酒店回复: Bernadette,Thank you for staying with us and for leaving feedback. I am sorry that your room was not up to the high standard of cleanliness that we strive to maintain in all of our guest rooms and that you did not enjoy the sausage provided on our hot breakfast buffet.I do hope that for your next visit to Knoxville you will allow us another opportunity to show you the problem free stay that is the norm at our hotel.
酒店回复: Kim,Thank you for staying with us and for taking the time to provide valuable feedback after your stay. I'm sorry that cleanliness issues made your stay with us less enjoyable. I hope that for your next visit to Knoxville you will allow us another opportunity to show you the problem free stay that is the norm at this hotel.
2.0分
其他
原文
翻译提供方：Google
前台工作人员态度很差。前台女士根本不适合与人打交道。
展开
酒店回复: Sanel, Thank you for staying with us and for taking the time to share feedback. I was very suprised to hear that the service provided by our front desk team was less than friendly and I am sorry that we were unable to resolve any issue prior to your departure!I hope you will consider reaching out to me directly to share further details.
4.0分
商务出差
展开
Front desk staff was super nice.
I booked king bed suite, it is spacious and clean.
This hotel is next to the Texas roadhouse, it is a great dinner option for a meat lover.
酒店回复: Thank you for staying with us!
4.0分
其他
展开
Clean, convenient hotel
This was our second time visiting this hotel. We came back because the staff is friendly, the breakfast was good every morning with lots of healthy options, and it’s in a great location close to shopping and food
展开
酒店回复: Thank you for being a repeat guest and for leaving such a great review!
3.0分
其他
展开
The handicapped room had carpeting making it hard to move equipment necessary to care for him very hard. Also the way the room was configured made it impossible to view the TV either from the bed or the couch. I woould not choose this hotel again.
展开
酒店回复: Thank you for staying with us and for taking the time to leave feedback after your stay. I was sorry to learn that the room layout did not meet your needs!
4.0分
其他
展开
My only issue was no one attended my room after the first night. Not a big deal but used towels were not replaced, bed not made, and used glasses were not washed or replaced. Not sure if that was a mistake or by design.
展开
酒店回复: Thank you for staying with us and for taking the time to leave feedback after your visit!Housekeeping refresh is provided every other day of your stay by default. If additional service is needed simply let the front desk know!
3.0分
商务出差
展开
We've been here before and always had a good experience, but this week our room was not clean when we checked in. There was a used glass in our room, mold on the shower curtain, and the sheets on one of the beds smelled pretty yucky. Breakfast was good as usual, though!
展开
酒店回复: Thank you for being a repeat guest with us and for taking the time to leave feedback after your most recent stay.I am sorry that the cleanliness of your suite was not up to high standard that you have come to expect at this hotel. Please know that your comments will be reviewed with our housekeeping team to ensure this was an isolated occurrence. We hope to see you again on your next visit to Knoxville!
空调声音小，卫生好，床品舒适，服务好，早餐是标准的美式早餐。马路对面有特斯拉充电桩。酒店离高速很近。整体满意。
非常好，很舒适，出差基本会考虑它
发布于美国
糟糕的酒店
房间糟糕透顶，不干净！地板上有药丸！浴室脏乱不堪！房间里没有糖和奶油，地板上的瓷砖有裂纹，家具破烂不堪！早餐只有灰色的香肠！正在讨论！
我拍了照片，看到室内泳池里有虫子。水很冷。还有以前房客留下的垃圾。床单很脏。我们对这个设施非常失望。
前台工作人员态度很差。前台女士根本不适合与人打交道。
Front desk staff was super nice.
I booked king bed suite, it is spacious and clean.
This hotel is next to the Texas roadhouse, it is a great dinner option for a meat lover.
Clean, convenient hotel
This was our second time visiting this hotel. We came back because the staff is friendly, the breakfast was good every morning with lots of healthy options, and it’s in a great location close to shopping and food
The handicapped room had carpeting making it hard to move equipment necessary to care for him very hard. Also the way the room was configured made it impossible to view the TV either from the bed or the couch. I woould not choose this hotel again.
My only issue was no one attended my room after the first night. Not a big deal but used towels were not replaced, bed not made, and used glasses were not washed or replaced. Not sure if that was a mistake or by design.
We've been here before and always had a good experience, but this week our room was not clean when we checked in. There was a used glass in our room, mold on the shower curtain, and the sheets on one of the beds smelled pretty yucky. Breakfast was good as usual, though!