I ask people in front desk if is possible to clean my room by 12:00 she tell me yes I said I leave in 15 minutes she said perfect when I comeback to my room is same no body due to clean my room she tell me sorry
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酒店回复: Sergio, thank you for sharing your experience. The team strives to accommodate requests, and it’s disappointing to learn that your room was not refreshed as anticipated. Your comments are appreciated and help inform ongoing efforts to provide a better experience for all guests.
5.0分
家庭亲子
Great place to stay in transit to your destination. I want to come back to see the Clovis excavation site.
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酒店回复: Alex, the team is thrilled you enjoyed your stay at TownePlace Suites by Marriott Clovis. It’s wonderful to hear you’d like to return and explore more of the area. The team looks forward to welcoming you again soon!
5.0分
其他
Clean and quiet
Family road trip to attend memorial service. The hotel served as a clean and quiet oasis in preparations thereto.
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酒店回复: Anne, it’s wonderful to hear you found TownePlace Suites by Marriott Clovis to be a peaceful retreat during your travels. The team is grateful you chose to stay and wishes you and your family all the best.
5.0分
其他
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Nice staff and convenient location
I love this little gem of a hotel. It’s very near my Mother’s house and the staff takes good care of us.
My only complaint was that the bathroom floor was not clean when I checked in. It was too late to mention it that night but I called the desk the next morning to let them know the room needed attention. I was assured they would schedule a complete cleaning even through the room was only scheduled to be “refreshed”.
The floor of the bathroom and the spots on the nightstand were untouched when I returned after the “cleaning”.
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酒店回复: Sheila, the team at TownePlace Suites by Marriott Clovis is thrilled you consider the hotel a hidden gem and that the location works well for your visits. It’s wonderful to know our colleagues made you feel cared for. Your comments regarding the condition of your accommodations are appreciated, and the team will review housekeeping procedures to ensure a better experience in the future. We look forward to your next stay at TownePlace Suites by Marriott Clovis.
4.0分
其他
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Family trip overnight stay
The room was clean and smelt fresh, the bed was comfortable. The shower was very nice. The staff was ultra friendly.
Our room was the floor above the pool and other guest were playing from 10:30 and 11PM.
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酒店回复: Morgan, thank you for sharing your experience. It’s great to know you enjoyed a comfortable bed, a refreshed room, and the helpful team members at TownePlace Suites by Marriott Clovis. Your feedback about your experience with other guests nearby is appreciated and will be kept in mind. We hope your next stay is even more enjoyable.
3.0分
家庭亲子
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Pool was dirty and water did not look clean. The couch was a 2 person couch in a 2 bedroom suite and cushions were wore out. Not very comfortable for a 3 person stay. Breakfast was good and hotel is clean. Beds were comfortable and kitchen was good too.
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酒店回复: Dennis, thank you for taking the time to share your thoughts. Your feedback about certain aspects of your stay is appreciated and will be communicated with the appropriate teams for review. It’s good to hear you found the breakfast enjoyable, the hotel tidy, and the beds comfortable. Your input helps as efforts continue to offer an even better experience.
4.0分
其他
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Beautiful location, only issue was our room window wouldn’t close so it was a little scary. We were on the third floor so it was fine and after driving for 8 hrs I just wanted to rest.
Breakfast options were amazing!
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酒店回复: April, thank you for staying with us at TownePlace Suites by Marriott Clovis. The team is glad you appreciated the scenic surroundings and enjoyed the breakfast selection. Your comments about the window are valued, and our team will ensure this is reviewed further. We hope to welcome you back for another pleasant visit.
5.0分
其他
My stay was great.. only one problem was the AC when it turned off and on made a loud ticking noise .. but other than that my family and I enjoyed our stay ..
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酒店回复: Kristin, the team at TownePlace Suites by Marriott Clovis is delighted you and your family had an enjoyable stay. The team appreciates your feedback regarding the AC and will be sure to keep it in mind. It’s wonderful to know you had a positive experience overall, and everyone looks forward to welcoming you back in the future.
1.0分
其他
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Check in was difficult as the desk person could not seem to speak above a whisper.
The room had been smoked in, and was absolutely filthy. Water was leaking from the ceiling onto the toilet and floor. An attempt to cleanup the water yielded black residue from the floor.
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酒店回复: Dean, we're truly sorry to hear about the challenges you faced during your stay. This is not the experience we strive to provide, and we understand your frustration. The issues you mentioned regarding check-in, the room condition, and the water leak are concerning, and we will immediately escalate these matters to our team to ensure they are addressed. Please know that we take your feedback seriously, and we apologize for the inconvenience this caused. We would like to make this right and hope you’ll consider giving us another chance in the future.
4.0分
其他
Not sure if its all the rooms but mine had a lot of light coming through the door and the fire alarm sensor on the roof would flash all night,
Also d
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酒店回复: Hello Allan, thank you for your review and for bringing these details to our attention. We apologize for the inconvenience caused by the excess light and flashing sensor in your room. We’ll share this with our maintenance team to explore solutions that improve guest comfort. We hope to welcome you back for a better experience next time.
I ask people in front desk if is possible to clean my room by 12:00 she tell me yes I said I leave in 15 minutes she said perfect when I comeback to my room is same no body due to clean my room she tell me sorry
Great place to stay in transit to your destination. I want to come back to see the Clovis excavation site.
Clean and quiet
Family road trip to attend memorial service. The hotel served as a clean and quiet oasis in preparations thereto.
Nice staff and convenient location
I love this little gem of a hotel. It’s very near my Mother’s house and the staff takes good care of us.
My only complaint was that the bathroom floor was not clean when I checked in. It was too late to mention it that night but I called the desk the next morning to let them know the room needed attention. I was assured they would schedule a complete cleaning even through the room was only scheduled to be “refreshed”.
The floor of the bathroom and the spots on the nightstand were untouched when I returned after the “cleaning”.
Family trip overnight stay
The room was clean and smelt fresh, the bed was comfortable. The shower was very nice. The staff was ultra friendly.
Our room was the floor above the pool and other guest were playing from 10:30 and 11PM.
Pool was dirty and water did not look clean. The couch was a 2 person couch in a 2 bedroom suite and cushions were wore out. Not very comfortable for a 3 person stay. Breakfast was good and hotel is clean. Beds were comfortable and kitchen was good too.
Beautiful location, only issue was our room window wouldn’t close so it was a little scary. We were on the third floor so it was fine and after driving for 8 hrs I just wanted to rest.
Breakfast options were amazing!
My stay was great.. only one problem was the AC when it turned off and on made a loud ticking noise .. but other than that my family and I enjoyed our stay ..
Check in was difficult as the desk person could not seem to speak above a whisper.
The room had been smoked in, and was absolutely filthy. Water was leaking from the ceiling onto the toilet and floor. An attempt to cleanup the water yielded black residue from the floor.
Not sure if its all the rooms but mine had a lot of light coming through the door and the fire alarm sensor on the roof would flash all night,
Also d