酒店回复: Hiroki, we’re delighted you loved your experience at Residence Inn Franklin Cool Springs and appreciated the warm service from our team members. We hope to welcome you back soon.
4.0分
商务出差
原文
翻译提供方：Google
设施比较老旧，还有bug。
家政服务不经常提供。
5.0分
家庭亲子
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Absolutely a great place to stay - great location for safety and dining, great service, very clean and well provided for room - at a great price !!
We will recommend to others and we will be back !!
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酒店回复: Mickey, it’s wonderful to hear you had a great time at Residence Inn Franklin Cool Springs. The team is delighted you found the location convenient and enjoyed the accommodations. Thank you for recommending us—everyone looks forward to welcoming you back soon!
5.0分
商务出差
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Revived!
Nice size room. Toilets are low to the ground which was a little challenging for my hubby who is in a non weight bearing cast!
We were surprised when they tried to charge us $10 a night for parking. There was no mention of paid parking when we reserved the hotel room. They did take it off of our bill though, which was very nice.
There was a very nice patio which came in handy for a cigar smoke!
Location… wow lots of great restaurants close by.
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酒店回复: Deborah, it’s wonderful to hear you had an enjoyable stay at Residence Inn Franklin Cool Springs. The team is glad you appreciated the spacious accommodations and the outdoor area. Thank you for sharing your feedback about your experience with parking and restroom accessibility. The location is indeed convenient for exploring nearby dining options. We hope to welcome you back for another great visit.
4.0分
家庭亲子
The hot tub was nice and hot. Margo the breakfast lady was absolutely wonderful, but the food itself could have been better.
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酒店回复: Rebecca, thank you for staying with us at Residence Inn Franklin Cool Springs. The team is pleased Margo’s service made your morning memorable, and we're glad you enjoyed relaxing in the hot tub. Your comments about the morning offerings are appreciated, and your feedback will be considered as we continuously look for ways to enhance the guest experience.
1.0分
家庭亲子
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This hotel was nowhere near the 4.5 rating that I thought I was booking. While it was walkable to dining options, and in a good neighborhood, the inside of the hotel was very outdated. Our room had a stinch as soon as we walked in, and the beds were very uncomfortable and made a lot of noise. The only thing we actually liked was the indoor pool, but overall for comfort, this hotel was not great at all.
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酒店回复: Waled, thank you for sharing your feedback. The comments about the condition of the room and comfort of the bedding have been noted. The input about your positive experience with the pool is appreciated. The team values all guest perspectives and strives to provide a better environment for future visits.
5.0分
商务出差
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Good place to stay, I'd go stay again.
Food was decent, I can tell the food was prepared with care. The waitresses are firendly and helpful. Bed comfort was fine. HVAC is a bit finicky, somtimes too cold and sometimes too warm but it's still not bad at all. front desk and every staff was just friendly and hospital.
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酒店回复: Steve, thank you for staying with us at Residence Inn Franklin Cool Springs. The team is glad you noticed the effort put into the dining offerings and appreciated the warm service provided by our colleagues. It’s great to hear you found the accommodations comfortable and enjoyed your time with us. We look forward to welcoming you back soon.
5.0分
商务出差
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It was great location for what I needed, I was late checking in due to flights, but the staff was nice and got me checked in my room quickly. The room was upgraded which made the stay even better. I would stay there again.
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酒店回复: Staci, we’re delighted you loved your experience at Residence Inn Franklin Cool Springs. Our team members are always happy to make arrivals easy and offer a warm welcome. It’s wonderful that the upgraded room added to your visit. We look forward to having you stay with us again.
4.0分
家庭亲子
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The location was close to a lot of shopping and restaurants. It was great that it had a pull out couch and a full kitchen. Very helpful when you have a kid that moves around a lot during the night. The fridge was really helpful for kids drinks. The breakfast was good. Fresh waffles was the best! There is sausages and eggs, bacon, bagel, muffins, apple, banana, fruit salad, hardboil eggs etc. Lots of choices. There was always hot water and coffee. The indoor pool and hot tub is a plus however it was really hot in there. We couldn’t stay long because of the heat. The hotel had a weird burnt smell, good thing is it isn’t in the rooms. There were something’s that was not working properly, lose or broken. The door towel rack was supper lose, the knob to the shower is all twisted the wrong way, the handle in the vanity is broken. We did not use them but I think it would be nice that they check the rooms before giving it out. Over all I give it a 4 star. You do have to pay for over night parking which isn’t great but it’s just $10 a night. If there wasn’t a weird burnt smell, some lose/ broken things in room, and the issue with it being too hot in the pool area. It would have been 5. Over all great place for family.
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酒店回复: Michelle, thank you for sharing your experience at Residence Inn Franklin Cool Springs. The team is glad you appreciated the convenient location, suite amenities, and variety of breakfast options. Your comments about the pool area, unusual odors, and some room features are noted, and the feedback will be shared internally for further review. The team appreciates your recommendation for families and hopes to welcome you back in the future.
为了GM2新工厂的差旅，我住在了这家酒店。酒店公寓里的餐具和家具都很干净，每天的清洁工作也做得非常到位，让我在出差期间住得很舒服。
工作人员很友善
设施比较老旧，还有bug。
家政服务不经常提供。
Absolutely a great place to stay - great location for safety and dining, great service, very clean and well provided for room - at a great price !!
We will recommend to others and we will be back !!
Revived!
Nice size room. Toilets are low to the ground which was a little challenging for my hubby who is in a non weight bearing cast!
We were surprised when they tried to charge us $10 a night for parking. There was no mention of paid parking when we reserved the hotel room. They did take it off of our bill though, which was very nice.
There was a very nice patio which came in handy for a cigar smoke!
Location… wow lots of great restaurants close by.
The hot tub was nice and hot. Margo the breakfast lady was absolutely wonderful, but the food itself could have been better.
This hotel was nowhere near the 4.5 rating that I thought I was booking. While it was walkable to dining options, and in a good neighborhood, the inside of the hotel was very outdated. Our room had a stinch as soon as we walked in, and the beds were very uncomfortable and made a lot of noise. The only thing we actually liked was the indoor pool, but overall for comfort, this hotel was not great at all.
Good place to stay, I'd go stay again.
Food was decent, I can tell the food was prepared with care. The waitresses are firendly and helpful. Bed comfort was fine. HVAC is a bit finicky, somtimes too cold and sometimes too warm but it's still not bad at all. front desk and every staff was just friendly and hospital.
It was great location for what I needed, I was late checking in due to flights, but the staff was nice and got me checked in my room quickly. The room was upgraded which made the stay even better. I would stay there again.
The location was close to a lot of shopping and restaurants. It was great that it had a pull out couch and a full kitchen. Very helpful when you have a kid that moves around a lot during the night. The fridge was really helpful for kids drinks. The breakfast was good. Fresh waffles was the best! There is sausages and eggs, bacon, bagel, muffins, apple, banana, fruit salad, hardboil eggs etc. Lots of choices. There was always hot water and coffee. The indoor pool and hot tub is a plus however it was really hot in there. We couldn’t stay long because of the heat. The hotel had a weird burnt smell, good thing is it isn’t in the rooms. There were something’s that was not working properly, lose or broken. The door towel rack was supper lose, the knob to the shower is all twisted the wrong way, the handle in the vanity is broken. We did not use them but I think it would be nice that they check the rooms before giving it out. Over all I give it a 4 star. You do have to pay for over night parking which isn’t great but it’s just $10 a night. If there wasn’t a weird burnt smell, some lose/ broken things in room, and the issue with it being too hot in the pool area. It would have been 5. Over all great place for family.