No room keys available. System was down when we arrived mid-afternoon and were not available until the next morning. When available the keys were placed on counter with room numbers and quite honestly I can taken several keys without being challenged. Security was nonexistent.
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酒店回复: I truly apologize for the unfortunate experience you had. Your safety and security are our top priorities. This situation was truly an exception to our usual standards, and we sincerely value your feedback. We hope to have the opportunity to welcome you back in the future and provide you with a much better experience.
5.0分
其他
Good Stay
Great stay for two days. The room was very clean in the bed was super comfortable. Not too much on the breakfast selection but very pleased overall
5.0分
其他
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Need more Stars for the Staff score. All shift employees were beyond excellent, friendly and made my stay awesome. I’ll be back and I we’ll definitely tell my friends.
Tom Dowding
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酒店回复: Dear Thomas, We are so glad you had an incredible stay with us here at the Hampton Inn & Suites Alpharetta Roswell! Thank you for recognizing our excellent staff and the great job they do for our guests. Please come see us again anytime you return to the area. Best, Jessica Mathis, GM
4.0分
商务出差
.. amazing staff .. definitely will be back.. ☺️☺️
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酒店回复: Thank you for recognizing our excellent staff and the great job they do for our guests. Please come see us again anytime you return to the area.
5.0分
其他
Staff very curious, very clean, great quiet air condition..no issues
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酒店回复: Dear Valerie, Thank you for staying with us and for your kind review. I'm so glad you enjoyed your stay. It is lovely that you found our rooms quiet and our staff courteous. We hope to see you again soon! Best, Jessica Mathis, GM
2.0分
家庭亲子
It felt like it was poorly renovated and spotty work
4.0分
其他
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Amazingly Comfortable Stay
The room was absolutely amazing. Lots of room and drawer space. A spacious bathroom. Huge TV. Comfortable lounge chair. Super friendly staff (especially LaKerrry who greeted us at checkin). Great morning breakfast buffet. Truly a wonderful experience. The ONLY issue we had was water pressure in our shower. It was a bit difficult to rinse shampoo out of your hair due to the non-existent pressure. Im hoping it was just our room and not an entire hotel issue. I would definitely book here again and cross my fingers that it was just a one-time issue.
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酒店回复: Dear Amy, We love hearing guests say they would stay with us again! Thank you for your feedback and for pointing out some areas for improvement. We strive to be the best hotel in Alpharetta, and our guests help us achieve that goal by sharing their thoughts about our Hampton Inn & Suites. Please find a reason to visit again soon. Best, Jamiko Strickland, GM
4.0分
其他
The staff was friendly and helpful. The room was comfortable with a great bed. Did not like the fact that the ice was on only on the 4th floor.
3.0分
其他
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Noisy occupants next door
My room was great but we were awakened at 2:00 a.m. by yelling and arguing from the room next to us. They argued all morning so we were unable to get much sleep. We checked out the in the morning.
The staff were very friendly and kind. They offered to move us to another room however we chose to checkout.
一切都如照片中所呈现的那样非常好。
No room keys available. System was down when we arrived mid-afternoon and were not available until the next morning. When available the keys were placed on counter with room numbers and quite honestly I can taken several keys without being challenged. Security was nonexistent.
Good Stay
Great stay for two days. The room was very clean in the bed was super comfortable. Not too much on the breakfast selection but very pleased overall
Need more Stars for the Staff score. All shift employees were beyond excellent, friendly and made my stay awesome. I’ll be back and I we’ll definitely tell my friends.
Tom Dowding
.. amazing staff .. definitely will be back.. ☺️☺️
Staff very curious, very clean, great quiet air condition..no issues
It felt like it was poorly renovated and spotty work
Amazingly Comfortable Stay
The room was absolutely amazing. Lots of room and drawer space. A spacious bathroom. Huge TV. Comfortable lounge chair. Super friendly staff (especially LaKerrry who greeted us at checkin). Great morning breakfast buffet. Truly a wonderful experience. The ONLY issue we had was water pressure in our shower. It was a bit difficult to rinse shampoo out of your hair due to the non-existent pressure. Im hoping it was just our room and not an entire hotel issue. I would definitely book here again and cross my fingers that it was just a one-time issue.
The staff was friendly and helpful. The room was comfortable with a great bed. Did not like the fact that the ice was on only on the 4th floor.
Noisy occupants next door
My room was great but we were awakened at 2:00 a.m. by yelling and arguing from the room next to us. They argued all morning so we were unable to get much sleep. We checked out the in the morning.
The staff were very friendly and kind. They offered to move us to another room however we chose to checkout.