Hotel looked old and worn. Down to one elevator the 4 days we were there. In room - light bulbs were out, tub drain was off, robe hook fell off the wall - upkeep/maintenance needs looked at. Staff was very friendly though!
4.0分
其他
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Hampton Inn & Suite at Opryland
Hampton Inn has become a mainstay for my family when traveling. Our stay at Hampton Inn & Suites @ Opryland was good overall. The grounds were well kept. Staff was friendly. The hotel was undergoing remodeling but was not a disruption. The room had been recently remodeled and was very nice. However, there was no vent in the bathroom to move air, and as a result the air was thick One of the outlets on the nightstand did not work. The floor in the breakfast area was very sticky at 7:30 in the morning. The parking lot could use a little more lighting.
5.0分
其他
Ash was great. Beyond expectation of service from staff. Took the extra step to make our stay enjoyable.
4.0分
其他
Staff provided excellent customer service. Hotel was under renovation but room was clean and quiet. Much appreciated
5.0分
其他
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Hotel still going through renovation but didn’t cause any issues. Our room was already updated. It was very clean and comfortable. Definitely stay there again
5.0分
其他
They are doing construction but otherwise we had no problems… and the construction did not impact us
5.0分
其他
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Great Stay
Room newly renovated actually the entire floor. Very Comfy bed. Our hand towel was in the shape of a swan super cute. The only con was no lamp, just the light between the beds which shined into the TV screen. The staff told us that all lamps were removed and they didn’t know why. I mentioned I was going to put it in my review and they liked that. We felt Safe they had a security guard in the parking lot watching the area. The hotel sat in the back of a lot with 2 other hotels. The area felt safe the security guard made it safer. One mile away from Opry land. Definitely recommend.
1.0分
家庭亲子
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Our experience was awful. A/C broke. The temp went from 58 to 84 back & forth (could not control) thermostat said SEE FRONT DESK. No manager all weekend but sign says manager on duty. No one at the front desk, had to go look for him (found in the kitchen). When found, was told there is nothing he could do. No maintenance & no manager on weekends. Toilet clogged on Saturday morning (again, nothing they could do) next morning there was a plunger outside our room! We left & came back Monday at 9am to talk to the manager Bruce Neal. He compensated us one night out of a 3 night stay. We will never be back.
3.0分
情侣出游
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We love staying here because we can bring our dogs and enjoy the very best of Nashville without being in the thick of it!!
It's the perfect location if you're going to a show at the Grand Ol Opry too!!
5.0分
其他
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Ashish at the front desk was awesome and he checked in with us a few times just to make sure everything was good. Parking was a bit of an issue because of the construction equipment and storage on site but we were able park on the property. We just had to improvise. I work in construction so I was very impressed that the construction activity didn’t seem to intrude on the guests experience.
Hotel looked old and worn. Down to one elevator the 4 days we were there. In room - light bulbs were out, tub drain was off, robe hook fell off the wall - upkeep/maintenance needs looked at. Staff was very friendly though!
Hampton Inn & Suite at Opryland
Hampton Inn has become a mainstay for my family when traveling. Our stay at Hampton Inn & Suites @ Opryland was good overall. The grounds were well kept. Staff was friendly. The hotel was undergoing remodeling but was not a disruption. The room had been recently remodeled and was very nice. However, there was no vent in the bathroom to move air, and as a result the air was thick One of the outlets on the nightstand did not work. The floor in the breakfast area was very sticky at 7:30 in the morning. The parking lot could use a little more lighting.
Ash was great. Beyond expectation of service from staff. Took the extra step to make our stay enjoyable.
Staff provided excellent customer service. Hotel was under renovation but room was clean and quiet. Much appreciated
Hotel still going through renovation but didn’t cause any issues. Our room was already updated. It was very clean and comfortable. Definitely stay there again
They are doing construction but otherwise we had no problems… and the construction did not impact us
Great Stay
Room newly renovated actually the entire floor. Very Comfy bed. Our hand towel was in the shape of a swan super cute. The only con was no lamp, just the light between the beds which shined into the TV screen. The staff told us that all lamps were removed and they didn’t know why. I mentioned I was going to put it in my review and they liked that. We felt Safe they had a security guard in the parking lot watching the area. The hotel sat in the back of a lot with 2 other hotels. The area felt safe the security guard made it safer. One mile away from Opry land. Definitely recommend.
Our experience was awful. A/C broke. The temp went from 58 to 84 back & forth (could not control) thermostat said SEE FRONT DESK. No manager all weekend but sign says manager on duty. No one at the front desk, had to go look for him (found in the kitchen). When found, was told there is nothing he could do. No maintenance & no manager on weekends. Toilet clogged on Saturday morning (again, nothing they could do) next morning there was a plunger outside our room! We left & came back Monday at 9am to talk to the manager Bruce Neal. He compensated us one night out of a 3 night stay. We will never be back.
We love staying here because we can bring our dogs and enjoy the very best of Nashville without being in the thick of it!!
It's the perfect location if you're going to a show at the Grand Ol Opry too!!
Ashish at the front desk was awesome and he checked in with us a few times just to make sure everything was good. Parking was a bit of an issue because of the construction equipment and storage on site but we were able park on the property. We just had to improvise. I work in construction so I was very impressed that the construction activity didn’t seem to intrude on the guests experience.