Front desk person said bistro open until 10pm. At 925pm attendant at bistro refused service stating he shut down the register. Disappointed in service.
5.0分
其他
Excellent stay.
Just an overnight visit with my daughter. Facilities were clean, staff super helpful & friendly. Would definitely staff upon a return visit.
1.0分
商务出差
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Paid via *******. Told I hadnt paid upon arrival, and that my room wasnt available. Charged AGAIN for a different room. Told it would be cheaper, it was more expensive. Trash in room, dirty washrags in shower, shower had no pressure. I've been trying for 2 days to speak to a manager, and keep getting the run around. No idea if I'm getting my refund for being double charged.
Absolute joke. Avoid.
5.0分
其他
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This was my second time this month staying here, each time was great. The staff was very friendly and wonderful. Thanks to Zack for such great customer service on both stays . I will be booking again soon .. thanks
5.0分
其他
Excellent
Stayed all week at hotels for our trip. This hotel was clean, beds comfortable, pool clean and friendly staff.
2.0分
其他
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Visited my home town
TV never worked
“Red stains” in desk chair and several places across the carpet. Similar red Stains also on mattress protector. Bed was comfortable
3.0分
家庭亲子
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Decent hotel. However, the rooms were not stocked with enough toiletries. The cleaning team was plain-clothed and not identified with a name tag or ID. The cleaning team would knock on the door once and then open the door, making the residents feel uncomfortable. The cleaning team was not aware whether the residents were long-term or short-term and then made negative comments.
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酒店回复: Thank you for your feedback. Each guestroom is equipped with shampoo, conditioner, and bodywash stations in the shower and facial soap and lotion at the sink. If you had a need for any other toiletries Front Desk would have been happy to assist. Thank you for speaking on behalf of other residents but I have received no other complaints related to short term or long term stays.
2.0分
其他
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Let's start with the hallways, at check in on Friday, there was trash near elevators 1st and 3rd floor, check out the trash was still there. Each time I went downstairs to ask for coffee, I always got a dirty look, shower was filthy, there was hair and trash on shower floor, the bathroom floors looked dirty, some trash still in the room on the floor. There was trash on the floor in the elevator since check-in/check-out. I asked for room service to replace towels, wash cloths, hand towels and garbage only, when we got back in the room, nothing was replaced, found out later there was NO clean ones available at all from hotel staff. Hotel staff was very courteous and friendly, no complaints there other than the coffee issues. Pool was clean and nice and warm. The bistro prices were quite high, just go out someplace other than the hotel. 1.5 stars because of the high price for the 2 nights my family was there and the place was very dirty, trash not picked up, towels, wash cloths, hand towels not replaced, trashed not taken out and new bags out in and room being dirty. We will not be staying again or recommending this hotel.
3.0分
商务出差
Hotel was ok, room was never cleaned by housekeeping. Bed never made. Front desk staff was nice.
4.0分
商务出差
Reception staff are very good, professional and dedicated, the same cannot be said for the restaurant staff
Front desk person said bistro open until 10pm. At 925pm attendant at bistro refused service stating he shut down the register. Disappointed in service.
Excellent stay.
Just an overnight visit with my daughter. Facilities were clean, staff super helpful & friendly. Would definitely staff upon a return visit.
Paid via *******. Told I hadnt paid upon arrival, and that my room wasnt available. Charged AGAIN for a different room. Told it would be cheaper, it was more expensive. Trash in room, dirty washrags in shower, shower had no pressure. I've been trying for 2 days to speak to a manager, and keep getting the run around. No idea if I'm getting my refund for being double charged.
Absolute joke. Avoid.
This was my second time this month staying here, each time was great. The staff was very friendly and wonderful. Thanks to Zack for such great customer service on both stays . I will be booking again soon .. thanks
Excellent
Stayed all week at hotels for our trip. This hotel was clean, beds comfortable, pool clean and friendly staff.
Visited my home town
TV never worked
“Red stains” in desk chair and several places across the carpet. Similar red Stains also on mattress protector. Bed was comfortable
Decent hotel. However, the rooms were not stocked with enough toiletries. The cleaning team was plain-clothed and not identified with a name tag or ID. The cleaning team would knock on the door once and then open the door, making the residents feel uncomfortable. The cleaning team was not aware whether the residents were long-term or short-term and then made negative comments.
Let's start with the hallways, at check in on Friday, there was trash near elevators 1st and 3rd floor, check out the trash was still there. Each time I went downstairs to ask for coffee, I always got a dirty look, shower was filthy, there was hair and trash on shower floor, the bathroom floors looked dirty, some trash still in the room on the floor. There was trash on the floor in the elevator since check-in/check-out. I asked for room service to replace towels, wash cloths, hand towels and garbage only, when we got back in the room, nothing was replaced, found out later there was NO clean ones available at all from hotel staff. Hotel staff was very courteous and friendly, no complaints there other than the coffee issues. Pool was clean and nice and warm. The bistro prices were quite high, just go out someplace other than the hotel. 1.5 stars because of the high price for the 2 nights my family was there and the place was very dirty, trash not picked up, towels, wash cloths, hand towels not replaced, trashed not taken out and new bags out in and room being dirty. We will not be staying again or recommending this hotel.
Hotel was ok, room was never cleaned by housekeeping. Bed never made. Front desk staff was nice.
Reception staff are very good, professional and dedicated, the same cannot be said for the restaurant staff