酒店回复: We recognize your time is valuable and appreciate the feedback you have provided.In order to better uphold our commitment to deliver exceptional service to every guest, I want to apologize that during your stay our elevator was out of service and no help was offered to carry bags up. I hope you choose to stay with us again when your travels bring you back to the area.
5.0分
情侣出游
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Everyone who works there was so friendly. Rooms are clean. The only thing I would say is to check on the shower curtain in room 112. Not a big deal at all.
The late night clerk who checked us in was fantastic. I didn’t get his name. It was on October 2.
Where did you get that bedding??
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酒店回复: Thank you for the feedback on your stay and glad that the room was clean and comfortable and that your stay experience was great. Look forward to that return trip when you are back in Tampa. Safe travels.
2.0分
其他
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The overall stay was okay. I experienced an issue when my air conditioning unit quit working overnight. I was awaken due to the warmth and sweat pouring off me. I called the front desk and was told that maintenance should be in around 9am. No other solution was offer, so I asked if I could get a fan. The attendant said that I could get a fan, if I wanted to come get it. Your A/C unit has stopped working in the middle of the night, and I have to get dressed, put on shoes, and come down to the front desk to pick up a fan…then carry it back to the room? I thought that was inconvenient and highly inconsiderate. Later that morning, I had to call back to the front desk (around 10 am) to ask if someone was coming to service the A/C.
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酒店回复: Thank you for the feedback and I am sorry that you had an issue with your AC. Due to our staffing levels that evening we were not able to leave the front desk unattended to bring the fan. We do not have maintenance coverage 24 hours a day so the next morning would have been the earliest we could have repaired the issue. Unless told by the guest we should come early AM, normally do not attempt to go into occupied room until after 9:30 or 10 am as people typically are getting ready or sleeping. My apologies for the experience and we will ensure you get some additional Marriott points added to your account. Thank you and safe travels.
5.0分
朋友出游
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Our stay was exactly what we expected from a Marriott property, clean, quiet, and good coffee! I didn’t necessarily love the hallway, carpet or wallpaper, ibut the lighting was nice.
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酒店回复: Thank you for the great score and the feedback. I agree that sometimes hotel designer taste is not necessarily our taste. Thank you and safe travels.
4.0分
情侣出游
No hot water and very low pressure in our bathroom sink. Otherwise everything else was fine.
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酒店回复: Thank you for your feedback and score. I have asked our maintenance tech to check the sink in that room. My apologies that you had an issue but thank you for letting us know so we can correct that issue.
2.0分
商务出差
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Everything was good with the stay and breakfast was great and front desk was also great hospitality but Monday there was a power shortage and I didn’t have electricity in my room for a day and I wasn’t able to study for my class and the ac was out as well so my room was hot for a night but overall clean and great service but wish they could reimbursed me for a day.
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酒店回复: Thank you for staying with us recently. I want to apologize your stay was interrupted by the power outage. The outage and return of power was beyond our control. It was frustrating for all and we tried to make guests experiences go as best as we could under the circumstances.
5.0分
商务出差
Great Stay… Again.
My preference in hotels when I travel to Tampa.
Excellent hotel with food options 10 minutes away.
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酒店回复: Thank you for the great comments. We look forward to seeing you soon. Safe future travels!
3.0分
其他
Not bad
The only complaints would be water pressure the tv. The rest, everything was hreat.
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酒店回复: Thank you for your feedback. We don't usually get complaints about water pressure but will have our maintenance team look to see if there are any issues with the shower head or sink. Our TV's are 55" streaming TV's with cable so unsure what issue you had be will have maintenance check that as well. Again, thank you and safe future travels!
5.0分
其他
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Great stay!
Wonderful place to stay. The staff is so friendly. The rooms were clean and just everything we were looking for. Highly recommend if you are looking for a place to stay in the area.
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酒店回复: Thank you for the kind feedback. We review our online feedback with our team so I will be happy to share with the. We hope to see you again soon. Safe travels!
1.0分
其他
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the pictures on the website shows a basketball court and I drove with my family for 5 hrs from Miami to this location in Tampa just because of the basketball court. at the Time we arrived the front desk lady told us the basketball court is not existing amymore since two years ago. very dissapoimted
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酒店回复: Thank you for staying with us recently. I want to apologize your stay wasn't good due to being misinformed by pictures. I checked Expedia's website as well as Marriott's and was not able to see a basketball court picture. Other than the no basketball court I do hope you were able to enjoy your stay.
电梯坏了，我不得不去三楼搬行李箱上下。这太可怕了。
Everyone who works there was so friendly. Rooms are clean. The only thing I would say is to check on the shower curtain in room 112. Not a big deal at all.
The late night clerk who checked us in was fantastic. I didn’t get his name. It was on October 2.
Where did you get that bedding??
The overall stay was okay. I experienced an issue when my air conditioning unit quit working overnight. I was awaken due to the warmth and sweat pouring off me. I called the front desk and was told that maintenance should be in around 9am. No other solution was offer, so I asked if I could get a fan. The attendant said that I could get a fan, if I wanted to come get it. Your A/C unit has stopped working in the middle of the night, and I have to get dressed, put on shoes, and come down to the front desk to pick up a fan…then carry it back to the room? I thought that was inconvenient and highly inconsiderate. Later that morning, I had to call back to the front desk (around 10 am) to ask if someone was coming to service the A/C.
Our stay was exactly what we expected from a Marriott property, clean, quiet, and good coffee! I didn’t necessarily love the hallway, carpet or wallpaper, ibut the lighting was nice.
No hot water and very low pressure in our bathroom sink. Otherwise everything else was fine.
Everything was good with the stay and breakfast was great and front desk was also great hospitality but Monday there was a power shortage and I didn’t have electricity in my room for a day and I wasn’t able to study for my class and the ac was out as well so my room was hot for a night but overall clean and great service but wish they could reimbursed me for a day.
Great Stay… Again.
My preference in hotels when I travel to Tampa.
Excellent hotel with food options 10 minutes away.
Not bad
The only complaints would be water pressure the tv. The rest, everything was hreat.
Great stay!
Wonderful place to stay. The staff is so friendly. The rooms were clean and just everything we were looking for. Highly recommend if you are looking for a place to stay in the area.
the pictures on the website shows a basketball court and I drove with my family for 5 hrs from Miami to this location in Tampa just because of the basketball court. at the Time we arrived the front desk lady told us the basketball court is not existing amymore since two years ago. very dissapoimted