The receptionist, absolute air biscuit. Very frustrating situation with her right off the hop.
Sadly didn’t see her name tag.
I’m checking in. She asks for a credit card.
I said sorry my wife has the credit card she is getting a little spa treatment done right now. It’s our wedding anniversary today. She says ohh okay well I need the credit card to do the deposit fee.
I said okay no problem I’m getting my wife to send me a photo of the card give me a few minutes. She says okay that’s great thank you.
I get the picture and say okay I got the photo I’m ready.
This chick goes oh sorry no I need the physical card.
So why didn’t you say I need the physical card in the first place!?!
I told you I’m getting a photo and you didn’t say no no I need card in hand.
Let me go through with it and get a photo, call my wife, and then tell me.
I was shacking my head like are you for real?
I then have to drive and interrupt my wife’s spa time get the card and drive back.
So off the hop not a great start.
The room meh. I’ve stayed in a nicer motel.
I got a “suite” and it didn’t feel like it.
Bed was comfy. Cob webs on the corners of the room.
Chipped paint, and every hanger for towels, and the the bracket for the door locks, were loose and wobbly. Screws weren’t fully seated in the frame.
It was honestly motel level l stuff.
Won’t be booking another room here.
This one time was enough for me.
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酒店回复: Thank you for taking the time to share your feedback. I want to start by addressing the tone of the review—we do not condone name-calling or disrespect toward our team members. Our staff are expected to treat all guests professionally, and we expect the same courtesy in return.Regarding the credit card process, our team must follow strict credit-fraud and card-holder safety protocols. This includes requiring the physical credit card at check-in and ensuring that the name on the card matches the guest’s ID. These steps are in place for the protection of both the guest and the hotel and cannot be bypassed. I will still review the interaction with the employee to ensure the requirements were explained clearly upfront.Your comments about the room condition have been shared with our housekeeping and maintenance teams so the issues you mentioned can be corrected promptly.Thank you again for your feedback.
3.0分
家庭亲子
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We have stayed in this facility several times a year over the last 5 years. It is going downhill. Little things, chipped paint, sink stopper doesn’t work but most annoyingly we aren’t able to control the temperature in the room overnight. No matter how low I set the thermostat the temperature remained at 23 C which made sleeping very difficult. We don’t keep the house at 23 during the day and 19 is recommended if the goal is to lower cost.
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酒店回复: Thank you for your continued loyalty over the past five years, and for taking the time to share your feedback. We’re truly sorry to hear that your recent stay did not meet the standards you’ve come to expect from us.We appreciate you pointing out the maintenance issues, such as chipped paint and the sink stopper—noticing these details helps us address them promptly. Most importantly, we apologize for the discomfort caused by the room temperature not responding to the thermostat. A good night’s sleep is essential, and we understand how frustrating it must have been to deal with a room that was too warm, especially when you had tried to adjust it.Please know that we are looking into both the maintenance concerns and the HVAC issue to ensure they’re resolved for future visits. Your feedback is valuable, and we want to make sure your next stay reflects the quality and comfort you deserve.Thank you again for bringing this to our attention. We hope to have the opportunity to welcome you back and provide a much-improved experience.
4.0分
其他
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Room was clean. Good parking. Didn’t get to try breakfast as there was a hockey team and we couldn’t get near the food. And when we got up to the hot items there was almost nothing left. We had to be to an event and had to leave. Otherwise the stay was great
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酒店回复: Thank you for sharing your experience with us. We’re glad to hear that you enjoyed your clean room and the convenient parking. However, we’re sorry that you weren’t able to fully enjoy breakfast due to the large group and the limited items available. We understand how frustrating that must have been, especially with an event to get to.Your feedback is truly appreciated, and we’ll be reviewing our breakfast procedures to ensure better availability for all guests during busy times. We’re happy to know that the rest of your stay was great, and we hope to have the opportunity to welcome you back for an even better experience.
4.0分
其他
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Staff was great, breakfast was good, beds comfy, was surprised and grateful that the Girls hockey team were not running around the halls at 11 pm. Been here when boys hockey have been here not a good night sleep.
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酒店回复: Thank you so much for sharing your experience! We're delighted to hear that you found our staff great, enjoyed breakfast, and slept comfortably. We're also glad your stay was peaceful this time—team weekends can definitely vary, and we’re happy this one made for a good night’s rest. We appreciate your feedback and hope to welcome you back again soon!
4.0分
情侣出游
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Room was clean, but tub did not drain properly. During check-in reception was not so friendly and responsive to questions, but made up for it at check-out. Breakfast was okay, it would have been nice to have some eggs without cheese as an option. Many do not like or can’t eat cheese.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear you found your room clean and that your check-out experience was positive. However, we’re sorry to learn about the issues you encountered with the tub drainage and during check-in. We’ll be addressing this with our team to ensure a smoother and more welcoming arrival experience for all our guests.We also appreciate your suggestion regarding breakfast options. Your comment about providing eggs without cheese is very helpful, and we’ll review our menu to better accommodate guests with dietary preferences and restrictions.We value your input and hope to have the opportunity to welcome you back for an improved stay.
