酒店回复: Hiroki, we’re delighted you loved your experience at Residence Inn Franklin Cool Springs and appreciated the warm service from our team members. We hope to welcome you back soon.
4.0分
商务出差
原文
翻译提供方：Google
设施比较老旧，还有bug。
家政服务不经常提供。
5.0分
其他
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A fabulous experience! The hotel was clean and comfortable and the staff was amazing, especially the two ladies at the breakfast buffet! We will definitely stay here again.
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酒店回复: We're thrilled to hear you had a fabulous experience! It's wonderful to know that you found our hotel clean, comfortable, and our team members, especially those at the breakfast buffet, stood out with their amazing service. We truly appreciate your kind words and look forward to welcoming you back to the Residence Inn Franklin Cool Springs.
5.0分
家庭亲子
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Great hotel all around! Friendly staff, very clean and comfortable rooms. Indoor pool area was very nice though I was bummed the hot tub wasn’t heating, but it happens! Would love to stay there again.
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酒店回复: Hello Josephine,We're delighted to hear that you had a positive experience at the Residence Inn Franklin Cool Springs! It's so rewarding to know you found our team friendly and our rooms clean and comfortable. We appreciate you understanding about the hot tub situation, and we're glad you highly enjoyed our indoor pool. Your kind words mean a lot, and we'd be thrilled to host you again next time your travels bring you our way.
2.0分
家庭亲子
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The suite was very nice with a few exceptions. We had a coffee maker with no coffeepot, so no coffee first morning. Forgot to tell staff so no coffee second day. Told staff and they brough a different coffee maker for day three. Somehow the phone cable had been unplugged from the mess of wires behind the bedside table, so when I tried to call about the coffee pot there was no phone. Had to go downstairs to request someone come check it. When planning the trip I specifically searched for a place with a hot tub and that is a big reason we booked. Hot tub time was broke (spoke to staff day one and not fixed). Only way to make it work was turn past 30 minutes until the timer stuck- but that meant no timer because it was stuck. Temp was "maybe" 88 or 90 degrees- so not a hot tub at all. No temp adjustment available. Spoke to staff and said they would check to see if it could be adjusted higher but the pool area was "so warm" they didn't think so. Never changed and never contacted by staff. If you are looking for a hot tub this is NOT the place to go. The staff was friendly but not very responsive to requests. Considering the price paid for a 3-day stay in a suite we will not stay again.
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酒店回复: Troy, thank you for sharing your experience. We're sorry your stay didn't meet expectations and appreciate you letting us know about the challenges you encountered. Your feedback about the amenities and communication is valuable and will be shared with our team to help us improve. We hope you'll give us another chance in the future.
4.0分
其他
Location was great
The place was okay, and the food was not that great. Location was great. $10 charge for parking is not good.
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酒店回复: Stephen, thank you for sharing your thoughts about your recent visit. The team is pleased you found the location convenient. Your comments regarding the dining and parking have been noted. We appreciate your feedback and hope to welcome you again in the future.
5.0分
家庭亲子
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Absolutely a great place to stay - great location for safety and dining, great service, very clean and well provided for room - at a great price !!
We will recommend to others and we will be back !!
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酒店回复: Mickey, it’s wonderful to hear you had a great time at Residence Inn Franklin Cool Springs. The team is delighted you found the location convenient and enjoyed the accommodations. Thank you for recommending us—everyone looks forward to welcoming you back soon!
5.0分
商务出差
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Revived!
Nice size room. Toilets are low to the ground which was a little challenging for my hubby who is in a non weight bearing cast!
We were surprised when they tried to charge us $10 a night for parking. There was no mention of paid parking when we reserved the hotel room. They did take it off of our bill though, which was very nice.
There was a very nice patio which came in handy for a cigar smoke!
Location… wow lots of great restaurants close by.
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酒店回复: Deborah, it’s wonderful to hear you had an enjoyable stay at Residence Inn Franklin Cool Springs. The team is glad you appreciated the spacious accommodations and the outdoor area. Thank you for sharing your feedback about your experience with parking and restroom accessibility. The location is indeed convenient for exploring nearby dining options. We hope to welcome you back for another great visit.
4.0分
家庭亲子
The hot tub was nice and hot. Margo the breakfast lady was absolutely wonderful, but the food itself could have been better.
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酒店回复: Rebecca, thank you for staying with us at Residence Inn Franklin Cool Springs. The team is pleased Margo’s service made your morning memorable, and we're glad you enjoyed relaxing in the hot tub. Your comments about the morning offerings are appreciated, and your feedback will be considered as we continuously look for ways to enhance the guest experience.
为了GM2新工厂的差旅，我住在了这家酒店。酒店公寓里的餐具和家具都很干净，每天的清洁工作也做得非常到位，让我在出差期间住得很舒服。
工作人员很友善
设施比较老旧，还有bug。
家政服务不经常提供。
A fabulous experience! The hotel was clean and comfortable and the staff was amazing, especially the two ladies at the breakfast buffet! We will definitely stay here again.
Great hotel all around! Friendly staff, very clean and comfortable rooms. Indoor pool area was very nice though I was bummed the hot tub wasn’t heating, but it happens! Would love to stay there again.
The suite was very nice with a few exceptions. We had a coffee maker with no coffeepot, so no coffee first morning. Forgot to tell staff so no coffee second day. Told staff and they brough a different coffee maker for day three. Somehow the phone cable had been unplugged from the mess of wires behind the bedside table, so when I tried to call about the coffee pot there was no phone. Had to go downstairs to request someone come check it. When planning the trip I specifically searched for a place with a hot tub and that is a big reason we booked. Hot tub time was broke (spoke to staff day one and not fixed). Only way to make it work was turn past 30 minutes until the timer stuck- but that meant no timer because it was stuck. Temp was "maybe" 88 or 90 degrees- so not a hot tub at all. No temp adjustment available. Spoke to staff and said they would check to see if it could be adjusted higher but the pool area was "so warm" they didn't think so. Never changed and never contacted by staff. If you are looking for a hot tub this is NOT the place to go. The staff was friendly but not very responsive to requests. Considering the price paid for a 3-day stay in a suite we will not stay again.
Location was great
The place was okay, and the food was not that great. Location was great. $10 charge for parking is not good.
Absolutely a great place to stay - great location for safety and dining, great service, very clean and well provided for room - at a great price !!
We will recommend to others and we will be back !!
Revived!
Nice size room. Toilets are low to the ground which was a little challenging for my hubby who is in a non weight bearing cast!
We were surprised when they tried to charge us $10 a night for parking. There was no mention of paid parking when we reserved the hotel room. They did take it off of our bill though, which was very nice.
There was a very nice patio which came in handy for a cigar smoke!
Location… wow lots of great restaurants close by.
The hot tub was nice and hot. Margo the breakfast lady was absolutely wonderful, but the food itself could have been better.