I have to say when we checked in the front desk was very short and impatient with us. He was very rude and made us feel very unwelcomed. He was nice to the other people, but didn’t even say hello to us. We asked if he was ready for us and he was very rude.
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酒店回复: Good evening.Thanks for taking the time to complete the survey. I would like to apologize for the inconvenience that you may experience. Our goal is to always exceed our guest expectation but we came up short. I have shared your concerns with our leadership team to review to prevent this from occurring again. We hope that you will give us the opportunity to host you again.
5.0分
其他
Clean room, and staff were very attentive to needs of my changing schedule even close to the accommodation date
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酒店回复: Good evening.We are extremely glad to hear about your recent stay at our Downtown Tampa location. It is always our goal to make sure that our guest stay exceed their expectation and the attentive that our staff provided during your stay. We are looking forward to hosting you again.
酒店地理位置非常好,就在市中心。
员工很友好。圣诞节期间大堂里还有特别美味的饼干。
衣柜里放冰箱的地方有水渍腐烂,我很担心会发霉。
代客泊车要40美元,这让我很意外,因为网站上只说有代客泊车服务,并没有说必须使用。
预订房间时,网站上也没有提到要额外收取50美元的杂项押金。
以后我不会再入住你们这家连锁酒店了。
被告知要停在停车场,结果车被拖走了。第二天他们又说停车场只提供代客泊车服务,一天要40美元🙄。更别提冰箱不制冷,房间里的空调也几乎不起作用,制冰机里放的冰块就是走廊冰箱里随便几袋。后来我住在了隔壁的Residence Inn酒店……那里的大堂体验简直是天壤之别,每次路过都让我后悔没住那里。
我入住时已经很晚了,但房间里却弥漫着一股浓重的霉味。我发现墙内地板空调漏水,水从下面渗到地毯上。而且,空调整晚都发出很大的沙沙声,让我难以入睡。入住时,浴室的地板也很脏。一部分家具已经摇摇欲坠,看起来非常老旧。马桶冲水后一直流水不止。总而言之,这家酒店亟需彻底整修和翻新。希望酒店能认真对待我的评论。
房间陈旧不堪。马桶坏了,空调漏水,地毯都湿透了。充电插座也用不了,外面噪音很大,工作人员也不帮忙。投诉了好几天,他们才给我们换了房间。
我们绝不会再来了。
房间令人失望,床单和浴缸里都有污渍,感觉很不干净。虽然楼下的大堂和酒吧区域不错,但房间却达不到同样的标准。很遗憾,这并非我所期待的万豪酒店品质,我不会推荐这家酒店。
我被安排的房间比我预订的要小。早餐不好,而且他们错误地收取了我两天40美元的停车费。酒店员工很少。
你只需要提供免费的纯净水即可。
I have to say when we checked in the front desk was very short and impatient with us. He was very rude and made us feel very unwelcomed. He was nice to the other people, but didn’t even say hello to us. We asked if he was ready for us and he was very rude.
Clean room, and staff were very attentive to needs of my changing schedule even close to the accommodation date