire at our home. This place quickly became our home away from home. Julie, Nikkie, and Brittany along with the other people at the front desk were amazing. It seemed like no matter what I need the answer was yes. And living in a hotel with a 7 year old is challenging but they were so kind and hospitable to our whole family. They even helped out with my daughter's birth scavenger hunt. The breakfast daily was amazing. And the two wonderfully kind ladies who worked the breakfast bar when so awesome! They deserve a raise and kudos. Every day Maria would ask about my daughter and often sent chocolate milk or some other goodie for her. The housekeeping staff were friendly and kind as well. And not only is the staff AMAZING but the room and hotel were always clean and comfortable.