酒店回复: Thank you for taking the time to leave us a review. We appreciate you for staying with us. We do apologize for the inconvenience of the room not being cleaned properly. Your satisfaction means everything to us and we are deeply apologetic that we did not meet your expectations during your visit. Now that this issue has been brought to our attention, we are able to correct it so we may be better in the future.
4.0分
其他
原文
翻译提供方：Google
我唯一不喜欢的是游泳池关闭了
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酒店回复: I do apologize for the inconvenience you had as far as our pool not being open. We have had some issue that has been addressed and fix.
5.0分
其他
原文
翻译提供方：Google
伟大的
4.0分
家庭亲子
原文
翻译提供方：Google
条件好
酒店回复: Thank you
2.0分
其他
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Honest review
The stay was OK until i woke up itching and having red bumps over my body. I was itching all night. My back is eating up the most. I'm pretty sure it's bed bugs.
The bed was loud when you move and very uncomfortable .I mean very disappointing. The staff were friendly and all. I know that i won't stay there again because of me getting bit up
5.0分
其他
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Nice relaxing vacation
It was very nice staying here. My kids enjoyed it. The staff was awesome. Very friendly. The breakfast they offered was awesome variety of different types of food. We’ll definitely stay here again.
5.0分
其他
Its the second time we visit this hotel and definitely is our best option when we want to visit freeport and Surfside beach
4.0分
其他
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Good experience
Very friendly staff! The building is a bit of a maze. We opted for a newly renovated room, it appears they're renovating in stages. The breakfast was as expected and sufficient for our needs. The hotel is quiet. The gym is teeny tiny. The central courtyard is actually pretty nice.
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酒店回复: Thank you so much for choosing TownePlace Suites. We strive to provide the best possible experience.
3.0分
家庭亲子
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The room I booked for our annual stay at this Townewood Suite was not available upon our arrival. Thank goodness you have a wonderful young lady named Shayla on staff who worked above and beyond to find a room close to the one I had booked in advance. (Apologies if I misspelled her name), but she was the best thing about our stay.
The juice machine was broken for both days of our stay. Not acceptable! The hotel in general needs more attention to cleanliness and upkeep of the physical part of the property. It is starting to feel rundown and tired.
美味的早餐、舒适的房间、漂亮的游泳池和方便的健身房
一切都很好……只有我儿子睡在沙发床上……而且全是狗毛！
我唯一不喜欢的是游泳池关闭了
伟大的
条件好
Honest review
The stay was OK until i woke up itching and having red bumps over my body. I was itching all night. My back is eating up the most. I'm pretty sure it's bed bugs.
The bed was loud when you move and very uncomfortable .I mean very disappointing. The staff were friendly and all. I know that i won't stay there again because of me getting bit up
Nice relaxing vacation
It was very nice staying here. My kids enjoyed it. The staff was awesome. Very friendly. The breakfast they offered was awesome variety of different types of food. We’ll definitely stay here again.
Its the second time we visit this hotel and definitely is our best option when we want to visit freeport and Surfside beach
Good experience
Very friendly staff! The building is a bit of a maze. We opted for a newly renovated room, it appears they're renovating in stages. The breakfast was as expected and sufficient for our needs. The hotel is quiet. The gym is teeny tiny. The central courtyard is actually pretty nice.
The room I booked for our annual stay at this Townewood Suite was not available upon our arrival. Thank goodness you have a wonderful young lady named Shayla on staff who worked above and beyond to find a room close to the one I had booked in advance. (Apologies if I misspelled her name), but she was the best thing about our stay.
The juice machine was broken for both days of our stay. Not acceptable! The hotel in general needs more attention to cleanliness and upkeep of the physical part of the property. It is starting to feel rundown and tired.