酒店回复: Dear Guest,Thank you for highlighting the cleanliness of your room. It is always encouraging to know our housekeeping team maintained the standards that make each stay comfortable. Cleanliness is a key part of the guest experience, and your recognition means a great deal to us. We appreciate your feedback and look forward to welcoming you again for another well-kept and pleasant stay.Sincerely, Hotel Manager
2.0分
其他
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The room heating did not work. Worn out furniture in the room. The person who checked us in had a very nonchalant attitude. At time of check in the coffee counter was dirty. Not worth 100 dollar stay.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We regret that your stay did not meet your expectations. We have noted your concerns regarding the room heating, worn furniture, and the check-in experience, and we will address these issues with the team to improve service and room conditions. Cleanliness is a top priority, and we will ensure that all areas are well-maintained. We appreciate your comments and will work to make improvements for future stays. Thank you for your input.Sincerely, Hotel Manager
4.0分
商务出差
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The staff was very nice. Always greeted with a smile. We did have a problem with our keys working. Had to have them reprogrammed everyday. There was limited parking due to large trucks parked in the very small parking area. Luckily we got back to our room around 6:30PM to grab the last open spots every night. The price was the best part.
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酒店回复: Dear Guest,Thank you for sharing your experience. It is great to hear that our staff greeted you warmly with a smile. We regret the inconvenience you faced with your keys and the parking limitations caused by large trucks. Your observations are important and will be shared with the relevant teams to improve guest convenience. We appreciate your recognition of our competitive pricing and hope to make your next stay even better.Sincerely, Hotel Manager
3.0分
商务出差
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Decent for the price.
Toilet was “ running “ all night. Shower head was messed up
Hallway smells like smoke
No security at the front door
Positive: bed was comfortable and room was large
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酒店回复: Dear Guest,Thank you for sharing your detailed feedback. We are glad you found the bed comfortable and the room spacious. Your comments about the toilet, shower head, hallway odor, and front door security are important and will be addressed with our maintenance and security teams promptly. Guest comfort and safety are priorities, and your observations help us improve these areas. We appreciate your insights and hope to provide an enhanced experience during your next stay.Sincerely, Hotel Manager
5.0分
其他
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My check-in was very easy. The lobby was clean, beautiful accommodating with fresh water, fresh coffee and hot water for tea. My room was absolutely wonderful. I'll return.
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酒店回复: Dear Guest,Thank you for your thoughtful review. We are delighted to know your check-in experience was smooth and that the clean, welcoming lobby with fresh refreshments added to your comfort. It is wonderful that your room met all expectations and made your stay enjoyable. Our team works hard to ensure a relaxing environment for every guest. We truly appreciate your intention to return and look forward to welcoming you back very soon.Sincerely, Hotel Manager
5.0分
其他
Older building, but clean and kept up nicely, did not really interact with staff other than check-in and check-out, friendly and efficient.
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酒店回复: Dear Guest,Thank you for taking the time to share your experience. We are glad to hear that you found the property clean and well maintained. Our team takes pride in keeping the hotel in excellent condition for all guests to enjoy. It is also pleasing to know that your interactions with our staff during check-in and check-out were friendly and efficient. We appreciate your feedback and hope to welcome you again on your next visit.Sincerely, Hotel Manager
1.0分
家庭亲子
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I chose this hotel for the hot tub and close to where we needed to be. Before we checked in i asked about the hot tub they said it was working however when we to get in it was not hot nd wouldn't turn on. Got with the front desk they said they would get with the maintenance person in the morning. Next day still not fixed checked again the lady at the front desk got ahold of the manager and was informed that they had been waiting on a part it needs for a while and the don't know when it will be fixed. They just couldn't be honest with me. The room had so much noise from the hwy it was unbearable and the ceiling creaking from the room above us. We asked for a refund and left the hotel it was going to be a 3 day stay. We changed hotels so much better.
