The bathroom was dirty. Bed was ok but noisy neighbors that came in after 2am. I had to park at the gas station by the hotel because people took up 3-4 spots.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We regret that the cleanliness of the bathroom and noise from neighboring guests affected your stay. We also understand the inconvenience caused by the limited parking availability. Your comments will be shared with our housekeeping and management teams to ensure improvements in these areas. We appreciate your input and will continue working to enhance the comfort and overall guest experience at our property.Sincerely, Hotel Manager
2.0分
其他
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For the rates especially the suite the jacuzzi was outdated, the furniture old, dirty looking and hard. Pillows flat and miss matched, not the correct size for king size bed. One of our rooms shower area dirty. This is why i sanatize and bring my cleaning supplies at hotel stays. Also, bring disposable linen. Over all the staff was awesome. Customer service goes along way
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酒店回复: Dear Guest,Thank you for sharing your detailed feedback. We are pleased to hear that our staff provided excellent service and made a positive impression during your stay. We have noted your observations regarding the suite, jacuzzi, furniture, pillows, and shower area, and these concerns have been shared with our housekeeping and maintenance teams for review. Guest comfort and satisfaction are very important to us, and your input helps us enhance the experience for future visitors.Sincerely, Hotel Manager
1.0分
家庭亲子
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To start the girl at the front desk was very helpful when ******* dropped the ball with our reservation. The restrooms were nasty, the plan was for the kids to spend the evening in the pool but due to how dirty the restrooms were we were not gonna risk it in the pool. It’s next to a busy gas station and a liquor store if that tells you anything. Definitely do not recommend for anyone that has kids.
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酒店回复: Dear Guest,Thank you for sharing your detailed feedback. We are glad to hear that our front desk associate provided helpful assistance during the reservation issue. We regret the inconvenience caused by the restroom condition and have shared your comments with our housekeeping and maintenance teams for immediate attention. Your feedback regarding the surroundings has also been noted. We value your perspective and will continue working to provide a cleaner and more family-friendly environment for future guests.Sincerely, Hotel Manager
1.0分
家庭亲子
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The bedding was dirty...questionable stains on the "clean" bedding. Lipstick and possibly food on the comforter. The tiles in the room on the floor were wiggly.
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酒店回复: Dear Guest,We appreciate you bringing this to our attention. While we are glad you chose to stay with us, we regret the inconvenience caused by the bedding and flooring concerns. Your comments have been shared with our housekeeping and maintenance teams for immediate review to ensure higher quality standards. We value your feedback and look forward to offering a fresher, more comfortable experience during your next visit.Sincerely, Hotel Manager
4.0分
其他
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The only problem encountered was ******* did not send reservation to Comfort Inn. The person checking in behind me had the same issue. Was not impressed with ******* representative that I called to fix it.
Additional problem from assuming checkout time on back of door of 12 noon turned out to be incorrect after receiving a nasty phone call from the front desk informing me ‘to get out of the room’ as checkout time was 11…. Exceedingly rude and will never go to a Comfort Inn again
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酒店回复: Dear Guest,Thank you for sharing your experience. We regret the inconvenience caused by the reservation transfer delay and the misunderstanding regarding checkout time. While third-party booking systems can sometimes create communication gaps, your comments about the interaction with our front desk have been noted for immediate review. Guest respect and professionalism remain our top priorities, and your feedback will help us ensure a more courteous and seamless experience for future stays.Sincerely, Hotel Management
1.0分
家庭亲子
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Sheets had stains, no water in fridge, room smelled moldy-stale, was water bugs/roach crawling through the middle of floor in lobby during check out, ********** running around out on backside of property 😂 pretty wild time
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酒店回复: Dear Guest,We regret the inconvenience caused during your stay. Your observations regarding room cleanliness, odor, and pest presence have been noted for immediate review with our housekeeping and maintenance teams. We have also taken note of your comments about the external environment and will work with our security staff to ensure better monitoring. We appreciate your feedback and will take necessary measures to improve the guest experience moving forward.Sincerely, Hotel Manager
4.0分
商务出差
Very comfortable and had no issues. We had a very late check in and staff was very welcoming.
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酒店回复: Dear Guest,Thank you for sharing your positive experience. We are delighted to hear that you found your stay comfortable and that our staff provided a welcoming atmosphere during your late check-in. Guest satisfaction is our priority, and your feedback encourages us to continue delivering excellent service. We look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Manager
住得挺好，没什么可抱怨的。早餐也不错。设施确实需要升级了，家具都有破损的地方，也需要重新粉刷了。我个人很喜欢舒适客栈这个品牌，明年还会再来。
就我付的90美元价格来说，房间还不错，但是房间里的扶手椅坏了，毛巾脏兮兮的，而且是折叠的。这意味着他们不洗毛巾，只是折叠而已，而且地毯有股难闻的气味。早餐很不错。
不要期待太多。
房间陈旧，墙上有污渍。房间需要彻底清洁。浴室很脏。唯一的优点是房间宽敞，床很舒服
The bathroom was dirty. Bed was ok but noisy neighbors that came in after 2am. I had to park at the gas station by the hotel because people took up 3-4 spots.
For the rates especially the suite the jacuzzi was outdated, the furniture old, dirty looking and hard. Pillows flat and miss matched, not the correct size for king size bed. One of our rooms shower area dirty. This is why i sanatize and bring my cleaning supplies at hotel stays. Also, bring disposable linen. Over all the staff was awesome. Customer service goes along way
To start the girl at the front desk was very helpful when ******* dropped the ball with our reservation. The restrooms were nasty, the plan was for the kids to spend the evening in the pool but due to how dirty the restrooms were we were not gonna risk it in the pool. It’s next to a busy gas station and a liquor store if that tells you anything. Definitely do not recommend for anyone that has kids.
The bedding was dirty...questionable stains on the "clean" bedding. Lipstick and possibly food on the comforter. The tiles in the room on the floor were wiggly.
The only problem encountered was ******* did not send reservation to Comfort Inn. The person checking in behind me had the same issue. Was not impressed with ******* representative that I called to fix it.
Additional problem from assuming checkout time on back of door of 12 noon turned out to be incorrect after receiving a nasty phone call from the front desk informing me ‘to get out of the room’ as checkout time was 11…. Exceedingly rude and will never go to a Comfort Inn again
Sheets had stains, no water in fridge, room smelled moldy-stale, was water bugs/roach crawling through the middle of floor in lobby during check out, ********** running around out on backside of property 😂 pretty wild time
Very comfortable and had no issues. We had a very late check in and staff was very welcoming.