酒店回复: Dear Brian. Thank you so much for choosing Ramada by Wyndham Cranbrook for your recent stay. We appreciate the time taken by you to give such a valuable feedback. We always strive to provide the best possible services to our guests. Thank you again for your feedback. Hope see you again in the future.
4.0分
其他
Great Pool, Hot Tub needs jets & temperature turned up. Great staff they are very friendly and run the hotel well. I’ve stayed here 3 years in a row now.
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酒店回复: Dear Robert, Thank you so much for choosing Ramada by Wyndham Cranbrook for your recent stay. We appreciate the time taken by you to give such a valuable feedback. We always strive to provide the best possible services to our guests. We are sorry to hear about the jets we are working on it . We will get it fix soon. Thank you again for your feedback. See you next time. Front Desk
3.0分
其他
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The stafe was very nice. The room was clean. The beakfast egg was terrible, should have been scambled then would have tasted better and looked much better. The entrance to the property was poorly lite and in terrible condition with large pot holes.
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酒店回复: Dear Gooch, Thank you so much for choosing Ramada by Wyndham Cranbrook for your recent stay. We appreciate the time taken by you to give such a valuable feedback. We are sorry to hear about the eggs and entrance to the property was terrible. We always strive to provide the best possible services to our guests. Thank you again for your feedback. Hope see you again in the future. Front Desk
3.0分
商务出差
The staff are super friendly and efficient and the bed was comfortable but the rooms are not very soundproof. It’s fine if you have earplugs though
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酒店回复: Dear Melissa, Thank you so much for choosing Ramada by Wyndham Cranbrook for your recent stay. We appreciate the time taken by you to give such a valuable feedback. We are sorry to hear about rooms are soundproof. We always strive to provide the best possible services to our guests. Thank you again for your feedback. Hope see you again in the future. Front Desk
4.0分
家庭亲子
Clean quiet room, friendly staff, a bit disappointed the hot tub jets weren't working but enjoyed a warm soak anyway.
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酒店回复: Dear Melissa, Thank you so much for choosing Ramada by Wyndham Cranbrook for your recent stay. We appreciate the time taken by you to give such a valuable feedback. We always strive to provide the best possible services to our guests. We are sorry to hear about the jets we are working on it . We will get it fix soon.Thank you again for your feedback. Hope see you again in the future. Front Desk
1.0分
其他
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The hotel room was clean enough but the bed smelled of urine and bleach. I’m thinking the mattress was likely stained with urine but the sheets were bleached. It was disgusting and I should have changed rooms but I was late getting to bed. The next morning after very little sleep I was woken to a strong smell of curry. I got up and went to breakfast and the eggs tasted rancid. Threw them out. Went back to room to shower and the shower tub is bowed on the floor. Very dangerous for people with mobility or stability issues. The shower head ****** also. When I checked out I told them about my issues and they apologized but that’s it. When I got my receipt I saw that this used to be another low budget hotel. Won’t ever go back.
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酒店回复: Dear Kniss . Thank you for choosing our brand Wyndham for your recent visit to Ramada by Wyndham, Cranbrook B.C. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay at Wyndham in Cranbrook B.C. regarding staff and hotel facilities helps us to understand the kind of services our guests appreciate as well as areas in need of improvement. You deserve, and should rightfully expect, world-class service from Wyndham, including courteous and efficient handling of inquiries and consistent resolutions for them. Again, your feedback from your stay will help us to identify the opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.
5.0分
其他
The staff were efficient and helpful. We really appreciated the pool area with its warm water in the main pool, fun waterslide and hot tub.
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酒店回复: Dear Joni. Thank you so much for choosing Ramada by Wyndham Cranbrook for your recent stay. We appreciate the time taken by you to give such a valuable feedback. We always strive to provide the best possible services to our guests. Thank you again for your feedback. Hope see you again in the future. Front Desk
5.0分
情侣出游
Very spacious, clean room. Comfortable bed. Staff was very accommodating of our late arrival.
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酒店回复: Dear Keller. Thank you so much for choosing Ramada by Wyndham Cranbrook for your recent stay. We appreciate the time taken by you to give such a valuable feedback. We always strive to provide the best possible services to our guests. Thank you again for your feedback. Hope see you again in the future. Front Desk
2.0分
其他
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The area did not feel the safest. As for the room, it was very old, very dated and especially in the bathroom, the tub was dirty.
This hotel desperately needs an update. Our room had only one bedside lamp for two queen beds. We asked the front desk if they could give us a second light. They told us there was none. But that we had a corner lamp we could use, we told her we did not have a corner lab but she doubted but when she came to check realize no there was not and cheapestly admitted it was dark in there. She then brought us a second bedside lamp which she previously had told us she did not have. There was no full length mirror in their room. On the plus side, the pool was a balmy 92° and the beds and pillows were quite comfortable.
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酒店回复: Dear David. Thank you so much for choosing Ramada by Wyndham Cranbrook for your recent stay. We appreciate the time taken by you to give such a valuable feedback. We are sorry to hear about tub was dirty and front desk refused to give another lamp at first. We will make sure it wont happen again. Thank you again for your feedback. Hope see you again in the future.
4.0分
情侣出游
When there is a water advisory, there should be bottled water in rooms and at breakfast.
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酒店回复: Dear Duna, Thank you so much for choosing Ramada by Wyndham Cranbrook for your recent stay. We appreciate the time taken by you to give such a valuable feedback. We always strive to provide the best possible services to our guests. Thank you again for your feedback. Hope see you again in the future. Front Desk
不
Great Pool, Hot Tub needs jets & temperature turned up. Great staff they are very friendly and run the hotel well. I’ve stayed here 3 years in a row now.
The stafe was very nice. The room was clean. The beakfast egg was terrible, should have been scambled then would have tasted better and looked much better. The entrance to the property was poorly lite and in terrible condition with large pot holes.
The staff are super friendly and efficient and the bed was comfortable but the rooms are not very soundproof. It’s fine if you have earplugs though
Clean quiet room, friendly staff, a bit disappointed the hot tub jets weren't working but enjoyed a warm soak anyway.
The hotel room was clean enough but the bed smelled of urine and bleach. I’m thinking the mattress was likely stained with urine but the sheets were bleached. It was disgusting and I should have changed rooms but I was late getting to bed. The next morning after very little sleep I was woken to a strong smell of curry. I got up and went to breakfast and the eggs tasted rancid. Threw them out. Went back to room to shower and the shower tub is bowed on the floor. Very dangerous for people with mobility or stability issues. The shower head ****** also. When I checked out I told them about my issues and they apologized but that’s it. When I got my receipt I saw that this used to be another low budget hotel. Won’t ever go back.
The staff were efficient and helpful. We really appreciated the pool area with its warm water in the main pool, fun waterslide and hot tub.
Very spacious, clean room. Comfortable bed. Staff was very accommodating of our late arrival.
The area did not feel the safest. As for the room, it was very old, very dated and especially in the bathroom, the tub was dirty.
This hotel desperately needs an update. Our room had only one bedside lamp for two queen beds. We asked the front desk if they could give us a second light. They told us there was none. But that we had a corner lamp we could use, we told her we did not have a corner lab but she doubted but when she came to check realize no there was not and cheapestly admitted it was dark in there. She then brought us a second bedside lamp which she previously had told us she did not have. There was no full length mirror in their room. On the plus side, the pool was a balmy 92° and the beds and pillows were quite comfortable.
When there is a water advisory, there should be bottled water in rooms and at breakfast.