I've stayed here before for business and this time around it was a couples weekend. The hotel is clean, in a great area, and has a decent breakfast. This time around I was very aggravated with the pillows on the bed. There were 4 standard size flat pillows on a king size bed. Seriously who does that? If it wasn't for a late check in and we were all ready for bed, the front desk would've had a call.
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酒店回复: Thank you for taking time to respond to the survey. I do apologize for the pillows not being up to the standard. We are undergoing renovations, and all of our linen is being updated as we move. I do hope that we will have better pillows for you when next you come by.
4.0分
其他
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I would give a five star review, but I can’t because the morning I left, the maid was cleaning the room across the hallway from me and left the door open. She was on her cellphone having a VERY LOUD conversation and this went on for about 20 minutes. Very annoying, as I couldn’t even hear the TV up in my room. I finally opened my door and asked her to keep it down. Hopefully Management will have a conversation with the cleaning staff about the noise level. Especially since others were probably still sleeping. Other than that, this is a nice place to stay, in a great location with lots of restaurants and shopping around.
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酒店回复: Thank you for taking the time to leave a review. I am glad the majority of your stay was enjoyable. We have talked to our housekeepers about respecting our guests who may not be up as early as they are.
3.0分
其他
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Smoke detectors were taped up so may not work properly, the refrigerator had water in it and wasn’t cool when we got there. The staff was great and the rooms were clean
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酒店回复: Thank you for taking time to write a review. We are undergoing some renovations, and some evidence of that has been slipping past us. The smoke detectors for sure we got uncovered as soon as we could.
2.0分
家庭亲子
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This property is being renovated and we were not made aware of that when booking. Matter of fact the construction entry point for the floor above us is right above our room. Loud construction noises until 8:00 pm then back in the AM. Manager said they couldn’t move us.
4.0分
商务出差
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Kitchens are poorly stocked. My room had a full fridge and cooktop but no pots/pans/cooking utensils/dish soap/trash can - kind of unusual for a room stated to have a full kitchen.
The staff was great though, top marks there.
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酒店回复: I'm sorry about the confusion on the dishes; most of the kitchenware should have been freshly washed in the dishwasher.
5.0分
朋友出游
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All staff were friendly & eager to make us comfortable. Very efficient. Breakfast was excellent! We liked getting the bottled water in the gift bag when we left. We will definitely stay here again.
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酒店回复: Thank you for taking the time to leave a review. I am glad we were able to help you have an enjoyable stay!
5.0分
其他
Clean room, staff super friendly and accommodating
Location is perfect for dining and shopping.
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酒店回复: Thank you for taking the time to leave a review. I am glad we were able to help you have an enjoyable stay!
2.0分
其他
Good location but the beds were like sleeping on concrete. No sleep and very loud.
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酒店回复: Thank you for taking the time to leave a review. I am sorry the beds were not to your liking. We are currently undergoing renovations, and I am happy to say that new beds are included in the changes. Hopefully, our new ones will be more to your liking
5.0分
其他
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This location has always been great and we will continue to stay here when traveling thru the problem on this visit was construction was in process and the smell of paint was very strong and caused severe headache
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酒店回复: Thank you for your 10/10 rating and for being a loyal guest of our hotel. We truly appreciate your kind words about our property and your continued trust in us when traveling through the area.We do apologize for the inconvenience you experienced during your recent stay due to the renovation process and the smell of paint. While these updates are meant to enhance our guest experience, we understand how disruptive they can be in the moment. We are taking steps to better ventilate areas under renovation to minimize any impact on our guests. We look forward to welcoming you back on your next visit and providing you with a refreshed experience without the interruptions of construction.
5.0分
其他
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Great time.
We enjoyed a great stay, everything went great. Breakfast was very good and had a good choice of breakfast items. Room had very good ice machine and was very clean.
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酒店回复: Thank you for your perfect rating! We're delighted to hear you enjoyed our breakfast, clean rooms, and convenient amenities. We look forward to welcoming you back soon!
I've stayed here before for business and this time around it was a couples weekend. The hotel is clean, in a great area, and has a decent breakfast. This time around I was very aggravated with the pillows on the bed. There were 4 standard size flat pillows on a king size bed. Seriously who does that? If it wasn't for a late check in and we were all ready for bed, the front desk would've had a call.
I would give a five star review, but I can’t because the morning I left, the maid was cleaning the room across the hallway from me and left the door open. She was on her cellphone having a VERY LOUD conversation and this went on for about 20 minutes. Very annoying, as I couldn’t even hear the TV up in my room. I finally opened my door and asked her to keep it down. Hopefully Management will have a conversation with the cleaning staff about the noise level. Especially since others were probably still sleeping. Other than that, this is a nice place to stay, in a great location with lots of restaurants and shopping around.
Smoke detectors were taped up so may not work properly, the refrigerator had water in it and wasn’t cool when we got there. The staff was great and the rooms were clean
This property is being renovated and we were not made aware of that when booking. Matter of fact the construction entry point for the floor above us is right above our room. Loud construction noises until 8:00 pm then back in the AM. Manager said they couldn’t move us.
Kitchens are poorly stocked. My room had a full fridge and cooktop but no pots/pans/cooking utensils/dish soap/trash can - kind of unusual for a room stated to have a full kitchen.
The staff was great though, top marks there.
All staff were friendly & eager to make us comfortable. Very efficient. Breakfast was excellent! We liked getting the bottled water in the gift bag when we left. We will definitely stay here again.
Clean room, staff super friendly and accommodating
Location is perfect for dining and shopping.
Good location but the beds were like sleeping on concrete. No sleep and very loud.
This location has always been great and we will continue to stay here when traveling thru the problem on this visit was construction was in process and the smell of paint was very strong and caused severe headache
Great time.
We enjoyed a great stay, everything went great. Breakfast was very good and had a good choice of breakfast items. Room had very good ice machine and was very clean.