酒店回复: Dear Xindawutaidadashu,Thank you for your kind and detailed review of your recent stay with us. We’re delighted to hear that you enjoyed our convenient location and easy access to public transport, including the free trams to Southern Cross and Melbourne Central.We appreciate your honest observations about our amenities. As a budget hotel, we aim to provide essential comforts at great value, and your feedback helps future guests set the right expectations. Thank you also for noting the luggage storage fee — transparency is important to us.We hope to welcome you back on your next visit to Melbourne!Warm regards,The ibis budget Team
酒店回复: Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,
酒店回复: thank you for taking time to write for us. We are glad you loved the location and customer service. We hope to accommodate you again in the future.BestIbis budget
酒店回复: Thank you for sharing your detailed feedback. We are pleased to note that you found our central city location suitable for your stay and understand your perspective regarding expectations for a budget accommodation.We acknowledge your comments regarding room layout, bathroom size, sealed windows, in-room amenities, and laundry facilities. As an ibis Budget property, our rooms are designed to provide compact, functional accommodation, and certain amenities are available on request or at an additional charge.Your feedback is appreciated and assists us in managing guest expectations and identifying areas for ongoing review. We thank you for your comments and for choosing to stay with us.Look forward to seeing you again.Ibis Budget Melbourne CBD
4.5分
标准大床房
商务出差
酒店在市中心。出行方便,附近就是coles和w超市。早餐很一般
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酒店回复: Dear Boerer,Thank you for your great review and for sharing your experience with us!We’re pleased to hear that you enjoyed our central location and found it convenient for travel and shopping, with Coles and Woolworths nearby. It's also great to know that our cleanliness and service met your expectations — we’ll be sure to pass your kind words on to our team.We appreciate your feedback on breakfast as well and will keep it in mind as we continue to look for ways to improve our offerings.We hope to welcome you back again soon!Warm regards,The ibis budget Team
酒店位置不错,南十字,墨尔本central都可以合理利用免费电车。ibis budget,应该就是设施都有,但是都一般的意思吧。所以不能要求尽善尽美。请注意,寄存行李每天5刀。
房间比较小,设施陈旧,除一瓶洗发沐浴露以外不提供任何一次性产品。房间卫生一般,相当于国内不挂星的招待所。但是地理位置绝佳。就因为这又续租了4晚。
这次入住的体验感非常差,没注意地址拍错了门店,到达了才发现,想着都是连锁店应该不会差哪去,办理入住也很顺利,进入房间时被惊呆了,火柴盒似的房间,在门口边上搭了简易的所谓两分离(厕所、淋浴),洗手盆占用的是卧室空间,虽然失望也接受了,放下行李出门吃饭转转了。晚饭后直接回酒店,收拾好东西准备休息时发现厕所的排气扇无法关闭,因为是简易搭建的,并不隔音,淋浴和厕所的上方共用了这个排气扇,两个门都关上声音依然大,前台的工作人来看后说关不了,所有房型都是这样的,沟通后同意后面入住的两天房费退了,我们第一时间跟携程沟通说明问题情况,携程客服也帮助我们与店家联系,我们被吵得一直到凌晨四点多才睡过去,导致起晚了,因为第二天报了一日游的团,匆忙将行李收拾好跟前台说清楚暂时寄存就走了 ,路上接到电话告知后面两天不同意退房,可以换其他房间(所有房间都是这样换有什么用?),晚上回到酒店,前台也是答复不能退房,免费升级房间,看了两间果然都是一样的,当时就要崩溃了,再次联系携程,携程客服多次与店家沟通,也无法解决,我们选了其中一间面积大一点的房间,凑合住了。感谢携程客服的帮助,提醒介意的朋友一定不要选这家,排气扇的声音太吵了。
假期涨价不少,因为地理位置选了这个酒店。服务人员态度不错,但是设施真的非常基础,请大家做好准备。洗手液是兑水的,纸巾是没有的请自己带好。排风扇是统一的关不上的,空调声音超级响,一直抽搐,不关是没法睡觉的。还有这个楼很旧,只要有人走动哪怕离你不近,你都会听到咯吱咯吱咯吱响声,这个在大半夜很吓人,或者在早上会吵醒你。。。。如果你睡觉不安稳的话谨慎选择! 或者如果他价格正常很划算你也可以考虑。位置确实非常方便。
刚开始他们给我安排了最差的房间。房间里有股很浓的异味,我觉得是地毯发出来的。感觉非常压抑,又黑,简直让人喘不过气。我不知道为什么他们还会把这样的房间给客人住,我相信他们自己也能闻到。我投诉之后,谢天谢地他们让我换了房间,感谢前台工作人员。
环境:位置非常好,出门右转就是福林街火车站,楼下吃喝便利
服务:前台英文服务,所以最好懂一点英语,要不然交流起来肯定会有困难
早餐很简单,西式便餐的感觉,牛奶麦片➕面包片和果酱,没有鸡蛋
地段非常好,吃喝住行都非常方便。但内部环境不太好,不是特别干净,设施比较老旧。特别适合在市区旅游的人。
位于墨尔本CBD,出行便捷,周边食肆众多,前台服务热情,赠送地图并详细讲解,介绍免费有轨电车区,设施齐备,有宾至如归感。
发布于澳大利亚
我不会说这家酒店有什么不好,毕竟这是墨尔本市中心而且还是一个人出行。升级设施肯定就意味着升价。不过如果有人介意下面几点就不要住这家ibis了,
1. 印度人多,走廊都是印度人的香水咖喱味
2. 房间窗口是用玻璃板封死的
3. 厕所很小,冲凉房只有一平米,并且房间没有配备风筒
4. 没有专用的漱口杯,只能用茶杯
5. 注意自助洗衣机是收费的,洗衣粉也是分开收费。
酒店在市中心。出行方便,附近就是coles和w超市。早餐很一般