Construction at ten pm at the back of hotel. They forgot to put towels in the room. I don’t understand why you pay extra for pets but then get a room with half patched drywall and torn up carpet. Beds were comfy and pillows perfect! And there’s one of those automated coffee machines. Staff were very friendly.
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酒店回复: Dear Lara,Thank you for taking the time to share your experience. We’re pleased to hear that you found our beds comfortable, enjoyed the pillows, and appreciated the friendliness of our team and the convenience of the automated coffee machine. Guest comfort and service are always top priorities for us.That said, we sincerely apologize for the inconveniences you faced. The issue with construction noise at night is certainly not the standard we strive to maintain. Occasionally, essential maintenance or nearby projects can occur outside of our control, but we do our best to coordinate such work during reasonable hours to avoid guest disturbance. Your comment has been shared with our operations team to ensure tighter scheduling and communication moving forward.We’re also truly sorry that towels were missing upon arrival, this was an oversight that should not have happened. Our housekeeping team has been reminded to double check all rooms before check-in to prevent such lapses.Regarding your feedback about the pet-friendly room condition, we completely understand your concern. While these rooms receive additional wear due to accommodating pets, they are also part of our regular maintenance and renovation cycle. We’ll ensure that the specific room you stayed in receives immediate attention for the drywall and carpet repairs you mentioned.We’re grateful for your balanced feedback recognizing both the positives and the areas for improvement. We hope you’ll consider giving us another opportunity to provide a more seamless and fully comfortable stay on your next visit.Warm regards,Evergreen Hospitality Group
5.0分
其他
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The property is renovated and very clean The kitchenette is very handy. The hotel is very close to all amenities, easy to shop or drive to outdoor explorations. The staff is very welcoming and helpful.
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酒店回复: Dear Svitlana,Thank you very much for your kind and detailed feedback regarding your recent stay. We are delighted to hear that you found the hotel renovated and very clean, with a handy kitchenette, which undoubtedly adds to the convenience of your stay.It is also wonderful to know that our location close to various amenities suited your needs perfectly, making it easy for you to shop or embark on outdoor explorations. Our team takes great pride in offering welcoming and helpful service, and your recognition means a lot to us.We look forward to the opportunity to host you again in the near future and to provide you with another excellent experience.Warm regards, Evergreen Hospitality Group
4.0分
情侣出游
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The room was very clean. A very comfortable bed and the shower was incredible. Great staff. The only downside is that there is minimal handicapped parking, and no elevator. Would stay again if we were visiting Courtenay.
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酒店回复: Dear Michael,Thank you very much for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you found your room very clean, the bed comfortable, and the shower incredible. Our staff also greatly appreciates your kind words, and we are pleased that their efforts contributed positively to your experience.We sincerely apologize for the inconvenience caused by the limited handicapped parking and the absence of an elevator. Your comments are invaluable, and we will certainly take them into consideration as we continuously strive to improve our facilities and services to better accommodate all our guests.It is our pleasure to know that you would consider staying with us again when visiting Courtenay. We look forward to welcoming you back and providing an even better experience in the future.Thank you once again for your thoughtful review.Warm regards, Evergreen Hospitality Group
3.0分
其他
It was fine. The bathroom had a weird smell and some mould around the edges, but the bed was clean over all.
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酒店回复: Dear Rodney,Thank you for sharing your impressions of your recent stay with us. We’re pleased to hear that you found the bed clean and comfortable, as we place great importance on providing our guests with a restful and relaxing night’s sleep.That said, we are truly sorry to learn about the concerns you encountered in the bathroom. This is certainly not reflective of the standards we uphold. Our housekeeping and maintenance teams have been informed, and we are taking immediate steps to inspect and address both the odor and the mould you mentioned to ensure the space is refreshed and restored to the highest level of cleanliness and comfort.Your feedback is invaluable in helping us improve, and we greatly appreciate you bringing this to our attention. We would love the opportunity to welcome you again and provide you with the seamless and pleasant experience we are known for.Warm regards,Evergreen Hospitality Group
4.0分
商务出差
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Possibly stay again
It was a nice stay. Rooms were clean, building looks nicely renovated. Only a couple of suggestions. Bathrooms are small. Bottles of water in the fridge.
Possible continental breakfast?
Oh, and people at desk in evening need to be more alert.
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酒店回复: Dear Scott,Thank you for sharing your thoughtful feedback following your recent stay with us. We are delighted to hear that you found our rooms clean and enjoyed the updates from our recent renovations. It’s always wonderful to know our efforts to enhance the property are making a positive impression.We also appreciate your suggestions regarding bottled water in the fridge and the idea of offering a continental breakfast. While we currently provide coffee, tea, and water refill stations in the lounge for guest convenience, your input gives us valuable insight as we continually evaluate ways to improve our offerings.We do recognize your comments about the bathroom size and our evening front desk attentiveness. While our bathrooms are more compact due to the building’s original layout, we’ve worked to modernise them with high pressure rainfall showers and updated fixtures for comfort. As for our evening service, we will certainly revisit this with the team to ensure attentiveness is consistently at the highest level, day or night.We’re grateful for your constructive feedback and are pleased to know you had an overall enjoyable stay. It would be our pleasure to welcome you back on your next visit to Courtenay, and we look forward to the opportunity to provide you with an even better experience.Warm regards,Evergreen Hospitality Group
2.0分
其他
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The room i stayed in had damaged light fixtures, switch covers and fresh drywall putty covering holes that was not painted. The bathroom plumbing would "scream" when the upstairs guests would use the bathroom. It definitely was not worth the price
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酒店回复: Dear Timothy,Thank you for sharing your feedback with us. We sincerely apologize that your experience did not meet the high standards we strive to provide. It is disappointing to hear about the issues you encountered with the light fixtures, switch covers, and unfinished areas in the room, as well as the plumbing noises caused by upstairs usage.Please know that your comments have been shared with our maintenance and housekeeping teams for immediate review and corrective action. Guest comfort and a seamless experience are our top priorities, and we take your feedback seriously to ensure improvements are made promptly.We regret that your stay did not fully meet your expectations and hope that you might give us another opportunity in the future to provide a more comfortable and enjoyable visit.Warm regards,Evergreen Hospitality Group
3.0分
家庭亲子
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Checking in was fast with a very friendly clerk at the ready. Once in our room, we noticed a fowl smell and brought it to the clerks attention. He brought us a room deodorizer that helped but was a temporary fix. The smell wouldn't go away so we had asked for the spray an additional 2 times. On top of that issue, we had a mouse in our room that left droppings in the bathroom. I called the front desk to have our room cleaned up and looked at. All room service did was take out the dirty towels, empty the trash and make the beds. Nothing was scrubbed in the bathroom and mouse poop was still on the bathroom baseboards and in our shower. Checkout was 9/14 and not a single member of management has reached out to address these concerns.
