酒店回复: Dear Amy,We sincerely apologize for the issues you experienced during your stay. Cleanliness and guest satisfaction are top priorities for us, and we’re truly sorry that we fell short in delivering the quality you expected. Your concerns about the room condition and service are being addressed with our housekeeping and front desk teams to ensure this does not happen again.We appreciate your feedback as it helps us improve, and we’d love the opportunity to make things right. Please reach out to us directly if you'd be open to discussing this further. We truly value your business and hope to provide you with a much better experience in the future.

酒店回复: Dear Karen,Thank you so much for your kind feedback! We're thrilled to hear that you enjoyed the cleanliness of our hotel, the pool, hot tub, and workout room, as well as our breakfast offerings. It’s great to know that everything met your expectations. We’d be delighted to welcome you back whenever your travels bring you through Texas again!We look forward to your next stay!

酒店回复: Dear Judy,We sincerely apologize for the inconvenience you experienced with your reservation. We understand how frustrating it must have been to not receive the downstairs room you requested. While we do our best to accommodate all special requests, availability can sometimes change unexpectedly.Your feedback is valuable to us, and we will review our processes to improve communication and ensure a better experience for our future guests. We hope you’ll give us another opportunity to provide you with a more enjoyable stay.