酒店回复: Hi Terilyn,I am so sorry to hear about your experience. We reached out multiple times before your arrival and even confirmed your change of dates on your reservation. We would have been able to cancel the reservation ahead of time. We hope that your account can be restored to prevent any future errors. Thank you,
2.0分
情侣出游
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楼上的房间发出可怕的噪音，让我们直到凌晨 3 点才睡着
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酒店回复: Vladmir,Thank you so much for taking the time to leave feedback on your stay. I am so sorry for the inconvenience and disturbance during your time with us. In the future, if that ever happens, please let the front desk know and we will be sure to contact the room and if it persists, we will be sure to get you in a new room. We always want you to have an enjoyable stay. We hope you give us another try if you find yourself in the Denton area.Thank you!
酒店回复: Chad,Thank you for sharing your recent experience at our hotel. I was very sorry to hear you were unhappy with the cleanliness of your suite. It is our goal to provide all the comforts of home to our guests. I am working with our housekeeping staff to prevent this from happening in the future. Thank you,
5.0分
其他
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翻译提供方：Google
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酒店回复: Hi Arsen,thank you so much for choosing the Homewood Suites by Hilton Denton! We are so happy you enjoyed your stay with us. We hope you keep us in mind for the next time you are in the Denton area. Thank you!
5.0分
情侣出游
Great place to stay the weekend. Got to enjoy the pool on the property along with sightseeing. Rooms and breakfast are very nice.
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酒店回复: Laurel, it’s wonderful to hear you had a great time at Homewood Suites by Hilton Denton. The team is delighted you enjoyed the pool, comfortable accommodations, and breakfast offerings. Thank you for choosing to stay with us, and we hope to welcome you back soon.
5.0分
其他
The Customer Service experience was exemplary and accommodating. Very professional, courteous and knowledgeable Staff!
4.0分
家庭亲子
The sinks would back up and not flow very well. There was a stain on the carpet.
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酒店回复: Paula, thank you for sharing your experience. The team appreciates your feedback and will be sure to keep your comments in mind. It’s great to know you had a pleasant stay at Homewood Suites by Hilton Denton.
5.0分
家庭亲子
Rooms were excellent and well designed. Pool was fun and refreshing. Stress free 2 day stay.
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酒店回复: David, it’s wonderful to hear you had a great time at Homewood Suites by Hilton Denton. The team is thrilled you found the accommodations comfortable and enjoyed the pool. Looking forward to welcoming you back for another relaxing visit.
2.0分
其他
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Woke up at 1:00am both nights first loud people above us. Staff offered us to move rooms… at1:30am!! Next night vent in wall turned on at 1:00am and sounded like an airplane engine!! 2 terrible nights sleep!!
房间看起来有点旧，但淋浴水压很棒。位置很好。
我没有预订这家酒店，但仍然有人盗用了我的账户并被扣款。
楼上的房间发出可怕的噪音，让我们直到凌晨 3 点才睡着
工作人员非常友好。房间闻起来像猫砂盆，浴室地板上到处都是猫屎、宠物食品和猫砂。不会再选择 Homewood Suites 了。
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Great place to stay the weekend. Got to enjoy the pool on the property along with sightseeing. Rooms and breakfast are very nice.
The Customer Service experience was exemplary and accommodating. Very professional, courteous and knowledgeable Staff!
The sinks would back up and not flow very well. There was a stain on the carpet.
Rooms were excellent and well designed. Pool was fun and refreshing. Stress free 2 day stay.
Woke up at 1:00am both nights first loud people above us. Staff offered us to move rooms… at1:30am!! Next night vent in wall turned on at 1:00am and sounded like an airplane engine!! 2 terrible nights sleep!!