5.0分
情侣出游
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Our stay at the Comfort Hotel was very good. Room was spotless and we got a free upgrade! Reception Staff was very polite and courteous and very knowledgeable about the area. She was able to look after us quickly and efficiently! I would recommend stay at this location. KS
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酒店回复: Thank you so much for taking the time to share your wonderful feedback! We’re delighted to hear that you enjoyed your stay at Comfort Hotel and appreciated your spotless room and complimentary upgrade. It’s also great to know that our reception team made such a positive impression — we’ll be sure to pass along your kind words to them.We truly appreciate your recommendation and look forward to welcoming you back for another excellent stay soon!
5.0分
其他
Room was great, nice and clean. Staff very friendly and helpful.
The hot breakfast was very good. The attendent was nice and helpful too.
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酒店回复: Thank you for your kind words and taking the time to complete our online survey. I hope we get the opportunity to host you again.
4.0分
商务出差
This property was very good, very clean, bathroom door didn’t lock but it was not an issue. Would return
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酒店回复: Thank you for taking the time to share your feedback! We're delighted to hear that you enjoyed your stay and found the property very clean. We appreciate you mentioning the bathroom door issue—our team will be sure to look into it. We're glad it didn’t impact your experience, and we’d be thrilled to welcome you back on your next visit!
酒店地理位置优越，离餐馆和超市都很近。去一些著名景点也很方便，比如博物馆和通往升降船闸的渡轮。工作人员都非常友善。我们很感谢能住到三楼一个安静舒适的房间。因为我们错过了10点结束的早餐时间，迟到了5分钟，服务员正在收拾餐台。不过，她很好心地让我们拿了一些吃的。为了不耽误她收拾，我们吃得非常快，也没来得及拍照。早餐还行，有松饼、薄煎饼、吐司、煎蛋、香肠、水果、咖啡和果汁。总之，非常值得推荐。
非常棒的住宿体验！带宠物旅行时的绝佳住宿选择！
The receptionist, absolute air biscuit. Very frustrating situation with her right off the hop.
Sadly didn’t see her name tag.
I’m checking in. She asks for a credit card.
I said sorry my wife has the credit card she is getting a little spa treatment done right now. It’s our wedding anniversary today. She says ohh okay well I need the credit card to do the deposit fee.
I said okay no problem I’m getting my wife to send me a photo of the card give me a few minutes. She says okay that’s great thank you.
I get the picture and say okay I got the photo I’m ready.
This chick goes oh sorry no I need the physical card.
So why didn’t you say I need the physical card in the first place!?!
I told you I’m getting a photo and you didn’t say no no I need card in hand.
Let me go through with it and get a photo, call my wife, and then tell me.
I was shacking my head like are you for real?
I then have to drive and interrupt my wife’s spa time get the card and drive back.
So off the hop not a great start.
The room meh. I’ve stayed in a nicer motel.
I got a “suite” and it didn’t feel like it.
Bed was comfy. Cob webs on the corners of the room.
Chipped paint, and every hanger for towels, and the the bracket for the door locks, were loose and wobbly. Screws weren’t fully seated in the frame.
It was honestly motel level l stuff.
Won’t be booking another room here.
This one time was enough for me.
We have stayed in this facility several times a year over the last 5 years. It is going downhill. Little things, chipped paint, sink stopper doesn’t work but most annoyingly we aren’t able to control the temperature in the room overnight. No matter how low I set the thermostat the temperature remained at 23 C which made sleeping very difficult. We don’t keep the house at 23 during the day and 19 is recommended if the goal is to lower cost.
Room was clean. Good parking. Didn’t get to try breakfast as there was a hockey team and we couldn’t get near the food. And when we got up to the hot items there was almost nothing left. We had to be to an event and had to leave. Otherwise the stay was great
Staff was great, breakfast was good, beds comfy, was surprised and grateful that the Girls hockey team were not running around the halls at 11 pm. Been here when boys hockey have been here not a good night sleep.
Room was clean, but tub did not drain properly. During check-in reception was not so friendly and responsive to questions, but made up for it at check-out. Breakfast was okay, it would have been nice to have some eggs without cheese as an option. Many do not like or can’t eat cheese.
Our stay at the Comfort Hotel was very good. Room was spotless and we got a free upgrade! Reception Staff was very polite and courteous and very knowledgeable about the area. She was able to look after us quickly and efficiently! I would recommend stay at this location. KS
Room was great, nice and clean. Staff very friendly and helpful.
The hot breakfast was very good. The attendent was nice and helpful too.
This property was very good, very clean, bathroom door didn’t lock but it was not an issue. Would return