The bath and shower had what looked like mold in the edges.
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酒店回复: Dear Guest,Thank you for describing your experience in detail. Your feedback offers valuable insight into areas that require immediate review. Transparency, maintenance, and comfort are key priorities for us, and your comments regarding the spa facility, noise levels, and bathroom condition have been shared with our management for corrective action. We truly appreciate you taking the time to share your perspective, as it helps us strengthen the guest experience we aim to deliver consistently.Sincerely, Hotel Management
2.0分
商务出差
The bathroom was dirty. Bed was ok but noisy neighbors that came in after 2am. I had to park at the gas station by the hotel because people took up 3-4 spots.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We regret that the cleanliness of the bathroom and noise from neighboring guests affected your stay. We also understand the inconvenience caused by the limited parking availability. Your comments will be shared with our housekeeping and management teams to ensure improvements in these areas. We appreciate your input and will continue working to enhance the comfort and overall guest experience at our property.Sincerely, Hotel Manager
2.0分
其他
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For the rates especially the suite the jacuzzi was outdated, the furniture old, dirty looking and hard. Pillows flat and miss matched, not the correct size for king size bed. One of our rooms shower area dirty. This is why i sanatize and bring my cleaning supplies at hotel stays. Also, bring disposable linen. Over all the staff was awesome. Customer service goes along way
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酒店回复: Dear Guest,Thank you for sharing your detailed feedback. We are pleased to hear that our staff provided excellent service and made a positive impression during your stay. We have noted your observations regarding the suite, jacuzzi, furniture, pillows, and shower area, and these concerns have been shared with our housekeeping and maintenance teams for review. Guest comfort and satisfaction are very important to us, and your input helps us enhance the experience for future visitors.Sincerely, Hotel Manager
住得挺好，没什么可抱怨的。早餐也不错。设施确实需要升级了，家具都有破损的地方，也需要重新粉刷了。我个人很喜欢舒适客栈这个品牌，明年还会再来。
洁净室
The room heating did not work. Worn out furniture in the room. The person who checked us in had a very nonchalant attitude. At time of check in the coffee counter was dirty. Not worth 100 dollar stay.
The staff was very nice. Always greeted with a smile. We did have a problem with our keys working. Had to have them reprogrammed everyday. There was limited parking due to large trucks parked in the very small parking area. Luckily we got back to our room around 6:30PM to grab the last open spots every night. The price was the best part.
Decent for the price.
Toilet was “ running “ all night. Shower head was messed up
Hallway smells like smoke
No security at the front door
Positive: bed was comfortable and room was large
My check-in was very easy. The lobby was clean, beautiful accommodating with fresh water, fresh coffee and hot water for tea. My room was absolutely wonderful. I'll return.
Older building, but clean and kept up nicely, did not really interact with staff other than check-in and check-out, friendly and efficient.
I chose this hotel for the hot tub and close to where we needed to be. Before we checked in i asked about the hot tub they said it was working however when we to get in it was not hot nd wouldn't turn on. Got with the front desk they said they would get with the maintenance person in the morning. Next day still not fixed checked again the lady at the front desk got ahold of the manager and was informed that they had been waiting on a part it needs for a while and the don't know when it will be fixed. They just couldn't be honest with me. The room had so much noise from the hwy it was unbearable and the ceiling creaking from the room above us. We asked for a refund and left the hotel it was going to be a 3 day stay. We changed hotels so much better.
The bath and shower had what looked like mold in the edges.
The bathroom was dirty. Bed was ok but noisy neighbors that came in after 2am. I had to park at the gas station by the hotel because people took up 3-4 spots.
For the rates especially the suite the jacuzzi was outdated, the furniture old, dirty looking and hard. Pillows flat and miss matched, not the correct size for king size bed. One of our rooms shower area dirty. This is why i sanatize and bring my cleaning supplies at hotel stays. Also, bring disposable linen. Over all the staff was awesome. Customer service goes along way