酒店回复: ¡Gracias por sus comentarios! Nos alegra saber que disfrutó su estancia y nuestro desayuno. Esperamos darle la bienvenida nuevamente muy pronto en el Residence Inn Tampa Westshore/Airport.Warm regards,Jamica StevensonAssistant General Manager
Thing is bathroom toilet seat loose and bathroom door handle was very loose one side was gold And the other side silver.
5.0分
其他
The staff was awesome. Our cruise was delayed 6 hrs and the staff extended our stay twice to accommodate us.
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酒店回复: Thank you for your feedback! We’re thrilled to hear that our staff could assist during your delayed cruise and make your stay more comfortable. We appreciate your kind words and hope to welcome you back again in the future!
4.0分
其他
Clean room, clean lobby, friendly front desk staff. Breakfast was good also, plenty of food. My only issue was the loud noise from our AC unit in room.
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酒店回复: Thank you for your feedback! We’re glad to hear you enjoyed your clean room, lobby, friendly front desk, and breakfast. We appreciate your note about the AC noise and will address it to improve the guest experience. We hope to welcome you back soon!
4.0分
其他
Location perfect when flying
Great location. Would have been nice to have wifi access during our overnight stay.
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酒店回复: Thank you for taking the time to share your feedback! We’re glad to hear you enjoyed our convenient location. I’m sorry to learn that you experienced difficulty accessing our Wi-Fi during your stay — that’s certainly not the experience we want for our guests.We appreciate you bringing it to our attention, and we’ll be sure to look into it right away. We hope to have the opportunity to welcome you back soon for a seamless and fully connected stay!
3.0分
其他
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Disappointed by Lack of Transparency and Flexibility
I typically choose Marriott properties for their reliability and service, and this stay was booked for a church convention. Unfortunately, due to a change in my itinerary, I requested to cancel the third night of my reservation—well over 48 hours in advance. The hotel declined to issue a refund, citing ******* as the reason and claiming their hands were tied.
To clarify the situation, I spent 30 minutes on the phone with *******, during which they contacted the hotel directly. It became clear that the hotel had misrepresented the situation—they simply chose not to release the final night. Had they been honest from the start, I wouldn’t have felt compelled to write this review.
It’s disappointing, especially given the hotel’s convenient location near the airport, which would have made it easy to rebook the room for another guest. I genuinely wish the best for the staff and the property, but I hope they reconsider how they handle similar requests in the future. Transparency and a willingness to accommodate go a long way in building trust.
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酒店回复: Thank you for taking the time to share your experience. We’re truly sorry to hear about the frustration surrounding the modification of your reservation. We completely understand how travel plans can change unexpectedly, and it’s never our intention for a guest to feel misled or disappointed.When reservations are booked through a third-party site such as *******, any changes or cancellations must be processed directly through them, as their policies and payment terms differ from those made with the hotel. We regret that this created confusion during your stay, and we appreciate you bringing it to our attention so we can work on communicating these details more clearly in the future.We truly value your loyalty to Marriott and hope you’ll consider giving us another opportunity to provide you with the reliable service you’ve come to expect.Warm regards,Jamica StevensonAssistant General ManagerResidence Inn Tampa Westshore / Airport
房间舒适干净
位置优越，设施一流。早餐时间可以再长一些。
我在网上预订了房间，但当我去酒店付款时，不知道地毯工人在干什么，他拒绝了我的信用卡。银行以涉嫌欺诈为由冻结了我的一张卡，并在另一张卡上重复收取了预订全额。第二天，我意识到了这一点，就去找他们反映。他们对我非常粗鲁，没有采取任何措施。他们让我去银行解决。
我喜欢它...美味的早餐
干净整洁
Overall good hotel, only
Thing is bathroom toilet seat loose and bathroom door handle was very loose one side was gold And the other side silver.
The staff was awesome. Our cruise was delayed 6 hrs and the staff extended our stay twice to accommodate us.
Clean room, clean lobby, friendly front desk staff. Breakfast was good also, plenty of food. My only issue was the loud noise from our AC unit in room.
Location perfect when flying
Great location. Would have been nice to have wifi access during our overnight stay.
Disappointed by Lack of Transparency and Flexibility
I typically choose Marriott properties for their reliability and service, and this stay was booked for a church convention. Unfortunately, due to a change in my itinerary, I requested to cancel the third night of my reservation—well over 48 hours in advance. The hotel declined to issue a refund, citing ******* as the reason and claiming their hands were tied.
To clarify the situation, I spent 30 minutes on the phone with *******, during which they contacted the hotel directly. It became clear that the hotel had misrepresented the situation—they simply chose not to release the final night. Had they been honest from the start, I wouldn’t have felt compelled to write this review.
It’s disappointing, especially given the hotel’s convenient location near the airport, which would have made it easy to rebook the room for another guest. I genuinely wish the best for the staff and the property, but I hope they reconsider how they handle similar requests in the future. Transparency and a willingness to accommodate go a long way in building trust.