Only one person to check everyone in during family weekend. Rooms are old and need to be updated.
the cafe on the first floor offering hardly any choices and the items we got were stale.
5.0分
其他
Great spot!
Excellent location and staff was super friendly and helpful. Would love to stay here again.
4.0分
其他
The staff was really friendly and the bakery had really good pastries. My only complaint, I DIDN’T GET MY COOKIES😭😭
4.0分
情侣出游
Everyone was nice some where knew didn’t like over hearing how older employees talked to new hires and housekeeping staff!
4.0分
家庭亲子
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We stay here often, but the receptionist who checked me in wasn't very pleasant. No guests were in the lobby when I walked in. I noticed that an employee was on the phone in the Starbucks area. I proceeded to the desk to check in. No one was there. After several minutes of waiting, I walk over to the Starbucks area and say "hi, is someone working here?" The lady in the Starbucks area then tells me that she'll be with me shortly. So I return to the desk while she finishes up a phone call. I realize that she saw me walk in, provided no greeting, let me wait at the desk without acknowledgement, and made me wait for her to finish whatever she was doing in the Starbucks area before coming to check me in. I was then assigned a room that was different from the one that I requested in the app when I checked in, and the room wasn't as clean as we expected. There was, what appeared to be, makeup spots on the wall in the bathroom. The area around the shower needed a deep cleaning and the toilet seat needs to be replaced.
位置不错
糟糕透了
糟糕透了！他们找不到我的预订信息，给我们安排了一间马桶坏了的房间。我们要求换房间；第二个房间比第一个更糟糕。我们又搬回了第一个房间，因为他们告诉我们没有空房了，而且会退款。
糟糕透了！千万别住！
住宿体验糟透了！房间潮湿、昏暗、脏乱！我不得不换房间，因为墙上有个洞。房间很脏。我去了楼上的酒吧，不得不自己把椅子放下来。酒店员工很友好。我在酒店餐厅的晚餐多付了钱。我根本没吃，他们还收了我8美元的折扣，而我只吃了一口。真是糟透了！
我需要住一晚参加家庭聚会。入住手续还行，服务员态度不友好也不粗鲁。当我乘电梯时，闻起来像旧湿毛巾和/或霉味，去我房间的走廊也是如此。我的房间看起来不错，直到我看到那把剥落的“皮椅”，看起来像是用了 25 年。然后我发现天花板上有一条 2 英尺多的大裂缝，长长的石膏板纸剥落，油漆条垂下来，悬在床上方。裂缝很大，我担心天花板会塌陷，所以我睡在了另一张床上。我住的楼层 (5 楼) 有一台制冰机，但它坏了，所以我去了 4 楼，那台制冰机也坏了，然后我去了 6 楼和 8 楼，也发现制冰机坏了。请注意，这些制冰机是独立的、独立放置的机器。我终于在9楼找到了一台能用的制冰机，但那层楼肯定被水淹过，因为走廊很暗，一台大风扇在湿漉漉的地毯上转个不停，整个楼层都散发着难闻的气味。总而言之，我再也不会住这里了，@HiltonHotels 应该知道这家酒店的状况。我还有照片。
这家酒店又旧又脏。我们的床单上沾满了棕色污渍。马桶堵住了。走廊里弥漫着烟味。
Only one person to check everyone in during family weekend. Rooms are old and need to be updated.
the cafe on the first floor offering hardly any choices and the items we got were stale.
Great spot!
Excellent location and staff was super friendly and helpful. Would love to stay here again.
The staff was really friendly and the bakery had really good pastries. My only complaint, I DIDN’T GET MY COOKIES😭😭
Everyone was nice some where knew didn’t like over hearing how older employees talked to new hires and housekeeping staff!
We stay here often, but the receptionist who checked me in wasn't very pleasant. No guests were in the lobby when I walked in. I noticed that an employee was on the phone in the Starbucks area. I proceeded to the desk to check in. No one was there. After several minutes of waiting, I walk over to the Starbucks area and say "hi, is someone working here?" The lady in the Starbucks area then tells me that she'll be with me shortly. So I return to the desk while she finishes up a phone call. I realize that she saw me walk in, provided no greeting, let me wait at the desk without acknowledgement, and made me wait for her to finish whatever she was doing in the Starbucks area before coming to check me in. I was then assigned a room that was different from the one that I requested in the app when I checked in, and the room wasn't as clean as we expected. There was, what appeared to be, makeup spots on the wall in the bathroom. The area around the shower needed a deep cleaning and the toilet seat needs to be replaced.