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酒店回复: Dear Christine,Thank you for taking the time to share your feedback. We sincerely apologize that your stay was affected by concerns regarding odor and cleanliness.Regarding the issue you reported about a mouse in your room, we conducted a thorough inspection during your stay and did not find any evidence of pests. While we have never received similar complaints in the past, we take all guest concerns seriously. We also conduct regular pest control and maintenance to ensure the property remains clean and safe. The residue you mentioned may have been lint or another harmless material, though we understand how it could have caused concern.We appreciate you bringing the odor to our attention, and we apologize if the temporary deodorizing solution did not fully resolve the issue. Guest comfort is extremely important to us, and we continually work to maintain a high standard of cleanliness and care.We hope you will consider staying with us again so we can provide a more seamless and comfortable experience.Warm regards,Evergreen Hospitality Group
5.0分
商务出差
Super welcoming front deck receptionist! Explained where my room and parking was so well. Pool is fantastic!
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酒店回复: Dear Cheryl,Thank you for sharing such kind impressions of your stay with us. We are delighted to hear that our front desk team made you feel so welcome upon arrival. Providing a warm introduction and clear guidance is an important part of setting the tone for a comfortable and stress-free visit, and it is wonderful to know that this made a difference for you.It’s equally great to hear that you enjoyed our pool. We take pride in maintaining it as a refreshing and relaxing space for our guests, whether for a quick swim after a long day or for simply unwinding.We truly appreciate you choosing us and look forward to welcoming you back on your next visit, where we hope to provide you with another seamless and enjoyable experience.Warm regards,Evergreen Hospitality Group
5.0分
商务出差
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Great value even better service.
Val at the front desk was a breath of fresh air. The service provided was top notch , the rooms super clean and comfortable. We will definitely stay here again!
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酒店回复: Dear Melissa,What a pleasure to read your kind review thank you for taking the time to share it with us! We’re thrilled that you found your stay to be of great value and even more so that our service made such a positive impression.Your special mention of Val at the front desk means the world to us. She truly takes pride in welcoming every guest with warmth and professionalism, and we will be sure to share your thoughtful words with her. Knowing that her genuine care helped elevate your stay is incredibly rewarding.We’re also delighted that you enjoyed the comfort and cleanliness of our rooms. Our team works diligently to maintain a high standard so every guest can feel at ease and completely relaxed throughout their visit.It’s wonderful to know that you would choose to stay with us again. We look forward to welcoming you back and ensuring your next visit is every bit as enjoyable as this one.Warm regards,Evergreen Hospitality Group
好地方，干净整洁，员工服务周到。下次还会再来。
Construction at ten pm at the back of hotel. They forgot to put towels in the room. I don’t understand why you pay extra for pets but then get a room with half patched drywall and torn up carpet. Beds were comfy and pillows perfect! And there’s one of those automated coffee machines. Staff were very friendly.
The property is renovated and very clean The kitchenette is very handy. The hotel is very close to all amenities, easy to shop or drive to outdoor explorations. The staff is very welcoming and helpful.
The room was very clean. A very comfortable bed and the shower was incredible. Great staff. The only downside is that there is minimal handicapped parking, and no elevator. Would stay again if we were visiting Courtenay.
It was fine. The bathroom had a weird smell and some mould around the edges, but the bed was clean over all.
Possibly stay again
It was a nice stay. Rooms were clean, building looks nicely renovated. Only a couple of suggestions. Bathrooms are small. Bottles of water in the fridge.
Possible continental breakfast?
Oh, and people at desk in evening need to be more alert.
The room i stayed in had damaged light fixtures, switch covers and fresh drywall putty covering holes that was not painted. The bathroom plumbing would "scream" when the upstairs guests would use the bathroom. It definitely was not worth the price
Checking in was fast with a very friendly clerk at the ready. Once in our room, we noticed a fowl smell and brought it to the clerks attention. He brought us a room deodorizer that helped but was a temporary fix. The smell wouldn't go away so we had asked for the spray an additional 2 times. On top of that issue, we had a mouse in our room that left droppings in the bathroom. I called the front desk to have our room cleaned up and looked at. All room service did was take out the dirty towels, empty the trash and make the beds. Nothing was scrubbed in the bathroom and mouse poop was still on the bathroom baseboards and in our shower. Checkout was 9/14 and not a single member of management has reached out to address these concerns.
Super welcoming front deck receptionist! Explained where my room and parking was so well. Pool is fantastic!
Great value even better service.
Val at the front desk was a breath of fresh air. The service provided was top notch , the rooms super clean and comfortable. We will definitely stay here again!