Went for West Texas A&M homecoming. Perfect place to walk to campus! Hotel was perfect!
1.0分
其他
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If you reserve here be absolutely sure that you’re going. I reserved and within 15 -30 minutes tried to cancel due to my partner’s health worries and they refused to cancel my reservation. Poor customer service!
2.0分
其他
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High Cost, Low Service
The check-in clerk was new & it took excessive time for check-in. Room smelled musty the entire visit. Requested clean towels was told they were all dirty, same story on blanket request. The breakfast staff were outstanding and the breakfast was good.
4.0分
其他
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Everything was very nice.Could not use pool first night they had a party in it.The room was great except in restroom the toliet seat was very loose had to be careful sitting down,that was my only issue.
3.0分
其他
My room was ok, though it was missing bath towels. My parents room triggered my mom to have an asthma attack d/t mold or mildew in the AC.
5.0分
其他
I loved the indoor pool with the hot tub. Also the room seemed very clean.
5.0分
家庭亲子
It was great! The room was large and accommodating! Staff was very nice.
4.0分
家庭亲子
Place was nice, the only thing was room smelled like stinking feet. Carpet stuck
2.0分
情侣出游
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I understand this is a budget hotel and the smell, the service and the breakfast food solidified that, so curb expectations, if you have them... Check in took a while as the front desk person was on the phone when we arrived and that conversation took a bit to resolve. Not a huge deal and they were helpful and friendly after. The room smelled funny but seemed clean overall. We did not have room service come the first day and a note said to call the front desk if we needed fresh towels. Later that evening I called to request a few washcloths, she said she would 'see if she could find some.' When she arrived she told me 'they don't normally deliver' so I told her about the note and she wanted to see it... She then said 'that is an old note they don't do that anymore' as she sighed and rolled her eyes. I guess the hospitality industry is not always hospitable. We didn't ask for anything else the rest of the trip. As for the 'complimentary breakfast' I have not compliments. Pancakes were ok when the machine worked; Eggs were watery, bland and not something I looked forward to. They had a scrambled egg with peppers which they called an omelet, that was slightly better with a piece of bacon added but they only offered it on Thursday. Friday and Saturday were only eggs and no more bacon just 2 different types of sausage. The pool and hot tub were dirty and the only water filling location was in the gym room. Overall our experience was subpar, and I looked forward to leaving.
3.0分
其他
More breakfast choices
Worker had no personality complimentary breakfast was not good like it was last time
Went for West Texas A&M homecoming. Perfect place to walk to campus! Hotel was perfect!
If you reserve here be absolutely sure that you’re going. I reserved and within 15 -30 minutes tried to cancel due to my partner’s health worries and they refused to cancel my reservation. Poor customer service!
High Cost, Low Service
The check-in clerk was new & it took excessive time for check-in. Room smelled musty the entire visit. Requested clean towels was told they were all dirty, same story on blanket request. The breakfast staff were outstanding and the breakfast was good.
Everything was very nice.Could not use pool first night they had a party in it.The room was great except in restroom the toliet seat was very loose had to be careful sitting down,that was my only issue.
My room was ok, though it was missing bath towels. My parents room triggered my mom to have an asthma attack d/t mold or mildew in the AC.
I loved the indoor pool with the hot tub. Also the room seemed very clean.
It was great! The room was large and accommodating! Staff was very nice.
Place was nice, the only thing was room smelled like stinking feet. Carpet stuck
I understand this is a budget hotel and the smell, the service and the breakfast food solidified that, so curb expectations, if you have them... Check in took a while as the front desk person was on the phone when we arrived and that conversation took a bit to resolve. Not a huge deal and they were helpful and friendly after. The room smelled funny but seemed clean overall. We did not have room service come the first day and a note said to call the front desk if we needed fresh towels. Later that evening I called to request a few washcloths, she said she would 'see if she could find some.' When she arrived she told me 'they don't normally deliver' so I told her about the note and she wanted to see it... She then said 'that is an old note they don't do that anymore' as she sighed and rolled her eyes. I guess the hospitality industry is not always hospitable. We didn't ask for anything else the rest of the trip. As for the 'complimentary breakfast' I have not compliments. Pancakes were ok when the machine worked; Eggs were watery, bland and not something I looked forward to. They had a scrambled egg with peppers which they called an omelet, that was slightly better with a piece of bacon added but they only offered it on Thursday. Friday and Saturday were only eggs and no more bacon just 2 different types of sausage. The pool and hot tub were dirty and the only water filling location was in the gym room. Overall our experience was subpar, and I looked forward to leaving.
More breakfast choices
Worker had no personality complimentary breakfast was not good like it was last time