酒店回复: At Hampton Inn Beaumont we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again. If you return to our area, we hope you will consider staying with us again so we can show you an improved experience.
酒店回复: Dear Guest, thank you very much for your positive feedback after your stay at Hampton Inn Beaumont. Please accept our sincere apologies for the inconvenience you may have experienced in respect to the issues you had with the Front Desk Associate, please recommend us also to your friends and family. We would be very happy to welcome you soon again to Hampton Inn Beaumont. Best regards your Friends at Hampton Inn Beaumont
4.0分
情侣出游
原文
翻译提供方：Google
好的
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酒店回复: Dear Guest, thank you for choosing Hampton Inn for your recent stay in Beaumont, Texas. We really appreciate that you took the time to send a valuable comment about your stay at our hotel, We Looking forward to welcoming you soon again. Best regards from Hampton Inn Beaumont Texas…
1.0分
其他
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My refrigerator was horrible and rusted inside there was stuff stuck in the top section of the refrigerator…
My room smelled of mold or dampness….
Took pictures of the refrigerator to show when I checked out the person checked she indicated that she would give me a credit or points however, none of this has happened.
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酒店回复: We are sorry we were unable to provide you with the quality of amenities and service you expect from Hilton during your recent stay. We apologize for the issues in your room and will work with our Housekeeping Team and our Maintenance Team to ensure this does not happen again. Points have been added to your Hilton Honors Account, If you return to our area, we hope you will consider staying with us again.
5.0分
商务出差
Will stay here again
The room was comfortable and they had many options for breakfast.
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酒店回复: Dear Guest, thank you for choosing Hampton Inn for your recent stay in Beaumont, Texas. We really appreciate that you took the time to send a valuable rating about your stay at our hotel, looking forward to welcoming you soon again. Best regards from Hampton Inn Beaumont Texas…
4.0分
其他
Great check in and check out.
The overnight front desk clerk was really beautiful.
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酒店回复: Dear Guest, thank you for choosing Hampton Inn for your recent stay in Beaumont, Texas. We really appreciate that you took the time to send a valuable rating about your stay at our hotel, I will let my Night Auditor know thank you. looking forward to welcoming you soon again. Best regards from Hampton Inn Beaumont Texas…
5.0分
家庭亲子
A great stay for the price... clean room, only sink was a bit clogged
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酒店回复: Dear Guest, thank you for choosing Hampton Inn for your recent stay in Beaumont, Texas. We really appreciate that you took the time to send valuable comments about your stay at our hotel, please accept our sincere apologies for the inconvenience you may have experienced in respect to the issues you had while staying with us. If you return to our area, we hope you will consider staying with us again so we can show you an improved experience.
3.0分
其他
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Eeeehhhh.
Location is wonderful. Safe! Walking distance to restaurants and movie theater.
Pool and hot tub need some TLC.
Our room needs an attention given deep cleaning.
Breakfast was run of the mill and bland.
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酒店回复: We are sorry we were unable to provide you with the quality of amenities and service you expect from Hilton during your recent stay. We apologize for the issues in your room and will work with our Housekeeping Team and our Maintenance Team to ensure this does not happen again. If you have any further questions or comments regarding this matter, please feel free to discuss it with us. Thank you.
3.0分
家庭亲子
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Gross hotel. Greeted by cigarette butts and garbage. Loud music. Lobby area was riddled with pizza boxes and guys walking around with beers. Room smelled musty and the air conditioner was noisy and old.
If you want the Motel-6 experience, this is your place.
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酒店回复: We are sorry we were unable to provide you with the quality of amenities and service you expect from Hilton during your recent stay. We apologize for the issues in your room and will work with our Housekeeping Team and our Maintenance Team to ensure this does not happen again. If you return to our area, we hope you will consider staying with us again.
3.0分
其他
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Charging close to $200 a night for a room but you have a nonfunctioning computer and printer in your office area for your guests. Isn't Hampton Inn a national chain???
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酒店回复: Please accept our sincere apologies for the inconvenience you may have experienced in respect to the issues you had while staying with us. As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again. If you return to our area, we hope you will consider staying with us again so we can show you an improved experience.
我的第一个房间里有噪音，听起来像鸽子的叫声，而且厕所不停地流水。
我的第二个房间，发现这么晚了，大约晚上 1030 点，淋浴把手不能正常工作，只有热水。我不得不在水槽里洗掉。
第二天早上退房时，我告诉前台关于淋浴的事情，甚至没有提供折扣。
我住过好几家汉普顿酒店，但我不会再住这家了。
早上的工作人员非常出色，在各个方面都非常友好和乐于助人。登记人员很有礼貌，但显然她有其他事情，不断检查她的手机。
好的
My refrigerator was horrible and rusted inside there was stuff stuck in the top section of the refrigerator…
My room smelled of mold or dampness….
Took pictures of the refrigerator to show when I checked out the person checked she indicated that she would give me a credit or points however, none of this has happened.
Will stay here again
The room was comfortable and they had many options for breakfast.
Great check in and check out.
The overnight front desk clerk was really beautiful.
A great stay for the price... clean room, only sink was a bit clogged
Eeeehhhh.
Location is wonderful. Safe! Walking distance to restaurants and movie theater.
Pool and hot tub need some TLC.
Our room needs an attention given deep cleaning.
Breakfast was run of the mill and bland.
Gross hotel. Greeted by cigarette butts and garbage. Loud music. Lobby area was riddled with pizza boxes and guys walking around with beers. Room smelled musty and the air conditioner was noisy and old.
If you want the Motel-6 experience, this is your place.
Charging close to $200 a night for a room but you have a nonfunctioning computer and printer in your office area for your guests. Isn't Hampton Inn a national chain???