我们为了看一场音乐会入住了这家酒店。从入住的那一刻起，问题就接踵而至。我侄女洗澡的时候，浴缸就堵了。当时我们刚到酒店大约20分钟。我们打电话给前台，前台说维修人员正在午餐时间。维修人员来到门口，告诉我们，他以为我们是之前的那位客人。然而，他们已经退房了。另外，入住时，我们的房间钥匙坏了，我不得不两次下楼去修改钥匙。那天晚上音乐会结束后，房间钥匙打不开门，另一位客人也遇到了同样的问题。我再也不会住这家双树酒店了。

Dirty. Room falling apart. Paid for a balcony room. They gave me just a regular room without telling me they weren’t able to give me the balcony room I paid for. Coffee maker in room was dirty and nasty. Wasn’t able to use

We were only there one night and chose this hotel to be able to walk to The Roxy for a show. Everything was comfortable and clean. People at the desk were friendly, polite, helpful. It was a 5 minute walk to the venue. Warm cookies when we checked in made a great first impression after hours on the road. Would definitely stay here again.

For a 4 star hotel it was giving 2 stars. I understand there are likely a lot of changes going on and perhaps there were things going on behind the scenes that guests were unaware of. But Ive never stayed at a hotel where everyone working there seemed so MISERABLE. Just so unhappy, it was genuinely sad. The front desk was regularly empty and youd have to call to get someone to come up and help you. Lots of people just waiting around to be helped. There was a bald gentleman working at night who was very kirt and seemed quite rude when speaking to guests. The hallways smelled horrible, the shower fauced had a HORRIBLE squeaking noise and the room was so dusty and seemed like it hadnt been cleaned in a while. Also it should be noted that the incidentals are not $50 total but $50 PER DAY stayed. That would have been helpful to know before. The phones in the room didnt work to call down to the front desk or room service so anytime anything was needed tou had to go downstairs to get help. Again, I would imagine for a 4 star hotel to be this way something must have happened or be going on, but regardless of having empathy and grace for the staff, it was a pretty poor stay, especially for what was paid. One positive is the cookies were good :). But I definitely would not stay here again.