Stayed for 3 nights towels or sheets were not changed once
Tv did not work
Fridge was very loud
Breakfast was good
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酒店回复: Thank you for sharing your feedback. We’re sorry your stay didn’t meet expectations and appreciate you letting us know about these challenges. Your comments have been shared with our team so we can work to improve for future guests.
4.0分
家庭亲子
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I was pleasantly surprised how nice this property was! I rented a suite which suited me and my grown children while in Clovis. The breakfast was a major plus and there was always a fresh pot of coffee throughout the day. The grounds were well kept with a swimming pool fire pit and BBQ grill if needed. I would stay here again.
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酒店回复: Cheryl, we're so happy to hear that you enjoyed your stay with us at TownePlace Suites by Marriott Clovis! It's great that our suite and dining options suited you and your family's needs, and that our outdoor amenities enhanced your visit. Your feedback means a lot to our team. We'd love to host you again the next time you're in Clovis.
1.0分
商务出差
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The shower didn’t work and we were unable to take. Morning shower. The manager was abrupt and rude and refused to transfer us to another room or comp us for the problem. We had to get up and drive with the prior day’s grime on us. We won’t stay there again.
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酒店回复: David, thank you for sharing your experience. We’re very sorry your stay was not what you expected, especially regarding the shower and service interaction you described. Your feedback has been shared with our management team so we can address these concerns and improve for future guests.
3.0分
其他
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I ask people in front desk if is possible to clean my room by 12:00 she tell me yes I said I leave in 15 minutes she said perfect when I comeback to my room is same no body due to clean my room she tell me sorry
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酒店回复: Sergio, thank you for sharing your experience. The team strives to accommodate requests, and it’s disappointing to learn that your room was not refreshed as anticipated. Your comments are appreciated and help inform ongoing efforts to provide a better experience for all guests.
5.0分
家庭亲子
Great place to stay in transit to your destination. I want to come back to see the Clovis excavation site.
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酒店回复: Alex, the team is thrilled you enjoyed your stay at TownePlace Suites by Marriott Clovis. It’s wonderful to hear you’d like to return and explore more of the area. The team looks forward to welcoming you again soon!
5.0分
其他
Clean and quiet
Family road trip to attend memorial service. The hotel served as a clean and quiet oasis in preparations thereto.
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酒店回复: Anne, it’s wonderful to hear you found TownePlace Suites by Marriott Clovis to be a peaceful retreat during your travels. The team is grateful you chose to stay and wishes you and your family all the best.
5.0分
其他
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Nice staff and convenient location
I love this little gem of a hotel. It’s very near my Mother’s house and the staff takes good care of us.
My only complaint was that the bathroom floor was not clean when I checked in. It was too late to mention it that night but I called the desk the next morning to let them know the room needed attention. I was assured they would schedule a complete cleaning even through the room was only scheduled to be “refreshed”.
The floor of the bathroom and the spots on the nightstand were untouched when I returned after the “cleaning”.
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酒店回复: Sheila, the team at TownePlace Suites by Marriott Clovis is thrilled you consider the hotel a hidden gem and that the location works well for your visits. It’s wonderful to know our colleagues made you feel cared for. Your comments regarding the condition of your accommodations are appreciated, and the team will review housekeeping procedures to ensure a better experience in the future. We look forward to your next stay at TownePlace Suites by Marriott Clovis.
4.0分
其他
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Family trip overnight stay
The room was clean and smelt fresh, the bed was comfortable. The shower was very nice. The staff was ultra friendly.
Our room was the floor above the pool and other guest were playing from 10:30 and 11PM.
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酒店回复: Morgan, thank you for sharing your experience. It’s great to know you enjoyed a comfortable bed, a refreshed room, and the helpful team members at TownePlace Suites by Marriott Clovis. Your feedback about your experience with other guests nearby is appreciated and will be kept in mind. We hope your next stay is even more enjoyable.
3.0分
家庭亲子
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Pool was dirty and water did not look clean. The couch was a 2 person couch in a 2 bedroom suite and cushions were wore out. Not very comfortable for a 3 person stay. Breakfast was good and hotel is clean. Beds were comfortable and kitchen was good too.
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酒店回复: Dennis, thank you for taking the time to share your thoughts. Your feedback about certain aspects of your stay is appreciated and will be communicated with the appropriate teams for review. It’s good to hear you found the breakfast enjoyable, the hotel tidy, and the beds comfortable. Your input helps as efforts continue to offer an even better experience.
4.0分
其他
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Beautiful location, only issue was our room window wouldn’t close so it was a little scary. We were on the third floor so it was fine and after driving for 8 hrs I just wanted to rest.
Breakfast options were amazing!
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酒店回复: April, thank you for staying with us at TownePlace Suites by Marriott Clovis. The team is glad you appreciated the scenic surroundings and enjoyed the breakfast selection. Your comments about the window are valued, and our team will ensure this is reviewed further. We hope to welcome you back for another pleasant visit.
Stayed for 3 nights towels or sheets were not changed once
Tv did not work
Fridge was very loud
Breakfast was good
I was pleasantly surprised how nice this property was! I rented a suite which suited me and my grown children while in Clovis. The breakfast was a major plus and there was always a fresh pot of coffee throughout the day. The grounds were well kept with a swimming pool fire pit and BBQ grill if needed. I would stay here again.
The shower didn’t work and we were unable to take. Morning shower. The manager was abrupt and rude and refused to transfer us to another room or comp us for the problem. We had to get up and drive with the prior day’s grime on us. We won’t stay there again.
I ask people in front desk if is possible to clean my room by 12:00 she tell me yes I said I leave in 15 minutes she said perfect when I comeback to my room is same no body due to clean my room she tell me sorry
Great place to stay in transit to your destination. I want to come back to see the Clovis excavation site.
Clean and quiet
Family road trip to attend memorial service. The hotel served as a clean and quiet oasis in preparations thereto.
Nice staff and convenient location
I love this little gem of a hotel. It’s very near my Mother’s house and the staff takes good care of us.
My only complaint was that the bathroom floor was not clean when I checked in. It was too late to mention it that night but I called the desk the next morning to let them know the room needed attention. I was assured they would schedule a complete cleaning even through the room was only scheduled to be “refreshed”.
The floor of the bathroom and the spots on the nightstand were untouched when I returned after the “cleaning”.
Family trip overnight stay
The room was clean and smelt fresh, the bed was comfortable. The shower was very nice. The staff was ultra friendly.
Our room was the floor above the pool and other guest were playing from 10:30 and 11PM.
Pool was dirty and water did not look clean. The couch was a 2 person couch in a 2 bedroom suite and cushions were wore out. Not very comfortable for a 3 person stay. Breakfast was good and hotel is clean. Beds were comfortable and kitchen was good too.
Beautiful location, only issue was our room window wouldn’t close so it was a little scary. We were on the third floor so it was fine and after driving for 8 hrs I just wanted to rest.
Breakfast options were amazing!