Great southern breakfast with fresh baked biscuits and sausage gravy. Fresh eggs and bacon or sausage. Clean rooms and bedding, great upkeep.
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酒店回复: Dear Dan,Thank you for taking the time to leave a review of your recent stay at Holiday Inn Express & Suites Kodak East-Sevierville. We are delighted to hear that you enjoyed our breakfast offerings and found our rooms to be clean and well-maintained. We strive to provide exceptional service and amenities for all our guests, and we appreciate your feedback. We hope to welcome you back for another great stay soon.Sincerely,ManagerGuest Services
4.0分
其他
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Our bed was made, staff okay and breakfast food was warm and parking was good. Our TV kept going out or we have picture and no sound. TV has yellow and pink colors on the screen. I guess TV going out
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酒店回复: Thank you for taking the time to share your feedback with us. We’re glad to hear you enjoyed our breakfast and found the parking convenient. I’m very sorry to learn about the issue you experienced with the television during your stay. We would have been more than happy to take a look and, if needed, replace the TV right away, as that model has a known recall from the manufacturer. Your comments help us ensure these issues are quickly resolved, and we truly appreciate you bringing it to our attention. We hope to have another opportunity to welcome you back for a smoother experience.
4.0分
情侣出游
Staff was nice, and hotel was clean however the bed and pillows wete hard as a rock, slept very uncomfortable.
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酒店回复: Thank you for sharing your feedback with us. We’re glad to hear you found our team friendly and the hotel clean. I’m very sorry to hear that the bed and pillows weren’t as comfortable as you hoped — we know how important a good night’s sleep is. We truly appreciate your comments, as they help us identify areas where we can improve. We hope you’ll give us another chance to provide you with a more comfortable stay in the future.
4.0分
情侣出游
Staff was very nice…Room was super clean and comfortable and location was great!! Will definitely stay here again!!
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酒店回复: Dear Regina,Thank you for taking the time to leave a review of your recent stay at our hotel. We are pleased to hear that you found our staff to be friendly, the room clean and comfortable, and the location convenient. We are glad to hear that you plan on staying with us again in the future. Our team works hard to provide a positive experience for our guests, and we appreciate your feedback. Thank you for choosing to stay with us, and we look forward to welcoming you back on your next visit to the area.Sincerely,Randy PatrickGeneral Manager
5.0分
其他
The staff was friendly, the beds comfy and the room was clean! Breakfast was also good!
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酒店回复: Dear Jennifer,Thank you for your positive feedback! We are delighted to hear that you enjoyed your stay at our hotel and that our staff was able to provide you with excellent service. We are glad that you found the accommodations comfortable and clean, and that you enjoyed our breakfast offerings. We hope to welcome you back again in the future.Sincerely,ManagerGuest Services
5.0分
情侣出游
All of the staff were very friendly and helpful. The breakfast was good. We only stayed one night but had no issues.
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酒店回复: Thank you so much for sharing your experience! We’re delighted to hear our friendly team and breakfast made your stay enjoyable. Even though it was a short visit, we’re glad everything went smoothly. We hope to welcome you back again soon for another great stay!
5.0分
其他
I love this hotel and highly recommend it. Great rooms, great breakfast and the staff is out of this world.
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酒店回复: Thank you so much for your wonderful review! We’re thrilled to hear how much you love our hotel and truly appreciate your kind words about our rooms, breakfast, and amazing team. It means so much to know we made such a great impression. We look forward to welcoming you back again soon!
4.0分
其他
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Great stay. Issues with the tv were fixed by us (had to change input and box had been turned off). WiFi never successfully connected. But room was great and spacious. Beds very comfortable. Room was right next to the elevator however never heard a sound all night
5.0分
其他
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Wonderful stay!
This was a special trip to celebrate my recent retirement. Facility was nice and clean and reasonably priced. Will definitely recommend to friends and family.
5.0分
家庭亲子
We absolutely loved this hotel. Very welcoming and great people. Very clean as well. Will stay again
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酒店回复: Thank you so much, Christine! We’re so happy to hear that you absolutely loved your stay with us. Our team works hard to provide a welcoming environment and clean, comfortable accommodations, and it’s wonderful to know that came through during your visit. We truly appreciate your kind words and look forward to welcoming you back again soon!
Can’t ask for anything more. Great stay.
Great southern breakfast with fresh baked biscuits and sausage gravy. Fresh eggs and bacon or sausage. Clean rooms and bedding, great upkeep.
Our bed was made, staff okay and breakfast food was warm and parking was good. Our TV kept going out or we have picture and no sound. TV has yellow and pink colors on the screen. I guess TV going out
Staff was nice, and hotel was clean however the bed and pillows wete hard as a rock, slept very uncomfortable.
Staff was very nice…Room was super clean and comfortable and location was great!! Will definitely stay here again!!
The staff was friendly, the beds comfy and the room was clean! Breakfast was also good!
All of the staff were very friendly and helpful. The breakfast was good. We only stayed one night but had no issues.
I love this hotel and highly recommend it. Great rooms, great breakfast and the staff is out of this world.
Great stay. Issues with the tv were fixed by us (had to change input and box had been turned off). WiFi never successfully connected. But room was great and spacious. Beds very comfortable. Room was right next to the elevator however never heard a sound all night
Wonderful stay!
This was a special trip to celebrate my recent retirement. Facility was nice and clean and reasonably priced. Will definitely recommend to friends and family.
We absolutely loved this hotel. Very welcoming and great people. Very clean as well. Will stay again