Staff was great, at reception and restaurant. Only problem, which is a BIG one (fault of corporate): they do not accept tap to pay (no saved cards, no Apple Pay, PayPal, Venmo, etc). :/
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酒店回复: Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at West Palm Beach Marriott. We are grateful for your high rating and glad you enjoyed the hospitality of our front desk and restaurant teams. We understand how important convenient payment options are to our guests, and we truly appreciate you bringing your experience to our attention. While we strive to accept a wide range of payment methods, occasionally, there are limitations due to various policies, restrictions, or compatibility. Thank you once again for your feedback, and we look forward to the opportunity to welcome you back again soon.Warm Regards,Denisse RhinoDirector of Operations
5.0分
商务出差
Everything was really great! Room, pool and hot tub, room service food was especially great. And the service was terrific. Highly recommend
4.0分
商务出差
My only complaint was the tv stations available. mostly sports and business, family stations non existant
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酒店回复: Dear Guest, Thank you for choosing West Palm Beach Marriott and for the kind rating! We are glad you enjoyed your time with us. Your observations regarding television channels have been received with gratitude. Feedback such as yours is essential for us as it provides insights into our guests' experiences and preferences. It was a pleasure hosting your visit, and we hope to welcome you back soon.Warm Regards,Jeffrey TennerDirector of Front Office
5.0分
其他
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The front desk staff are terrific. Extremely helpful and professional. We spoke to three of them with special requests and all of them were great. Logan was the only name I remember but his co worker was just as helpful.
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酒店回复: Dear Guest, Your kind comments and excellent rating are greatly appreciated by all of us here at West Palm Beach Marriott. It was delightful to know that the thoughtful service provided by our dedicated associates, especially at the front desk, exceeded your expectations. We will enjoy sharing your compliments with our team, particularly Logan. Thank you for the exceptional review, and we hope to have you as our guest again soon.Warm Regards,Denisse Rhino,Director of Operations
2.0分
其他
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Beware of pricey parking fee. Staff was not particularly attentive - pretty obviously just clocking in and not caring. Not a welcoming vibe. Hotel seemed rundown for the cost. Old bathroom in need of renovation - overall an overpriced, tired hotel.
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酒店回复: Dear Suzanne, Please accept our apologies for the unsatisfactory service you received during your stay. We have shared your observations appropriately for immediate attention. We are also sorry for disappointing you with some aspects of your visit. Our standards are high, not only in service but also with maintaining the overall look and feel of our hotel. Therefore, we will gladly share your feedback with the appropriate individuals as we plan for the future. We hope you will reconsider and stay with us again as we would like you to experience our hotel as you should have on this visit.Warm Regards,Jeffrey Tenner,Director of Front Office
5.0分
其他
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The staff was amazing from start to finish.
The only recommendation I would have is to use less space for the concierge parking and give hotel guests more of an option. I was there for 5 days and had to park very far away from the entrance. Also, the valet is just that a valet only . . . never said can I help you with a bag etc. Having to park far away meant I had to leave my bags at the door go park and come back. I was told by the valet - I am parking only....
5.0分
商务出差
Room was comfortable. The pillows were too small to use one, too thick to use 2, but that seems to be the case with all hotels. It was very quiet.
非常愉快的住宿体验。房间很舒适。
住得很愉快，与我们常住的欧洲和中东酒店相比，大多数美国酒店的品质并不算高。不过服务还是相当不错的，尽管这里的员工都没有像大多数欧盟酒店员工那样获得酒店管理学位。性价比很高，员工也很友好。
房间非常宽敞、芬芳、美丽，我很喜欢。
Staff was great, at reception and restaurant. Only problem, which is a BIG one (fault of corporate): they do not accept tap to pay (no saved cards, no Apple Pay, PayPal, Venmo, etc). :/
Everything was really great! Room, pool and hot tub, room service food was especially great. And the service was terrific. Highly recommend
My only complaint was the tv stations available. mostly sports and business, family stations non existant
The front desk staff are terrific. Extremely helpful and professional. We spoke to three of them with special requests and all of them were great. Logan was the only name I remember but his co worker was just as helpful.
Beware of pricey parking fee. Staff was not particularly attentive - pretty obviously just clocking in and not caring. Not a welcoming vibe. Hotel seemed rundown for the cost. Old bathroom in need of renovation - overall an overpriced, tired hotel.
The staff was amazing from start to finish.
The only recommendation I would have is to use less space for the concierge parking and give hotel guests more of an option. I was there for 5 days and had to park very far away from the entrance. Also, the valet is just that a valet only . . . never said can I help you with a bag etc. Having to park far away meant I had to leave my bags at the door go park and come back. I was told by the valet - I am parking only....
Room was comfortable. The pillows were too small to use one, too thick to use 2, but that seems to be the case with all hotels. It was very quiet.