酒店回复: Thank you for your feedback. We hope you will give us another try in the future.
5.0分
情侣出游
原文
翻译提供方：Google
负责早餐的女孩帕特里夏和乔维塔非常棒，她们非常乐于助人。她们让我们的住宿体验更加愉快。
酒店回复: Thank you!
5.0分
其他
原文
翻译提供方：Google
伟大的
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酒店回复: Thank you for your excellent rating! We appreciate you and hope you will visit us again soon.
3.0分
其他
原文
翻译提供方：Google
早餐没有沙拉吧。
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酒店回复: Thank you for your feedback! Our breakfast doesn't typically carry salad bars but we will take your comment under consideration!
3.0分
其他
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Room needed some Dee cleaning. Sofa had stains, carpet needed cleaning. Room smelled musty so they changed the air filter and it was better. Didn’t get room cleaned 1 of my 4 days.
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酒店回复: Thank you for your feedback. We apologize for the condition of your suite. While we’re glad the air filter change helped, these issues fall short of our standards. Your comments have been shared with our housekeeping team to ensure improvements are made. We appreciate your input and hope to provide you with a fresher, more seamless stay in the future.
5.0分
其他
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Ideal stay after a long day.
A lady and gentleman greeted me with big smiles and a welcome as I walked inside. The lady from Zambia who checked me in provided water and all of the information I needed without me having to ask. And, she seemed as happy as could be. The gentleman located a parking spot for me as the parking lot was under repair and then walked me back safely to the entrance. Cleanliness is VITAL for me and I even requested the cleanest room available and it was!
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酒店回复: Thank you so much for sharing your experience! We’re thrilled to hear that you were welcomed with big smiles and genuine hospitality from our front desk team. It’s wonderful to know that our team member made check-in seamless and cheerful, and that our staff went the extra mile to assist you with parking and ensure your safety. We’re also delighted that the cleanliness of your suite met your expectations — we understand how vital that is for our guests. Your kind words mean a lot to our team, and we look forward to welcoming you back again soon!
4.0分
家庭亲子
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Overall, I enjoyed my stay here. There were a couple of things that they could improve on, but it was not a dealbreaker for me. On this day, there were a lot of kids staying here. I think it might have been a team that was visiting and there were a bunch of young boys running all over the hotel. They were loud and disruptive and standing right outside my hotel room. I had to step outside and ask them to please move somewhere else and tell them that they were being loud. I feel like it's up to the property and security to notice these things And examine their cameras and tell hotel guest to keep the noise down. Parents should not have their teenagers running all over a hotel, screaming and making noise like it playground.
Another issue was that the key card stopped working. I had to go back to the desk three times because each time they said they fixed it, it really wasn't fixed. Then I had to wait 15 minutes for a maintenance guy to come upstairs and try and fix the door. He took a little while to get the door open. I don't know why that happened but that should not have happened. The fact that it did happen and I had to make three trips back-and-forth and be locked out the room for over 30 minutes. they should have offered some kind of compensation and at least given me a formal apology for the inconvenience.
The check-in process was not smooth. I booked two reservations via *******. He had a hard time finding the reservations. I had to be the one to locate it for him.
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酒店回复: Thank you for your feedback, Michelle. While I’m glad you enjoyed your stay overall, I sincerely apologize for the issues you experienced — from the disruptive noise in the hotel to the repeated lock and key card problems, as well as the confusion at check-in. These situations should have been handled more smoothly, and I regret the inconvenience they caused. Your comments have been shared with our team to improve service, guest comfort, and overall reliability. We hope to have the opportunity to welcome you back for a much smoother experience.
这个酒店的房间非常大，几乎每一个房间都是套房，而且干净程度也比较好，然后他的位置是比较偏的，但是对亚特兰大来说，想要安全舒适，又安静的环境，只能去城市的边郊区这个地方非常的干净和安全，所以我推荐大家来这里。早饭，美式的，不要有任何期待
一直住这里
真是太好了。
住宿还行
床不像我记忆中那么舒服。可能需要翻新一下。晚上接待处的食物种类不多，这可能是工作人员的偏好。总体来说还不错，但不算特别好。员工们非常乐于助人，而且总是很有礼貌。
负责早餐的女孩帕特里夏和乔维塔非常棒，她们非常乐于助人。她们让我们的住宿体验更加愉快。
伟大的
早餐没有沙拉吧。
Room needed some Dee cleaning. Sofa had stains, carpet needed cleaning. Room smelled musty so they changed the air filter and it was better. Didn’t get room cleaned 1 of my 4 days.
Ideal stay after a long day.
A lady and gentleman greeted me with big smiles and a welcome as I walked inside. The lady from Zambia who checked me in provided water and all of the information I needed without me having to ask. And, she seemed as happy as could be. The gentleman located a parking spot for me as the parking lot was under repair and then walked me back safely to the entrance. Cleanliness is VITAL for me and I even requested the cleanest room available and it was!
Overall, I enjoyed my stay here. There were a couple of things that they could improve on, but it was not a dealbreaker for me. On this day, there were a lot of kids staying here. I think it might have been a team that was visiting and there were a bunch of young boys running all over the hotel. They were loud and disruptive and standing right outside my hotel room. I had to step outside and ask them to please move somewhere else and tell them that they were being loud. I feel like it's up to the property and security to notice these things And examine their cameras and tell hotel guest to keep the noise down. Parents should not have their teenagers running all over a hotel, screaming and making noise like it playground.
Another issue was that the key card stopped working. I had to go back to the desk three times because each time they said they fixed it, it really wasn't fixed. Then I had to wait 15 minutes for a maintenance guy to come upstairs and try and fix the door. He took a little while to get the door open. I don't know why that happened but that should not have happened. The fact that it did happen and I had to make three trips back-and-forth and be locked out the room for over 30 minutes. they should have offered some kind of compensation and at least given me a formal apology for the inconvenience.
The check-in process was not smooth. I booked two reservations via *******. He had a hard time finding the reservations. I had to be the one to locate it for him.